Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
eddiedK8458NS
Couple · November 2025
“Weekend away with the wife”
+Stayed for two nights from the 28th to 30th pre paid for breakfast and eat at the beefeater restaurant connecting to the hotel staff were amazing especially Darcy in the restaurant and joe on reception highly recommended will definitely stay over there again
teachertim
Business trip · November 2025
“Decent”
+Decent clean hotel with friendly staff. Room was spotless, breakfasts was good and well organised. Bed was super comfy. Loads of parking. Would definitely stay again. Decent.
jjU8218DM
Couple · November 2025
“Soso”
+Room was very hot to say it was October big black stain on side couch god knows what it was but the room was clean otherwise the reason for my one star review was the woman on reception called Lauren she was very rude and miserable in the morning made me feel like I was an inconvenience with it being the morning shift maybe she woke up on the wrong side of the bed very unprofessional
“Great stopover”
+Lovely helpful reception staff, lots of on-side parking, it was great for our overnight stay. Plus the bonus of the retail park.
“A lovely one night stay”
+This Premier Inn more than met our expectations. The room was clean, the hotel and surroundings were great. Customer service from recreation staff was first class.
W5920TGgeorgew
Solo · October 2025
“Could be a lot better with some improvements.”
+Stayed for 2 nights, dinner, bed, and breakfast, food was good, on a saver deal, but there are too many hidden costs or upgrades. On inspection, I was overcharged on 3 items. The general condition of the dining area is poor and in need of an upgrade. My room was basic, and the bathroom facilities were very poor, with no water pressure, so I couldn't take a shower or bath, as it would have taken hours to fill a bath, and the shower was totally useless. I also paid £5 for the upgraded WiFi, which did not work. I was told it was the fault of Virgin as they were about to change over contracts, was told they would refund me, but so far not received it. In general, the staff were all very pleasant.
bobmW8255PK
September 2025
“Hotel needs a severe overhaul”
+I have been staying at this Premier Inn every other month for the past 10-15 years and this is the first time i have had an cause for complaint. On arrival we were booked in to our assigned accessible room (room 4). When we entered the room we were astounded to see the condition of the room - Bed not made up, dirty towels strewn across the bed and bathroom, the bin was full and overflowing and there was a lot of debris across the floor. The bathroom was dirty and the sink was full of dirty tepid water. When i went to the reception to report it, the receptionist looked at the cleaning rota and although she apologised as she thought it had been done, she immediately spotted what had happened. it took about 35-40 minutes to find another room but this was on the first floor (109) and was not an accessible room. On entering this room it was without tea/coffee & there was no fan in the room (this hotel has not air conditioning and all rooms have fans). we retrieved one from the original room but when i picked it up (with the receptionist there) it came apart in my hands!!! On the first morning we decided to have breakfast and that turned out to be a mistake also - the food was cold and h
“Hot, humid, noisy, and a trickle of a shower.”
+We stayed for two nights to go to a wedding in the area. We stay at premier inns a lot and will keep staying for the value-for-money and comfort but this particular hotel was a big let down for us. The room was humid and warm (this was not during a heatwave) and poorly ventilated. In fairness to them they did equip an electric fan in the room but honestly an air con was desperately needed. This really affected our sleep quality during the night. The corridors also had a pungent smell like urine or vomit, unpleasant to open our door to first thing in the morning. Our windows were not soundproof enough either and we could hear loud music and traffic outside through the night. Also, being on the top floor our water pressure from the shower was very disappointing. Well below their usual standards and much worse than our own shower at home. Overall this was a poor stay, will look elsewhere for options if we ever come back to Hull again.
“Above and beyond”
+Staff are very friendly and welcoming. They all went above and beyond to make our stay enjoyable. Thanks to the lady in front reception for making us feel welcome. The man in the restaurant who provided us with a larger table to accommodate other family members even though it was extremely busy.
“Fabulous couple of night”
+Absolutely ideal for location to Hull and other locations Staff were friendly and professional. Room was clean and comfortable. Also very quiet especially as we backed on the main road.