Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 22 reviews.
V1308DRroberth
December 2025
“Great quality accomodation at a great price!”
+Everything was excellent during my stay. Room was very clean and tidy. Staff were excellent and very accommodating. Facilities were as expected. Range of snacks in the foyer from a vending machine although Beefeater was next door.
F645RWrichardl
Business trip · November 2025
“If there was a rating less than 1...”
+Disgraceful condition of room. Hairs in bed and on pillow. Condition of walls awful. Mirror falling apart. Tv didn't work. Mold around bathtub. Awful place. Will not use Premier Inn again. c. £130 per night!!
angiet150
Couple · November 2025
“Disappointing !”
+I'm giving this average - we have stayed in some nice P Inns but this one is really in need of a refresh. It is very well situated that was our main reason for staying just off the M5 and easy to find. A slow check in, difficulty finding our booking for some reason ! The room was adequate but sorely needs decorating, I would have taken photos but too tired after a long journey suffice to say many scrapes and gashes on walls and paint work and bad repair finishes in bathroom. Table lampshade dented in places. Tiny tv compared to other inns we have stayed in. Refreshments sorely lacking and walked numerous corridors to get supply. Carpets dirty and paintwork scuffed. Air con always baffles us too hot / too cold ! Long black hairs left in bath and toilet cleaner splashed on back of toilet and wall surfaces - looked as if the cleaner left in a hurry !! Breakfast plentiful however the cleanliness on the floor surfaces and serving areas left much to be desired. Bins over flowing with rubbish and only 8.30 in the morning. Huge milk jug far too heavy for partner to use with arthritic hands. Crockery from quests was cleaned away by staff however the tables were not wiped down, probably the
ziggyrosa241
Solo · October 2025
“Always a good bed for the night”
+When I arrived at the Premier Inn reception was busy with the staff chatting away to each other. I checked in and had asked for a ground floor room as I'm disabled and use a stick. I was asked when I'd phoned and booked the ground floor if I would like a room with a walk in shower and I'd said yes. Maybe that's why I was given a room so far away, at the very end of the building. I also had to enquire later about the restaurant as it was obvious where it was. The room was warm and comfortable and clean and the sound proofing was good. I think maybe I'd been spoilt by staying the previous Sunday at the Premier Inn in Walsall which was exceptional with both my room location, receptionist and restaurant servers. I found out that the restaurant wasn't open for meals until 5.30pm so booked a table for that time. I was served by a lovely Canadian lady who was so kind and helpful. I had a good restful night although there was a problem with the TV which I reported on leaving. I wouldn't stay here again.
HandsomeDevil
October 2025
“Convenient but in bed of some TLC”
+Had a one night stay here. The hotel is fine, but it's clearly in need of modernisation. The rooms are looking tired, no sockets by the bed etc. The attached restaurant is also showing its age a bit, and staff are at times overworked trying to keep up with breakfast. The hotel is ok and we would stay again, but it's clearly overdue a bit of investment.
“Worcester overnight”
+Very easy location close to M5 motorway. Ample parking. Quick and easy check in. Rooms clean enough with the basic facilities tea, coffee etc. Restaurant very dated and needs TLC sooner rather than later. Food portions and quality of food pretty good. Breakfast buffet has a decent choice but very limited with kids choices of drinks etc. Not sure reception area needs a sweet vending machine.
Barclay100
Family · October 2025
“Avoid - the place needs a complete revamp, new management and staff training on hygiene”
+Filthy place! Reception area and restaurant are unbelievably dirty and worn - I used a napkin to operate the coffee machine, which looks like it hadn’t been cleaned for months! Cold breakfast on cold plates, sticky tables - a horrible experience!! Nowhere near what we have come to expect from Premier Inn, which I always recommend to people - how is this one allowed to operate like this?? The room was fine - but too hot even with the windows open (no air con) Having said all of that, the staff were all very friendly but seemed oblivious to the dirty, worn out environment they were working in. One staff member was kind enough to make my son a hot breakfast to order (wish I’d asked!)
clairemJ5164CX
Family · October 2025
“Good food lovely atmosphere.”
+Lovely time had good food nice atmosphere prices were average and friendly staff. Thanks to Teresa for her friendly attitude.
jacquelinenI3270MX
Couple · October 2025
“Pleasant overnight stay”
+Just returned from an overnight stay. Reception staff very professional. Room was very clean. Had the meal deal for tea and breakfast which was good value. Staff in restaurant were lovely. Will be returning again.
Mazzyboy
Group of friends · October 2025
“Premier inn Worcester m5 junction 6 Chloe was very helpful.”
+We are staying at the Worcester premier inn m5 junction 6 and we went to there restaurant tonight our server was Chloe E and she was very polite and helpful and made us feel welcome as we are on holiday .pleasure to be served by her.