Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 21 reviews.
“So poor!”
+On arrival individual, booked us in and that is the only positive that I can say about staff interaction. Breakfast left standing for 10 mins, person appeared, asked what room, then help yourself. Asked did it matter where we sat...response anywhere it's help yourself! Breakfast was luke warm (except sausage) half scrambled eggs looked like they were floating around in milk. Staircase dirty, room has main thoroughfare vacuumed the rest dusty/dirty. Bathroom small but clean. We have stayed in many premier inn for business and leisure. This has to be the worst
jess90e
Family · October 2025
“Highly recommended”
+Had an amazing experience at this hotel the other evening. Staff were friendly kind and nothing was too much trouble. Highly recommend.
GloucestertilIdie
Solo · October 2025
“Helpful staff came to my aid when ill”
+I stay here a lot and, yes, it's getting to the stage where a refurbishment can't be far away. But it remains No 1 choice for rugby at Kingsholm. On my latest visit, I arrived feeling distinctly unwell. It was well ahead of early check-in time but the staff went out of their way to find me a room so I could rest up and recuperate. I think the lady's name was Don - top-class customer service. See you in a couple of weeks for the next home game.
Inspire757800
October 2025
“Very pleasant overnight stay”
+Needed somewhere for a one night stop. I arrived by car, the Premier Inn was easy to find on the north side of Gloucester with plenty of free parking (just need to register your vehicle number at reception). Room was clean and comfortable. In the evening we walked towards the cathedral and docks - took about half hour. We had Premier Inn breakfast in the adjoining restaurant the next morning - we had a nicely cooked English breakfast which we ordered on arrival and which was served to our table, plus a good choice of cereals, yoghurts, toast etc which you could help yourself to at the buffet. Reception and restaurant staff were friendly and helpful. Would happily stay here again
andrewtF9454AM
Business trip · September 2025
“Rooms ok , But avoid the Restaurant”
+Rooms were clean and tidy and Staff friendly . But was let down in Restaurant that Premier appears to have taken over from Beefeater Service was poor as they were understaffed , 2 people covering bar and serving tables and crossing carpark to reception to book in guests. Only 1-2 chefs on different nights . Food was ok but often dried up as sat under heat lamps too long before being served . Waited ages to be served in-between courses including drinks , as so understaffed . Not the Staffs fault , but Premier need to resource properly . There were 7 people staying in our group and we booked in advance so they knew we were coming . As service so bad we ate only 2 nights out of 4 , as we found somewhere with better service and quality food close by .
A7605IFrileys
Couple · September 2025
“Honest review of our experience”
+The experience all together was lovely with kind staff on entrance and the rooms were Cosy and comforting. The tv only works on certain channels and the internet and data connection is very on and off with working but it’s a relaxing change and a comfy little environment, the breakfast was very fully and tasted amazing with a good coffee to kick start the day as well as the staff in the Longford in being very welcoming. I would recommend this hotel for it clean and presentable rooms and the cost for the room for two adults for one night was £84 which for the experience and expectation was ok and good value for money. You couldn't hear the road or other rooms from Ours and the room came with a nice fan and a couple options for mirrors and lighting. And for the location off the hotel in Gloucestershire it’s a nice change of scenery from a busy city Centre.
+Toilet in restaurant out of order property tired and run down
Lotsstill2see
September 2025
“One of the worst Premier inn hotels we've stayed at”
+So the room we were in was clean and the bed very comfy. However it was a very small room. Not a big problem as we weren't in the room most of the day as out visitng local tourist sites. Car park is big and free which a positive. However having stayed in many premier inns because we like the brand this hotel felt a let down. The hotel needs a big refurbishment. Bar attached closed early, tills were down on one night which created a stressful short staff team. There was no other local bar to go to. One night the guy behind the bar just turned off the music and vanished! Beth was the duty manager and could not do enough to help all customers. She was the best thing about this hotel. Shame the premier inn CEO and powers that be don't seem to recognise the need for added support and investment in this hotel.
Jes103
Couple · August 2025
“Avoid!!!”
+Came here, as my son had bought a house nearby but hadn’t any furniture Arrived at hotel around 8.30pm having checked in online. Given our key, not told of room number or any information Room was clean, but small Went to pub attached to Premier Inn Young barman was charismatic and friendly, although a little distracted by a young female friend 😉 However we were informed bar was closing at 9pm, on a Saturday night!!!! Next day breakfast was appalling Continental offering was stale, muffins were rock hard Cooked offering no better No plates, had to ask, Bacon like leather No eggs cooked Just horrible! Absolutely not value for money Only good thing about this hotel was the young lad working on the bar, that closed by 9pm on a Saturday night!! AVOID!
Quest56860611001
Couple · August 2025
“Great hotel and nice restaurant close to Gloucester Quays”
+Brilliantly situated close to Gloucester Quays and Gloucester itself. Excellent welcome on arrival by friendly receptionist and room was well sized with everything you expect from a Premier. There is a restaurant next where we had a great evening meal and breakfast! Very quiet for the bank holiday but the food and service was great. Our room faced the busy main road but was very quiet and we had free car parking. There’s no lift at this hotel so if you need accessibility ensure you book a ground floor room. All rooms have bath with shower over which are quite high, there’s no walk in showers but there are two accessible rooms which we didn’t see but was nice to know. Would stay again.