Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 25 reviews.
Silvana
Family · December 2025
+I was not happy with this property at all. The hotel is very run down and in need of significant repairs. There was mold in the bathroom, and housekeeping was not done unless you specifically requested it. Even basic items like clean towels and toilet paper had to be asked for. The only positive aspect of my stay was the front desk staff,they were super friendly and accommodating. Overall, I was very disappointed that Expedia even lists this property on their site, as it does not meet acceptable standards.
+staff were very welcoming and helpful. only concern was that there is a wet spot in the carpet close to the bathroom door. there might be water under bathroom flooring. i was out during the day but noticed i woke up during the night 3 times feeling “stuffed up” and i expect there will be mould found under both carpet and flooring. i experience difficulties with mould so i am confident with my prediction of mould being present. i will not book a stay there again
“Nov stay”
+Very tired hotel now. Rooms in need of a make over. Cleaning needs to be improved Heating in bedroom was broken but they did send a heater up to the room.
“Poor evacuation”
+Generally it is fine, but poor handling of the fire alarm that made the customers waited under cold weather (outdoor) for 45 mins without doing anything (no announcement about what happened).
robynhG7165PH
October 2025
“Broken lights”
+Bedroom lights wouldn't turn off without removing the key card. This meant you couldn't see if you needed the toilet in the night. No attempt was made to fix this during our stay and no effort to move us to another room.
“Ideal”
+Very nice and clean accommodation. Comfortable bed Friendly staff Good parking Easy check in and check out Only flaw was the heating, I followed instructions and set the temperature to 20 degrees but woke up in the middle of the night and it was at 28 so had to open windows resulting is a waste of energy
Departure275213
Couple · September 2025
“A horrible time at Premier Inn Dunfermline”
+Very disappointed with our visit to this hotel. One week before we left we had an email Informing us there would be building work at this hotel. There would be limited parking, noise from 8am and there could be scaffolding. They did say there would be complimentary breakfast. We were not happy to recieve this as we would never have booked the hotel knowing this. The email gave us an email address and phone number to contact Dunfermline. We emailed immediately asking if due to the circumstances if we cancelled the booking would they refund our money. We got no reply. As we didn’t want to lose the money we went to Dunfermline and it wasn’t good. There were only towels for one in the room. We only had 1 pillow each and a dirty duvet was stuffed under the bed. The breakfast next morning was gone by 7.45 ( the receptionist got us 1 banana). There was no breakfast on the second day, what we got then was a power cut. It is very difficult to wash and get dressed in the dark. All in all a horrible experience. The saving grace for this place is the lovely girl on reception who really did her best in the circumstances.
krisart4145
September 2025
“Stayed here many times but now…”
+Run down tired room, wifi none existent, mould in toilet, hole in curtain, sink plug and a towel missing, it’s a great location for Edinburgh but not worth the money anymore. Only thing that’s not changed is the staff, lovely friendly people
X4701ICmariar
Family · September 2025
“Bad don't go there”
+Shockingly bad, service was bad, waitress didn't really have any idea of what food was available. Made our order after being told a third of the menu wasn't available, so altered order only for her to come back about 10 minutes later to say we haven't got that. Surely she should have already known so ordered something else was surprised they actually had it. Drinks were almost nothing existent unless wanted alcohol, didn't really have any non alcoholic drinks as I don't drink. Service was shocking, staff were poorly advised and customer service was almost nonexistent. Won't be staying there again.
edwinap392
Solo · September 2025
“Thank you for two separate night with you. Both nights were of the highest standard. Clean and comfy.”
+Staff were kind, attentive and thoughtful, especially Chelsey on the front desk. Huge, comfy bed. Clean warm room, ensuite was clean and well appointed. Lovely hot shower. Restaurant was excellent with kind staff and hot, tasty meals. Breakfast was hot with a wide choice of food to help yourself to. Evening meal was hot, tasty with lots of choice. Very impressed.