Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 22 reviews.
159nickyy
Solo · November 2025
“I will certainly be back!!”
+Great location near shops and easy to find. Comfortable and clean rooms. All staff super friendly and helpful. You must enjoy the Fabulous breakfast with selections for everyone from cooked breakfasts to fruit and yogurt. Amazing young lady at breakfast named Tia. Sparkling personality and extremely friendly. I have a good allergy and I felt completely safe in her hands. Thank you so much Tia!!!
tflynnuk
Couple · November 2025
“Unique building with familiar Premier Inn service”
+Stayed here while visiting family in the local area. It's a pretty unusual building for a Premier Inn, being a converted textile mill. The rooms are located on the upper floors, with the reception being on the top floor, along with a restaurant. Sadly the floors are accessible with two of the slowest lifts known to mankind - I assume there is some architectural reason as to why they can't be replaced, as they seem to be hydraulic vs. cables. The room had a large window and had decent storage, along with a desk and chair to relax in. The bathroom was the only thing that let the room down - it felt a little dated and we had a weird quirk with the toilet. When you flushed it, it took ages (as in 10-15 minutes) to fill back up again We did report it to reception but it was never addressed, but seeing it mentioned in multiple reviews here, it seems like an issue with the building. The location was great. You were on the main road in 5 minutes, and having all of the food options nearby was perfect when we got back late and didn't feel like driving somewhere to eat dinner. Even with the shortcomings, we'd consider staying here again mostly due to the perfect location for our family needs.
Z2735CIalisonm
Family · November 2025
“Good stay”
+Clean comfortable. Accessible room excellent for elderly Mum. Lovely breakfast, Tracey friendly and helpful . Parking in adjacent car park easy and only £6 for overnight. No hassle
R2526LGgeorges
Couple · November 2025
“Could be a cracking hotel if only the extras the cared for”
+Room was nice and big with a comfortable bed as expected. The issues came with access to the reception and restaurant which are both on the 4th floor. The only working lift is small and incredibly slow, it took an age to get anywhere. The other service lift apparently has been broken for ages. Trying to leave while others were using the lift was impossible.Ended up coming down the steep stairs with suitcases which both my wife and I stumbled with, as a pair of oldlies it was difficult and dangerous. An accident waiting to happen. Booked breakfast which was ok for the cooked element but the so called continental option was awful, just a couple of tatseless pastries and a bit of fruit. We were going to book for dinner but went elsewhere as there was only one chef cooking and when we looked there were a lot of customers looking cheesed off with one girl saying she has waited an hour. We went for the good nights rest as described by Lenny H which is what we had and there was a nice Tapas bar near by that was pretty good. Shame really this lovely building could be a cracking hotel if the extras were upto scratch.
davidgJ8754OH
Couple · October 2025
“Pleasant Stay...........Eventually”
+Arrived early unable to get in. Eventually someone replied on intercom that we couldn't come in until 3-00pm,this was 2-35pm. After a 2 hour car trip,not what I wanted to hear. Glad it wasn't raining or snowing! Surely we could have been allowed in and waited in bar area? How did they know our actual room was unavailable? Reception on 4 th floor.A 96 step walk up!!! There are 2 lifts,one hasn't worked for ages. The lift that does work takes 1 minute to go from Ground Floor to 4th Floor. Premier Inn are so proud of this they have a cartoon of a tortoise climbing stairs in the lift itself. I would feel very concerned if I was in a wheel chair when the Fire Alarms went off. There are notices telling you not to use the lift if the Fire Alarms sound. You would be literally stuck in the middle of a fire,with no means of escape. Surely this is illegal? Room adequate. Had to book for Evening Meal.Why? We turned up early for pre - dinner drinks place practically empty. Had to wait for one of the two staff working, to guide us to our table. As he was doing so he reeled off all the unavailable food items we couldn't have. Felt a bit sorry for this guy. He was trying to attend Reception,take o
F1964KMalanh
Solo · October 2025
“Good, reasonably priced hotel. Friendly staff.”
+Other reviewers have commented on the "upside down" design, with reception on the top floor of this repurposed textile mill and its "tortoise lift". The room was comfortable, clean and quiet. I had the meal deal, and all dinners were good - fish and chips, rigatoni and katsu curry on the three nights I was there. Breakfast was quite good, but the hotel was a bit overshelmed when I stayed, with an unusual number of guests. It was the first weekend of half-term and perhaps parents were attracted by special deals for kids. Anyway, breakfast items were being consumed at pace, and I was told they actually ran out of food one morning. The hotel is in the town centre. Guests who have travelled by car have commented on the parking arrangements with the adjacent public car-park. I arrived by train and the main purpose of my visit was to have a weekend riding on the Severn Valley Railway. This is the main tourist attraction of the town. The good news is that the bus station is about ninety seconds' walk from the hotel. The bad news for weekend visitors is that the bus service is virtually non-existent on Sunday. On arrival, I walked from the mainline station (adjacent to the steam railway st
J3180JZheatherh
Family · October 2025
“Best Premier Inn I have ever stayed in”
+Booked into this Inn for one night on our way to our holiday. WOW !!! The room was pristine, service was second to none and the restaurant was something else. All glassware and cutlery were so highly cleaned, no watermarks on either. Service was impeccable and the food was everything I hoped it would be. I would give this place my highest recommendation, first class.
+Your staff are amazing !
Paul
Family · September 2025
+Your staff are just the best !
N4520WVtracyw
Solo · September 2025
“A refreshing change from all the other Premier Inns .....”
+What a lovely, interesting place to stay! I would definitely stay again. Rooms much bigger than your standard Premier rooms - my room had 2 massive windows with a lovely view of the canal and surroundings. There are multiple well-named shops all on your doorstep. Restaurant well adorned with pictures of the past history of the Mill and its other nearby structures. Food very ample and tasty with reasonable prices. Staff really nice and friendly. Only downfall, have to pay for parking £1.40 for 1 hour and £6 for overnight stay 4 pm - 10 am not too bad. 10/10.