Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 23 reviews.
+Room below par. Felt grubby, didn’t smell nice throughout the hotel including reception which gave poor first experience.
“Good Value”
+Our room was comfortable and clean.The overall exerience was good at a reasonable cost. Beds are comfortable and meals good
“If you have limited mobility, avoid, avoid, avoid.”
+I’ve stayed in many Premier Inns and this has been the worst. Upon arrival 40minutes early I was told I’d have to pay £15 for early arrival, if I’d been an hour or so early I wouldn’t have minded but it was less than an hour! But after a long drive in the rain, I didn’t care I just wanted to be warm and dry, well, it was dry. After a 2 minute hike from reception, and yes it really was 2 minutes away, there is only one way in and out so if you have slight mobility issues, or are elderly be prepared for a very long walk. We eventually found our room only to be hit with air colder than what was outside. I put the heater on which sounded like it had a dying bird in it. To have the heater on overnight was impossible. The curtains had to stay closed because of the draft coming in from the windows, this darkened down the room which was already poorly lit. A very large room, one main light by the door, and a couple of small book reading type lights was all there was. On the Saturday evening we went to the restaurant which we had booked only to be faced with a notice warning of an hour and a half wait for food. We went up the road to McDonalds. Breakfast on the Sunday morning was ridiculous
Z3640QWdereks
November 2025
“Could have been better”
+Hotel was standard for Premier Inn, not really different from many others we've stayed in. We also pre-booked a meal deal (2course dinner and breakfast). Dinner at the adjoining Brewers Fayre restaurant was poor. There was clearly an issue with staffing numbers. No-one on the desk to greet you so just found our own table. The place was reasonably busy but not full. Ordering at the bar took about 10 minutes due to lack of staff who took food orders and got drinks at the same time. Was told that there would be a 1hr 15min wait for food as they were 'very busy', didn't actually think they were, plenty of empty tables. Food actually took about 35mins and was okay but not brilliant. Breakfast was standard Premier inn fayre. Overall, stayed at better Premier Inns.
LadyBird1928
Couple · November 2025
“Wonderful Staff”
+Wonderful staff, polite, friendly and helpful. Gentleman Friday evening and different gentleman on desk Saturday were lovely.
“Review from a wheelchair user”
+Beware there are no family rooms available at this hotel suitable for a wheelchair user so you’ll have to book 2 rooms. The bed in the accessible room is really low and I needed help getting back into my chair, not sure why anyone would want it so low. The hotel removed the raised feet so nothing can be done to lift it The toilet is close to the sink so you can’t use a shower chair. Positives….. staff are helpful and the room was clean. Food is good value but the restaurant is tired and long due a refit.
michaelah841
Business trip · October 2025
“Jordan - Simply the Best!”
+Big shout out to Jordan! As a woman travelling alone it’s always nice to frequent the same hotel. But to be welcomed with a friendly smile and someone who always goes the extra mile is unusual. So a big thank you to Jordan who always looks after me and takes the time to make sure I’m ok. Top marks!
montyburns2015
Business trip · October 2025
“Good hotel but no charging points and avoid breakfast”
+You know what you are getting with Premier Inn and this hotel does not disappoint. Rooms are large and clean and bathrooms are well equipped and in a good state of repair. The car park does not have electric charging points so this is an issue for anyone driving electric (there is a Morrisons opposite that does but you then need to go back out to move your car). Breakfast for anyone who is not a meat eater is lacking with no alternative products on offer and I would recommend going elsewhere as you can get a better selection for the same money here.
davidrY8420YS
October 2025
“Friendly and helpful staff”
+We found the location of the Chippenham Premier inn to be easy to find and next to a fast road. The helpful and friendly reception set a good atmosphere. Our room was clean and comfortable. The room was good value. The corridors and stairwells were clean and tidy. The noise level was much better than some Premier Inns. Overall we would recommend it and we will return.
“Never again”
+Uncleaned corridors, spillages on carpets, very stained, and strong smell of urine. Mattress' were really uncomfortable, and when checking in the guy at reception was quite rude and neglected to tell us we should have at least 2 key cards, because if one of you leaves the room you need to take a card to gey back in, but you also need a card in the holder in the room to have any lights! So you are sat in darkness until the other person comes back if you only have 1 card!