Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 21 reviews.
markmU8088PR
Group of friends · December 2025
“Great staff”
+Recently stayed here and couldn't really fault it. A big thank you to Steph, Lucien and Stephen who couldn't have been more friendly and helpful.
A3305OLcaitlinw
Family · November 2025
“First time in harrogate”
+Decided to go for the first time a trip to Harrogate to see the Stylistics with my mum. I would say overall it was a ok stay. The staff were friendly, breakfast was fine. However, this hotel does need proper management support and requirement of more staff to get the place back to a high standard.They also need to invest in decor and maintaince as it is run down. You can tell this is affecting staff morale. Also, the cleaning in the hotel is poor with dust, dirty floors in corridors and the lift. I also had a little poo stain on my toilet when I arrived in the room. However I would like to say a big thank you to Tim and Kade, they have made our stay very welcoming and friendly. They are an assest to the team and have made up for all the little mistakes.
SLJ1972
Family · November 2025
“Great Nights Stay in Harrogate”
+Great stay at the Premier Inn in Harrogate. Rooms were a decent size, nice and clean with very comfy beds. Lovely quiet hotel so slept really well. Good choice of evening meals and breakfast also had a good choice. Staff here are very friendly and nothing was too much trouble. Two members of staff really stood out. Both Tim and Haydn went above and beyond, what a great asset these two members of staff are. Would highly recommend staying here, it’s in a central position so a 5 minute walk to the town centre
jansmith999
Couple · November 2025
“Dreadful Breakfast!”
+Before I check out this morning I thought I would post my review. My husband and I have stayed for 2 nights and booked a premier plus room. The 4 th floor room has everything you may need, fabulous shower, white towels and great view. We thought we would pay for breakfast at the hotel on our 2nd morning which is today only to find both lifts out of order so had to walk down 4 flights of stairs to the restaurant. We were asked for our room number which was 408 only to be told that we were not booked in for breakfast but as a gesture of good will and the lift situation they would honour our breakfast. I insisted that we had paid for this, how embarrassing we felt. Sorry your not on the restaurant list but go through!! The breakfast was absolutely dreadful, everything and I mean everything was overcooked and hard to cut, there was no soft bread only hard stale pieces, no orange juice, just dire. My husband and I were mortified just how the morning was unfolding and embarrassingly left to walk back up the 4 flights of stairs back to our room having managed to eat a very small amount and couldn’t wait to leave. Before we did, I checked my bank and we had paid the £21.98 for this appalli
gilliancH928VZ
Group of friends · November 2025
“Not good enough”
+There was one bath towel and one hand towel, with hole, for 2 people. No glass in bathroom. There were no grab rails, I couldn't use the shower over the bath. The corridor was dirty, looked as though it hadn t been hoovered in a week. Bags of dirty linen in the corridor at 5pm. The receptionist did bring some refill milk to our room. But we were refused breakfast as they couldn't open the till!
Fred2462
Family · November 2025
“Rubbish”
+Booked a twin room and was given a premier plus double. They insisted it was booked as a premier, even though our paperwork said not. Only one lift working they insisted a premium room has extras, but in all honesty the ordinary rooms are more preferential. Had to share the bed when we wanted a twin . Dined in the restaurant, what a fiasco. Booked a meal for 5.30pm. Arrived, couldn’t find anyone to book us in, then was informed that the meals didn’t get served until 6pm. The meal when it arrived was cold and not edible. They took it away and said they would replace. We then waited for over an hour for the meal to arrive. It wasn’t much better. Finally left the restaurant nearly two hours later and was not impressed. Won’t be booking this premier inn again.
E8379LKdonaldt
Couple · November 2025
“My review says if all”
+Stayed here 3 times previously and always enjoyed and this time went with friends who hadn’t previously been. On the first night chef hadn’t turned up so had to go in the pouring rain to find an alternative restaurant. On the second night arranged to stay in because of awful weather. Restaurant very quiet and we may have been the only ones dining. No sea bass and we all decided on fish and chips. 45 minute wait and meals arrived, chips and mushy peas cold and hard to believe but no vinegar in the hotel also bread and butter ordered turned out o be cold toast. No replacements provided and then told no desserts at all. Drink on the house offered but manager missing the point we hadn’t had a proper meal and neither was a replacement or refund offered. Had to leave the restaurant hungry. Retired to the bar to play cards asked for drinks but when requested a Pernod were told “we are a hotel not a bar.” No heating in the bar area and had to ask for it to be put on. Obvious staffing problems in the hotel which was made clear to us and the fact they had to draft a manager in from another Premier Inn. Spoke to guest relations and offered a voucher for Brewers Fayre or Beefeater, none of whi
michaelaI5384CH
November 2025
“Nice staff but not enough staff!”
+First off I thought the staff were very good BUT there were too few of them on duty on Friday and Saturday. I had dirty towels left in my bath and the tv remote took a number of coming and going from the member of staff before one finally worked. There was no Sunday service on the evening in the restaurant because of a seeming problem with getting a chef. I was not the only guest to complain about the housekeeping over the weekend.
V5962CTpaulw
Business trip · November 2025
“dreadfull”
+The only thing I can say is it was awful! from the minute I got there, bar, food, drinks, cleanliness and service. followed up by a complaint that nobody got back to me with
P7968DGjulieg
Family · November 2025
“A memorable stay...for all the wrong reasons.”
+Premier Inn what's happened to you? This hotel has cold rooms, cold meals, and slow almost non-existent service. I'd advise anyone to give this so-called, 'Premier' Inn a miss. So sad that things have come to this. I've previously stayed at many other Premier Inns and enjoyed it. I'll give Premier Inns a miss in future.