Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 19 reviews.
Y1672CKstevem
Business trip · November 2025
“good hotel, will be back”
+Stayed here for work, Abby on reception was very kind and helped me with my booking as i booked Rainham London by accident. All round good hotel and friendly staff.
L3539TKneals
Business trip · September 2025
“Poor standards”
+The room was very tired, with damage to the desk legs, skirting boards and carpet. The toilet and shower were only of a poor standard with long dark long hair on the walls of the shower. The night employee ( ponytail) was unwilling to make eye contact or even talk. When asked a direct question, he got up and walked into the back room. The agreement with the beefeater for breakfast was dictated by the lack of a chef for 2 out of the 4 days. So there was toast on offer. Shame they cannot save the money on the TV adds and put them into their hotels.
283Traceyx
Family · September 2025
“Nice cozy place”
+No lift for people but there is a lift for luggage that I was not informed off till I lugged my case up to the second floor, rooms standard premier inn clean tidy, small reception area no sitting area but there is a beefeater attached for drinks and meals,
jennycH4486JZ
September 2025
“Stay for a wedding”
+Great place to stay, very pleasant and helpful. Rooms were a bit tired, could do with a refresh but the bed was very comfortable
Helenmovahedi
Family · September 2025
“Great experience”
+Really friendly staff. Clean room. Slow to answer emails before arrive, but very helpful on arrival to the premier inn.
“Beefeater partner restaurant give it a miss”
+To be clear the hotel is fine if you need to be in the area. No problems with it so this review is slightly unfair on Prem really. We have.Stayed there a number of times and usually do the meal deal breakfast / dinner package which is quite good value and is provided by their partner company Beefeater. This time however the expirience was terrible. Everything from wait time to be seated ,although we already booked a time slot. We were there there nearly 3 hours and not one table had been cleared of plates by previous diners. Dirty napkins on the floor along reciepts, overflowing bins at the workstations, terible service and food the list goes on. If we thought the dinner was bad the breakfast was worse! So many things wrong, dirty cups and plates being the tip of the iceberg. We were told that this particular Beefeater is on the market hence the bad service / quality. Happy to book the hotel again but if were the hotel management I would be having strong words with their food and beverage supplier as I paid Premier Inn for the package not Beefeater so the responsabilty is with them to sort it out.
georgiacO2984KP
Family · August 2025
“Another fab stay”
+I have stayed here before and this time had an even better stay, the staff here are so kind and welcoming. Abby on reception remembered us and we had a card and some chocolates in our room. We Love staying here and will always come back. Cleaning lady was also very helpful and always made sure we had enough towels.
Maps50282615619
Family · July 2025
“Pleasant stay”
+Really nice little hotel. Clean, spacious rooms (way bigger than the other hotels we stayed in on our trip.) Friendly staff. The only downside is that although you can get room service, you have to go next door to the attached restaurant and pick it up yourself, then carry it back. But handy to have that option, considering this isn't a 5 star hotel.
“Thoughtful receptionist”
+The receptionist was very friendly on arrival. She also had turned the air con on before we arrived. The room was large and very comfortable. It was nice to have a walk-in shower. The air conditioning worked really well (it was a very hot Saturday). Breakfast on Sunday was great. I didn’t like the look of the granola so had weetabix for a change. The hot part of breakfast was cooked to order and was tasty and hot. If we need to come back to the Medway area we will stay here again.
“Bad breakfast”
+I would have scored this higher if it had not been for our poor experience at breakfast. The room was clean and comfortable, the aircon was working well. The bed was comfortable and we had everything we needed. Only thing I would consider would to be change the plug sockets to have USB. Hotel staff we spoke to seemed pleasant and helpful. On to the bad! Breakfast was not a good experience, the only good part was the cooked breakfast. The coffee machine never worked. They ran out of croissants/muffins The fruit salad looked like it had been sat there hours If you went for continental you would have been very disappointed! The toilets were unclean and lacking toilet roll The staff were very unprofessional, one member of staff sat at the entrance on the work phone complaint about work (unclear if this was to a work colleague/personal) but we could hear this from our seat. The other member of staff was talking very loudly to some diners she knew about sweating her tits off and other inappropriate comments. There was hardly anyone in the restaurant and with 2 members of staff it wasn’t like they was rushed off their feet to address some of the issues. I would come back to the hotel but