Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 22 reviews.
Colin
Family · December 2025
+The hotel was well located to the centre of town and the main railway station. The staff were excellent and very accommodation with baggage storage and a room change we had to make. Unfortunately one of their guests on Jan 20th smoked Marijuana and the ground stairs lobby and lift stank of the smoke. Shame because of this i could only give them 3 stars.
“Great hotel in an ideal location for shops and food”
+Preston Central hotel is in a fantastic location for shops and a night out. The hotel staff are always friendly and welcoming. The new premier plus rooms are well worth the extra cost to add a bit of luxury to your stay. Bed was extremely comfortable - so much so that two early risers actually slept in!
“Disappointing”
+Absolutely filthy bedroom carpet, room not cleaned for days despite asking. Entrance tired and neglected. Staff stretched so much unavailable to serve us.
Explore690532
Couple · December 2025
“Excellent stay.”
+Excellent. Ismail and Emma made us very much at home and ensured we had everything we needed. Breakfast was first class and Ismail was very efficient and thoughtful in explaining what the options were.
harrywQ7700RE
November 2025
“Preston Premier..well recommended”
+We stayed in Preston to attend a medical appointment...the hotel was very central so convenient...The rooms was clean, spacious , warm and quiet thanks to triple glazing....we booked the meal deal which was excellent value fir money...didn't have the breakfast as we dont eat in the morning but the evening meal was lovely..a lot of choice, very well prepared and beautifully presented...the staff are very efficient and polite...the waitress in the restaurant was really nice and helpful..the only thing I wasnt too happy with was not being earned about booking times fior meals..the first night we coukdnt eat till 7.30 and the next night 8pm which was very late for us, all in all though a very pleasant experience and we'd go back again 😀
948robertah
Business trip · November 2025
“Would not stay here again”
+So many problems! Shortage of staff, same 2 staff members serving in restaurant, at bar and on reception in the early evening. Kitchen had only 1 chef/ member of staff and the majority of facilities in kitchen not working ( informed of this by server) waited 1 hour 30 for our meals as order not actioned. Then in morning created at breakfast by the most miserable person I have come across in a long time! Not a pleasant place to stay, will not stay here again. Very disappointing.
lollymlg
Couple · November 2025
“Bad night's sleep”
+The staff were friendly and check in was swift. It went downhill after that. When we got to our room the window had been left open so it was freezing cold and there was a large pool of water on the window ledge. Smears of lipstick and black hairs left on the sink. The pillows were thin, lumpy and uncomfortable. Then we were woken up by an alarm going off at 5am and this carried on for the next hour. Bad night's sleep and wouldn't return.
Ghibli006
Business trip · November 2025
“Premier Inn Central, Preston - perfection!”
+I want to thank the amazing reception and restaurant staff (particularly Phoenix and Ismael) on duty on the evening of Tuesday 11 November 2025. They were friendly, efficient and courteous and made the evening and entire stay so comfortable and relaxed. The chef (Shafid) had also recently introduced a new fish dish to the menu - which was fabulous and as good as I have tasted in 4 and 5-star restaurants...
Chris_L_North_Wales
November 2025
“A warm welcome resulted in a great stay”
+Ismail's friendly greeting convinced us to eat in the restaurant rather than following our original plan of finding somewhere else to eat. Thereafter, Ismail's service levels and attention to detail were consistently excellent. His assistant, James, was also friendly, helpful and polite
deidkennedyh
Solo · November 2025
“Welcoming Hotel Would Stay Again”
+Ismail could not have been more friendly in his welcome and assistance at bar and reception. Taiyeb and Rosa also engaging, and I felt very welcome. Room excellent value . Full five stars