Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
“Elgin”
+Very professional and helpful staff, rooms were clean and comfortable. Very good value for money. Good location and acceptability.
alistairm930
Business trip · November 2025
“Poor elgin”
+Poor. Mis sold.meal.deal. no restraunt in evening. Has been like this for months but they still sell meal deals. Limited help if you do not k ow Elgin in the dark. Takeaway phone number but no menus. No assistance with delivery costs. No where to eat except bedroom as they may have no staff for bar. Cant get a drink as bar was shut 1 night no staff.
“Great short stay.”
+Great short stay. Staff were great and hotel demonstrated the high quality I've come to expect at all Premier Inns. Without question, we would stay again.
garryalonzo
Family · October 2025
“Octoberfest”
+Premier inn web site advertised that this hotel had restaurant and bar facilities. What they didn't say was that the restaurant and bar was closed on Friday, Saturday and Sunday after 11.00 am. There is no other restaurants and bars within walking distance, if I had know this I would not have booked. My sisters room stunk of cigarette smoke. We come up for 3 nights every October, I am sourcing different accommodation for next visit. On the plus side the staff were very good.
S6194XHkevinp
Business trip · October 2025
“Worst premier inn ever......”
+This is possibly the worst premier inn I have used. Arrived Sunday evening to be told that I would have to pay for the room for two nights, despite this being booked by my company on the company credit card. I was then told that the restaurant was closed despite paying for the meal deal and provided with a slip of paper with local takeaways on it. Came down for breakfast at 10 .20 after working for most of the night, to find it locked. I spoke with reception who said I will look into it. I then spoke with their head office to be told 'sorry' there's not a lot else I can do. This evening went to restaurant for dinner before working, waited ten minutes to be seated in a virtually empty to be asked 'have I booked' I informed them that no opportunity was given to book, I was then informed that there was no availability till 20.00. At this point they decided to squeeze me in, ordered the vegan burger which was most definitely not as described in the menu so bad I took a photo. I complained they then offered to remake it with the items described on the menu. By this time I was running short of time so had to leave. Exceptionally poor service in the hotel. Total lack of restaurant. Head o
lorrainesI3731RN
September 2025
“Small break”
+Hotel was fine, shower area not that clean, room was fine. Food every day at breakfast was cold. Staff were pleasant and friendly. I myself wouldn’t go back nothing to do in the hotel either bar was closed for refurbishment but never seen anything going on also no dinners on in the evening not convenient either so had to go elsewhere
andylH7180DI
September 2025
“Disabled people beware”
+I phoned prior to booking this hotel, and told the gentleman that I was a double amputee, with the loss of my right arm from the shoulder and right leg below the knee, and that i needed a room close to reception, and a room that was suitable for my disability, I got a room half way down the hallway with no disability access
NckCutter67
Family · August 2025
“Great stay. Recommend to others”
+Great place. Very reasonably sized rooms. Very spacious. Spotless condition. Bathroom was very clean and new (recently refurbished it looks like). Handy location to get to other places. Staff were very helpful, welcoming and accommodating. Reception has a cool fancy touch screen vending machine - never seen a cool one like it. Recommend to everyone.
“Check restaurant before paying”
+On site restaurant closed, bedroom dated and was ment to be premier plus damaged items everywhere, room temp above 28 constantly, no food available on site isolated location so have to travel after a long drive not ideal, less than 24 hours notice on advising restaurant closed, uncomfortable nights sleeps due to having to have windows open main road constant traffic and having curtains open to allow air ment noise all evening, and light , bathroom fixtures hanging off wall seal of shower moody and damaged seems like the room could do with an overhaul meant to be premier plus , would of rather stayed in Travelodge down road which has a fully functional restaurant
NKay84
Family · August 2025
“Premier inn Elgin”
+We stayed here for one night whilst exploring Scotland. The room temperature was fine. Not enough sockets near the beds. Beds comfy, brilliant location. We didn’t stay for breakfast. Our room was so far away from reception but thankfully in ground floor. We visited loch Spynie, Brodie castle and Cawdor castle whilst in the area