Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 22 reviews.
Helen
Family · January 2026
+Spotless room, Great Stay, Excellent Customer service. Attention to detail. will stay there again and highly recommend this place.
ScotonAlderney
Group of friends · November 2025
“A perfect nights rest”
+As with many Premier Inn hotels this one was exactly up to standard. Previous reviews said it was tired but despite the building of the new hotel block we were not interrupted. The hotel absolutely fine. The bedroom was comfortable without anything wrong within it. A typical Premier Inn night with a comfortable bed nice slept well. The breakfast in the restaurant booked in as the continental it was absolutely up with everything else. Helpful, cheerful staff and we could not fault it in anyway..
“Love nights stay”
+Premier Inn delivers exactly what you expect: clean, reliable, and efficient stays. Every location feels consistent, the beds are genuinely excellent, and you can always count on a comfortable night’s sleep. Polegate is no exception to this.
“A good stop over”
+We stayed for one night and were very happy with the room and the restaurant. Enjoyed the breakfast very much. The meal deal is good value too
constantinec988
Couple · October 2025
“Polegate Premier Inn Eastbourne”
+Polegate Premier Inn Eastbourne. The staff were friendly and helpful in a somewhat unusual situation. As there is a massive building upgrade going on now and when we stayed. No proper food restaurant, nor bar facilities. The minimal efforts made did not really fill the gap for the loss of service to the hotel residents during our stay, so other external venues were frequented by my wife and I. Our checkout was straight forward. Pack cases check room for personal items and drop electronic key at the reception desk. Other than this excitement our stay was pretty average as usual for Premier Inn. Bit lack-lustre and ordinary satisfactory bed, heating and quiet.
fionapA7733HK
Family · October 2025
“Pitch black car park”
+Stayed 3 nights (Thurs to Sat). Bed was comfortable. Bathroom was better than some other premier inn we have stayed before. Some bleach spray here and there would have removed some of the moulds or just better bathroom ventilation fan? Had a ground floor room facing building work opposite but absolutely no sound to disturb sleep from the building work. BUT....room was an average 24 degree C which was slightly too warm at times. Opening the window helped as it was below 10 degree C outside. We would have kept it open if we were not on the ground floor and if the room was not facing the main entrance! But with window closed, heard nothing from outside. Overall, a good enough stay for what we paid for. The only thing that was not acceptable is the lack of lighting in the car park. Pitch black area. I felt unsafe getting out of the car. Premier inn should really should have fix that as a matter of urgency for their customers' safety.
hilayh
Family · October 2025
“Clean, comfy and yes, we'd stay there again.”
+Two adults and two children (grandparents and granddaughters) stayed two nights in a family room. The beds were clean, comfortable and warm and the purple nightlight option proved very useful for one of our little ones. One adult used the restaurant one evening and reported a very limited menu. Whilst we didn't need to use the bath/shower, I would rather see showers with adjustable height for shower heads, particularly for children, and this head was a fixed one. The huge plus for us was Barry on reception! He was fantastic - couldn't have been more welcoming and helpful to all of us, especially the kids. The guy deserves a massive thank you and recognition from management. The real test is would we stay there again - yes, we definitely would!
“Would stay again.”
+Good location,atmosphere and reception. Tired rooms and hallways but clean. Quiet location even though lots of building work going on around. Lacks restaurant and bar facilities daytime and late evening.
M6004IMsarahd
September 2025
“Clean, comfortable room”
+I had a clean, comfortable room. This Premier Inn is across the road from a petrol station with a small Asda & also a Macdonalds. I can't comment on the restaurant as I didn't eat there. There is building work going on at present, but it didn't spoil my stay & it was still easy to park. I wish people staying would think about others, and close all doors quietly!
“A surprisingly pleasant stay”
+We were pre-warned of a boiler issue affecting some rooms, and the staff on the phone were sympathetic and offered us a refund, a rebooking at another hotel, or a complimentary breakfast if we continued to stay there. We took the latter offer. On arrival, the staff were extremely friendly and helpful. We had already been moved to a room where the boiler problem would not be an issue. When we arrived in the room, we were pleasantly surprised to find complimentary wine and snacks as a thank you for our understanding. I have only dropped the rating down to 4 because, like so many other sites there is no provision for electric vehicle charging.