Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 65 reviews.
mikehGosport
December 2025
“County hall premier inn”
+We stayed at the County hall building dubbed as the posh premier inn with a great view , when we arrived we where told there isn't a view so they've refunded the extra I paid for a view ,one person on check inn that didn't really have a clue what he was doing , when I came for breakfast they had only added one person but charged for 2 , explained this to the manager there they sorted it out but seemed very disinterested , we wasnt told in advance about the no view so no chance to change hotels. I wouldn't recommend this one youre better off staying at the more friendly one at the end of Waterloo station. At least they smile.
524marinelt
Family · December 2025
“Excelent”
+I hâd such an amazing stay, the staff was so nice and helpfull at all Times, breakfast was hot and where good, and the room was where nively cleaned.
“Very Nice Hotel”
+We had a quick one night stay during a London layover and we picked this hotel due to proximity to things we wanted to see. We were very pleased with the hotel. The room was clean, the staff was friendly and we have no complaints.
MedlandWellington
Business trip · December 2025
“Just an overall awful experience and impacted our whole stay in London”
+We only chose this hotel as we had a trade event to attend at County Hall. We had stayed with Premier Inn in other locations in the past and felt they were good value for money and rooms were smart. Well - what a horrible experience for the 9 nights we were there. There is no ramp for luggage and as we had knee issues we simply couldn't carry the bags up stairs. Fortunately a member of the public stepped in to assist. And our transfer car could not get closer to the hotel due road barriers so we had to drag our bags along the road. No mention of this on the hotel's website Check in staff generally helpful in a trying situation. We had chose a Premium Room with a view !!! A very limited view if you craned your neck. The room whilst large, had a ripped headboard. I omitted to take a picture of this. The shower blocked up the first night and the bathroom floor nor loo were not cleaned all week. We had to call housekeeping for fresh sheets as the bed hadn't been changed after 4 nights. And we kept having to remind them to provide water. As there is no way to contact the front desk other than to return to reception, it became a tiring exercise. One particular maid was in a right state a
ABOJ13
Family · November 2025
“Not the best.”
+Our stay wasn’t the best. The queues at check-in were ridiculous , long at all times of day, not just during peak hours. There simply weren’t enough staff members available to help guests who needed a real person. There were plenty of self-check-in screens, but many people still needed assistance, and with only one or two staff on duty, the wait was always long. On a positive note, there was security present, which did make me feel safe. The lobby itself was very basic. We stayed in a family room, which unfortunately wasn’t very clean. When we moved one of the single beds, we found an empty milk pot and a pink pen lid underneath. There were also human hairs left on the toilet and bathtub. On the brighter side, the shower was lovely, and the provided toiletries , shower gel, hair gel, and hand soap , were appreciated as we were trying to pack light. One major issue was the bathroom door. It slams shut and can’t be kept open, which meant we were all woken incredibly early by neighbouring rooms doing the same thing around 6:30am. Combined with general noise early in the morning, it didn’t make for a restful sleep unless you’re up at that time anyway. The room itself was spacious enoug
suzi191919
Family · November 2025
“Amazing service”
+Yesterday was in restaurant in the evening. Food was amazing. Amal was amazing and very chatty. He is a star for Premier Inn.
Louisc17
Family · November 2025
“Fresh Hotel. Great location.”
+A really nice premier inn in a great location. Rooms recently renovated and staff helpful and friendly, bed comfy shower powerful.
ianor
Couple · November 2025
“Excellent.”
+Clean, quiet and with a very comfortable bed. Breakfast was ample and very nice. Faye made us feel very special and was good with all the guests. All the staff were friendly and helpful. Full marks. Will be revisiting again soon.
places2seeplaces2go
Group of friends · November 2025
“2nd Stay In 2025”
+This is my 2nd time staying here in 2025. It is so convenient to Waterloo Station that makes it a perfect location. Location is also perfect as a quick walk across The Thames on one of the many nearby bridges & you are in central London. Great check-in. We were early & they happily kept our luggage (we were even given a glass of Prosecco each,not something you’d expect from a Premier Inn). Rooms were nicely sized & well maintained. Excellent price for a central London hotel & a hotel I’m sure I’ll stay in again.
Sanctitatem
Family · November 2025
“A lovely hotel in a great location”
+This is a lovely Premier Inn, in a great location right next to the London Eye. Our room was spacious and comfy. Every part of the hotel we accessed was clean. I do like the option Premier Inn now have for asking for rooms to be cleaned rather than having staff knock on doors every morning. The restaurant always had space for us and the service was good. Our only issue was accessibility. It isn’t really Premier Inn’s fault as it will be a listed building. But the accessible entrance/exit can only be accessed with a staff member due to security barriers. That meant that you have to rely on staff to enter and leave which makes it feel less accessible and is awkward at best. It’s definitely a consideration when choosing where to stay in the future. If you have no accessibility needs then this is a really good Premier Inn.