Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 21 reviews.
+No power outlets near bed to charge phone etc
Explorer36507303880
Family · November 2025
“Satisfactory value of stay”
+Nice View of the Building. Good size car park with marked bays. Parking is included with room reservation. Nice rasturant with good variety of morning breakfast. Griff house n Beaf eater also in the Building. Good seating areas. The reception desk was managed by KELLY with a welcoming smile and enthusiastic attitude. Explained to us how check/outin options works. Also Explained to us breakfast options etc. Highly recommended for future stay.
1966alisonw
Family · October 2025
“Not wheelchair friendly!”
+First off i would like to say the staff were perfect they were friendly, polite and helpful. But , if you are a disabled traveller dont book here, there is no automatic door opening , which could prove difficult if you are travelling alone with a wheelchair. My sister had a room and myself and my mother booked into a accessible room (2) which had very little space to manover the wheelchair, the bathroom was not a wet room and the grab rails were held on with one screw instead of the three that should have been there! There is no wheelchair access from the resturant to the hotel, which meant that i had to take mum out in the cold dark rainy night to get from our meal to our bed. The hotel is very tired looking and could do with a lick of paint and some refurbishment. I did complain and Premier in gave me a part refund on the rooms, so that was nice. I definately wont be staying there again though!
454kirstyl
Business trip · October 2025
“💜 It’s the little things that make a big difference 💜”
+After a long day of travelling, we finally arrived at the Premier Inn around 11:30pm , tired, ready to drop, and honestly just hoping the check-in would be quick and smooth. To my surprise, Chris at reception greeted us with the warmest smile and had our key ready before we even asked. No stress, no waiting , just genuine kindness and thoughtfulness at the end of a long day. It might seem like a small thing, but in that moment, it meant so much. That simple act of care and efficiency made me feel truly welcome and reminded me how powerful great customer service can be. So thank you, Chris , for reminding me that sometimes, the biggest impact comes from the smallest gestures. 🌟
emmalbird111
September 2025
“Good value hotel with comfortable beds”
+Friendly welcome to this Premier Inn. Standard room was fine, comfortable bed and good shower. Clean and good value, free parking and close to road links. Entrance is a little hidden, look for the signage! Breakfast was great, hot food cooked to order - just don't leave it too late on weekends or items will begin to run out. Would stay here again.
tomrX4579QF
Business trip · September 2025
“Shocked at the condition.”
+This was one of the worst hotels we’ve stayed in and definitely the worst Premier Inn I’d been to. Worn and tired and dust and hairs in the bathroom! Absolutely shocking. One positive was that staff were nice. Obviously management at serious fault. Didn’t know that there were places like this any more.
jimbZ6823QE
Business trip · August 2025
“It’s ok but it’s slowly falling apart”
+Staff are great but it’s getting seriously down at heal. Would never dare to bring business visitors here at the moment. Not particularly clean either, come on Premier Inn you can do a lot better than this
JoanneB3188
Family · August 2025
“Room needs refurb but exceptional staff service”
+Room not upto premier inn standard. However, Kelly and her team were friendly, warm welcome and excellent customer service. Good parking. Unfortunately room was not upto premier inn standard. Head office/area manager you need to refurb your rooms, you're letting your staff down. I was surprised that premier inn had slipped in their standards, as this is a busy hotel and great location, with beefeater onsite with ample parking. A staff member also crochet little keyrings rasing money for great Ormond street hospital. Lovely idea. We stayed in room 11. Chipped walls, marks on walls, stains on furniture upholstery, rusty window hinges, rusty bathroom soap dispenser.
valj593
Couple · August 2025
“Great Stay!”
+Lovely stay breakfast was amazing, Kelly on reception went above and beyond, we love coming here will definitely be back here again 😊
“Good hotel for the money”
+Well located, friendly staff, clean hotel and our rooms and bathrooms were clean. The overall place is tired and tatty and the rooms/bathrooms we had were too. Definitely cosmetic though. We had breakfast at the beefeater next door and that was excellent and the service in there was excellent too.