Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
paulbM4681XX
Business trip · December 2025
“An adequate but not memorable stay in Malvern”
+The Malvern hotel was in a rather out of the way industrial park with no easy transport to anything. The hotel was clean and the staff friendly but inattentive and only sharing information when pressed. The room was adequate and reasonably comfortable and the food service was edible but far from high quality. If there had been an alternative place to stay I would not have book here but there is very little else in Malvern.
N6396FEsusanw
Couple · November 2025
“Brilliant Hotel with Great Staff”
+Great hotel. Location is excellent for a good walk into the town and to Malvern Link railway station. The room was clean and the food was of one of the highest standards we have experienced in all our stays at Premier Inns. The staff were really friendly and helpful, especially Ellie who was a marvel. We will definitely return.
barryhO1321ZW
Family · November 2025
“Lovely Malvern experience”
+The perfect location to explore the beautiful town of Malvern and the Hills. As expected our room was very well presented. Our stay was greatly enhanced by the friendliness of Linda and staff team who went over and above to help us. A special mention to chef Jane who cooked superb breakfasts, and great poached eggs to order. An all-round first class experience.
“Little relaxing break”
+Good location excellent staff and food very relaxing . Will definitely use this hotel again as not too far for us to travel.
dwfr
Couple · November 2025
“Conveniently located budget option, friendly staff, complimentary parking. Add-on breakfast buffet for a fee.”
+On a recent two-week trip, we stayed at two Premier Inn's. One was a 5 star, however this one was a 3 star. Still, a solid, budget option for a night or two. Read on for the PROs and CONs: Pros: ~Friendly staff ~Complimentary parking (Don't forget to register your car). ~Electric tea kettle in the room ~Liquid soap, shower gel and shampoo pump bottles provided in the bathroom. (No lotion). ~Decent buffet breakfast available for an extra fee. Breakfast staff were very friendly. ~Conveniently located near Morrison's, M&S, McDonald's. ~Flexible check-in time. We had originally booked a B&B, but their check-in time wasn't convenient for our plans, so we switched to the Premier Inn and arrived around 9:30pm. ~Generally comfortable, quiet room. Cons: ~Slightly older property, showing it's age around the edges. ~The main thing that made me reduce to 3 stars was when I pulled back the bedding, there was an eyelash, hair and other bits in the bed. It was late, so I chose to brush it aside and ignore it, but that was off-putting, leading me to wonder if the sheets had been changed. ~Hair in the bath and a stain down the side of the bath. ~No USB ports next to the bed. (There was a plug on on
“Very nice hotel”
+One of the nicest hotels I've stayed at! Rooms were comfortable and clean, with PLUG SOCKETS BY THE BED!!!! Also had an output box on the wall by the TV so we could have used devices if we wished. Staff were incredibly friendly and helpful, and food served was absolutely delicious
“Brilliant service due to the service we received staff.”
+Very helpful and friendly staff who went out of their way to make our stay comfortable and enjoyable. They couldn't do enough to make our stay memorable. Rooms very clean and food very enjoyable.
V8999VSclairem
Business trip · October 2025
“Excellent staff, but room and Wi-Fi could be improved”
+The staff were absolutely brilliant , from the warm greeting at check-in to the friendly, personable restaurant team. Everyone was so helpful and genuine. I’ve stayed in a few Premier Inns, but the team at Malvern really stood out. The way they interacted with guests and each other created such a positive, welcoming atmosphere. However, the Wi-Fi was quite poor. When I tried to upgrade to the Ultimate Wi-Fi, the payment page didn’t load until the next day, which was disappointing , especially as I was staying for work. The rooms, while clean, are starting to look a little tired. The shower head in my room (115) sprayed in all directions, making it hard to use without water going everywhere. Overall, fantastic staff but some maintenance and Wi-Fi improvements would really make a difference.
elainecU9011YV
October 2025
“Great location”
+great location within easy reach of the town, also good shops nearby should you require, plus filling stations. Staff great, room and comfort excellent. nice quiet stay too which is a rarity now in some hotels - well done Malvern Team. The morning ladies were super friendly and cooked a great breakfast too
thegoodhousespouse
September 2025
“Beyond the call of duty.”
+Very welcoming as usual. Great service. My husband particularly loves the breakfasts! Really good value for money . Already booked return visit next year !!