Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 24 reviews.
Librarianne
Couple · December 2025
“Enjoyable stay”
+We’ve just returned from a three night stay at this hotel, and we really enjoyed it. I had asked in advance for a quiet room on the first floor, and thats exactly what we got. Yes, the room could do with an upgrade. There is a lack of electric sockets, including usb ports, the wall mounted heater was a bit rusty, as were a couple of the bathroom fittings, but overall we were very comfortable. Breakfast in ‘The Social’ was up to the usual standards, with the hot offering cooked to order, which is always better than buffet style. However, the overwhelming take away from our stay is how lovely the staff are. They are so friendly and helpful and a big asset to Premier Inn. Izzy in particular made our stay, and she deserves a special award. We will return.
andylY1395VT
Business trip · November 2025
“Bathroom wasn't clean......”
+The toilet had not been clean d as there was hairs and urine stains around the rim and back of the toilet. The coffee mugs were stained and there was a stain in the quilt cover.
924anjut
Group of friends · November 2025
“Freezing room and painful pillows.”
+I am writing to express my disappointment with my stay at your hotel yesterday. Unfortunately, several issues impacted the comfort and quality of my visit. Firstly, the thermostat in my room was not functioning properly. Each time we set it to maintain a comfortable temperature, it would reset itself and switch off. As a result, we woke up to an extremely cold room, which made the night very unpleasant. In addition, the pillows provided were extremely uncomfortable and left me with significant neck pain the following morning. This added further discomfort to an already difficult night’s sleep. I am bringing these concerns to your attention in the hope that they can be addressed promptly, both for future guests and in consideration of the experience I had during my stay. Thank you for taking the time to review my feedback. I would appreciate a response regarding how this matter will be resolved.
“Weekend Break”
+A great convenient place for visiting Whitstable. Lovely staff and a tasty breakfast. There's a regular bus into town.
L690SFgeoffs
Couple · November 2025
“The evening meal was Not edible,”
+The Hotel was as usual Brilliant, The evening meal was Horrendous, It was our wedding Anniversary, my wife and myself was really Disappointed , The Food, Where do I start, The menu was very limited and Basic is an understatement, All microwaved, No Taste, we had one forkful and that was all we ate,, The poor staff were embarrassed removing our plates,
Limeaway
Solo · November 2025
“Halloween treat no tricks.”
+Whitstable Harbour, great food, pubs shops and more is 30 mins walk from Whitstable Premier Inn, but a stay here is worth it! As is a sunset walk and supper stop off in Whitstable before a latish check in. A taxi up the hill to the hotel cost under £8.00. The first floor corner room looked fresh and clean and the bed and pillows offered a good night’s sleep. The first floor room was near the floor’s access door which could be heard being used by other guests but the sounds were only slightly irritating. The room came with a free breakfast deal and apparently some things were accidentally missing from the menu but plenty more was available if not vegan or vegetarian and hungry for mushrooms. Gluten free muesli and bread could be had. Tick. Julia the restaurant manager, whom I’d seen on duty the night before, was there managing the breakfast with the same energy and grace. She is excellent and the reason for this review. A considerate employee and colleague I think. I commend all Premier Inn staff who seem to stay pleasant and polite despite frustrations from sometimes unreasonable guests.
M1588UQrachels
October 2025
“Mould and damp room”
+Room 11 smelt badly of damp and clear signs of mould growing by the window. Aggravated daughter's asthma. The room issue clearly needs to be resolved and not fit for habitation let alone as a family room. We had to stay in there as hotel was fully booked but staff did move us to another room when one was available. Staff were good but room needs to be addressed asap.usually have no problems with premier inns -this experience was a one off but still a very bad experience
sharonwA9210EJ
Couple · October 2025
“Friendly staff”
+Lovely overnight stay, left it too late to book anywhere so was grateful for Premier Inn to be able to accommodate. While the location is not walking distance the taxi services are on hand, £5 only to get to the towns pubs and restaurants so really doesn’t make much of a difference to location. Staff are friendly especially the lovely Julia and Shatia who gave us a lovely bottle of wine for our anniversary. The breakfast was plentiful and hot and again the staff were very helpful. Overall a lovely one night stay.
“Great value for money stay”
+We had a great stay at the Premier Inn Whitstable. Good value for money. The staff were all very welcoming and managed to swap us to an accessible room once we realised the shower was over the bath. Breakfast in The Social was good value for money, the hot buffet items was replaced regularly along with the other items. Provided soya milk and gluten free toast on request. All the staff were very friendly and efficient.
Number37
Family · October 2025
“Excellent value and a comfortable stay”
+We changed rooms as there was a problem with the ventilation and consequently there was quite an unpleasant smell in our allocated room. However, a pleasant young man in reception found us a different room which was clean and comfortable. He was also very helpful with directions. I’d like to mention employee Izzy, who was handling an incredibly busy breakfast room on her own the following morning. She was cheerful and helpful throughout, even though she was being inundated with breakfast orders and having to clear and set tables on her own. I think someone came to help her towards the end of a very busy session. All in all, a good night’s sleep in the wonderfully comfortable bed and a hearty breakfast the following morning. Excellent value.