Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 21 reviews.
“Great place to stay”
+The hotel was clean and tidy and the lady at reception polite and helpful. The room was clean and tidy. The towels supplied were ample. Having the shower gel and shampoo supplied was great. The coffee and tea facilities plenty. Check in was easy and having early check in was great. The only think is bring a bottle opener. The price was reasonable
248steviej
Business trip · November 2025
“Great!”
+Just a quick stop over for work, all team especially the reception were great! Rooms clean and comfortable will definitely if back in the area.
fatoldman
Couple · October 2025
“Great, apart from the digital detox.”
+Greeted most pleasantly on arrival and in passing while moving out in the morning: excellent staff. Room also fine, apart from the absence of the free WiFi. Reception tried to help by providing the premium WiFi, which also didn't work in our room. As they warn that cellular Reception is intermittent, you would hope that Premier Inn management would realise that good WiFi is essential here, but sadly they don't seem to have worked that out yet. Management! You are letting down excellent staff.
N2785DKjohnp
Business trip · October 2025
“Unexpected visitors on a friday evening”
+Ah, the Premier Inn Tonbridge. Where a good night's sleep isn't just a promise, it's an audition for a nature documentary! I was gently roused at the entirely reasonable hour of 02:30 AM by what I can only assume was a very exclusive, private party happening just above my head. Forget the gentle murmur of traffic; I was treated to the thrilling, stereophonic sound of my ceiling boards being aggressively chewed by my tiny, nocturnal neighbours. Their joyous squeals and furious scratching provided the perfect, rustic alarm clock, letting me know that their foraging needs were far more important than my commitment to a Hypnos-induced coma. Honestly, the nerve of some hotels, providing such an authentic Kentish wildlife experience free of charge! And since my internal peace was utterly decimated by this woodland rave and the possibility of sleep had vanished entirely, I decided to take the next logical step and check out at 04:00 AM. Who needs extra hours in that super-comfy bed when you can enjoy the invigorating silence of your car boot? It truly was an unforgettable, and frankly, unnecessary, character-building moment that resulted in a seriously premature, but deeply felt, farewel
Connector03985890133
Business trip · October 2025
“Couldn't ask for more”
+Came here on business and was served promptly and kindly, the receptionist Kritan was welcoming and friendly and the room was exactly as needed. Clean room, decent shower pressure, parking was handy and room service was spot on, with one of the staff (Izzy I think her name was) being very accommodating. Great value for money in a convenient location.
Quest768927
Couple · October 2025
“Poor cleanliness spoilt our stay”
+Room 2 was very poor in cleanliness badly stained seat cushion and floor not vacuumed The passageway had not been vacuumed.
Cheekyglen28
Solo · September 2025
“Great night sleep 21/9/25”
+I stayed here for one night 21/9/25 this place is nice staff friendly helpful polite the site was clean and tidy warm Wellcome on arrival the only thing I would say having the Vauxhall inn next door and doing there food for them don’t do them any favours I would say you need to put someone undercover to go in there that isn’t known to them see what customers experience I have done a review on the Vauxhall inn as well so to the girls at premiere inn Tonbridge thank you for a good night sleep great service room 102 love mr cheeky in Kent 1000/1000 stars
tracy
Family · September 2025
+Staff were helpful and friendly but property is very tired. Paint is peeling in bathrooms and bedroom, and the room smelt slightly damp. There were no electric sockets near headboard, we needed an extension cable running across the room. Corridor was in severe need of vaccuming. The property needs redecorating and deep cleaning.
Freedom22141018617
Couple · August 2025
“Awful stay but comfy bed”
+Me and my partner stayed for a night while visiting family, the room was clean and comfortable but everything else left us quite upset, we’ve had what i assume was a member of staff walk into are room an hour before check out with no knock or anything, while my partner was in the shower and left without an apology. We were also most looking forward to breakfast, which we had prepaid for and after checking breakfast times which were 6:30am-10:30am on the leaflet provided we headed to the pub at 9:45 for breakfast only to be told they stopped serving it at 9. We then talked to the reception where we were just told that the leaflet was wrong and “most of the time we scribble out the times” we then had to ask for a refund for our breakfast which was awkward to have to do, especially with how unapologetic the whole experience was. I usually love a premier in for a reasonably priced nights stay but we will definitely not be returning.
“Comfortable stay while attending family wedding”
+Alison made check-in easy & gave clear instructions on the rooms, & car registration details. She was friendly & welcoming. Room 104 was clean & comfortable. The room is located right above reception so we heard a lot of noise from guests coming back from a wedding (which we’d been to). It was a Saturday night, everyone was jolly & happy so not a complaint just an observation. Slept really well, blackout curtains really do their job well.