Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
K3974GJmattj
Solo · November 2025
“Fine hotel but free parking? No!”
+Nice basic hotel but a month after I returned I got a fine for parking my car. Apparently k hadn’t registered my car (because I wasn’t told I had to). The person I spoke to yesterday (3 -Nov) said she would cancel the ticket but I had already paid it because this fine took over 3 weeks and it was the last day I could pay the £60 before it went to £100. I hate these cowboy parking and the businesses that use them. I will be seeking the money back from the hotel through the small claims court so It’ll cost them a lot more. Needless to say, cowboy parking failed to respond To my email. Premier inn has lost a customer. Disgusting
Zakkkk666
Family · November 2025
“Not good food”
+Took our grandson for a pizza, staff very good and attentive due to a nut allergy. We were on table 18. Unfortunately that’s where the positive vibe ends, my mixed grill was rare at best when asked for well done. Sausage was virtually raw, eggs were runny and the gammon was 2/3 fat. Pizza very plain and wife’s chicken burger was okay at best.
497kirstenq
Family · November 2025
“A credit to the brand”
+We stay at this Premier Inn regularly as we visit family in the area. The staff are lovely and very accommodating, an absolute credit to the brand. The only thing that let's this hotel down is the associated brewers fayre which is frankly awful. Whitehaven has much nicer restaurants, much more pleasant people than you will find in the brewers fayre, try the restaurants round the harbour, or the local pubs please dont take what you find at the brewers fayre as an example of the local hospitality
534rayt
Family · November 2025
“Good stay apart from breakfast.”
+Comfortable stay in the hotel, staff were extremely polite and helpful. Evening drinks in the bar had a very good atmosphere. The stay was spoiled somewhat by the breakfast the next morning at the adjacent Brewers Fayre restaurant. Lack of plates and cutlery together with slow replenishment of the food made it very frustrating. Saying that one member of staff, Stacey, was extremely helpful and tried her best to rectify the problem.
hewitsonh
Group of friends · October 2025
“Highly recommended”
+Called in for a breakfast and a rest from the road, were greeted by Jane, lovely lady, very friendly, we were directed to the breakfast area , the food was very presentable and tasted really nice enjoyed all, will return again
sharondJ2347FG
Family · October 2025
“Family room”
+The family room was adequate for our trip. The 3 beds do not give you much space in the room. The room is clean and has the basics in it.
Happiness23788071746
September 2025
“Nice stay spoilt by poor breakfast”
+Nice stay spoilt by poor breakfast which was cold and missing expected item such as black pudding and mushrooms. Service fromm behind the food counter was awful
H4314QPnikib
September 2025
“Poor stay. Wouldn’t recommend”
+Very cheap & for very good reason! Would have left 1 star if it wasn’t for it being so cheap! Dark, dingy, seemed to have not been updated since 80’s. No phone charging plugs. Bizarrely a Family room got extremely hot on a cold night, without heating on! No privacy as window opened up on to other rooms on ground floor. Overall cleanliness possibly ok (Room so old and dark it just felt horrible), except bathroom - big chunk of hair on soap dispenser, black mould, rust and grime around taps. Brewers Fayre next door was filthy! Never sat at such sticky tables, sticky menus. Bottled drinks not served with glasses. Food standard ‘pub food’. Hotel receptionist suggested no tables would be available, yet the place was practically empty. Lessons learnt - cheap for a reason!
Bcrbabe1
Couple · September 2025
“I'd stay somewhere else”
+Room ok ,usual premier in standard. Reception Staff didn't seem that bothered about interaction with guests. The brewers fayre restaurant was diabolical.waited nearly 1 hour just for our starters. Breakfast on both days was not the usual premier inn standard. Cold bacon and dried up eggs and beans not worth even half the money charged. The best thing about the brewers fayre was the manager Stacy...she was lovely and friendly and a definitely asset to tbe place
redjoolz
Couple · August 2025
“Whitehaven Warmth!!”
+Standard room - clean, comfortable and quiet. Thermostat broken so used fan but no plug by bed meant you were unable to feel the cooler air so sleep broken by being too warm, even with window open! Carol on reception was brilliant. Very good customer service skills throughout our stay and the bearer of a surprise card and present for.my birthday!! Restaurant a little dated but food good and staff were lovely. A good base for seeing the wonders of the lakes.