Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 21 reviews.
Pedro
Family · December 2025
+Cerca del centro. No tiene aparcamientos.
LaRomanaLaromana
Couple · December 2025
“Excellent stay - first class”
+Excellent stay at this very convenient, for Caernarfon , Premier Inn. Very welcoming staff , especially Jen the manageress who goes above and beyond to be helpful, friendly and makes you feel a valued guest. A lovely touch was when we returned after a day out to find a lovely card and biscuits to enjoy from Jen . Never had this at any other hotel before ! The staff really do understand good customer service and I hope their management appreciate them ! Hotel lovely and warm, clean and quiet. A very short walk to the town & castle. The Table Table Harbour pub/restaurant , harbour & cinema are all outside the hotel. The Premer Inn has their own 4 blue badge car parking spaces ( you will be given a code for access) , these are at the side of the hotel , plus there are an additional 7 blue badge spaces for anyone to use at the front of the hotel. In addition, there are 2 very large chargeable car parks at the side and the rear of the hotel which had plenty of spaces . I think those are £7.70 for 24 hr parking but blue badge holders are free. The Table Table Harbour pub which is just outside the hotel serves a delicious breakfast and all meals we ate there were delicious . The lady on d
corrinalparry
Family · November 2025
“Reception staff were amazing and so friendly the room was massive and spotless the only downside was the taxi advice”
+We arrived and checked in no problem. The reception staff were so friendly and helpful, the room was massive and spotless the beds as always are amazing we had breakfast the following morning it was lovely everything was fresh and refilled quickly The only downer was we asked for a taxi recommendation and we were told “Aleds” taxi and given a card, we were attending a 50th party at Caernarfon FC so we booked the taxi for 11.50pm it turned up at 12.05 it wasn’t Aled it was “huws” and they wanted to charge us £30!!!!! For a mile down the road we offered £20 as they knew we couldn’t walk we had children with us and we couldn’t have got another taxi so basically we were ripped off so avoid aleds taxi and huws taxi cos they will rip you off
stephenmL2591MF
Business trip · November 2025
“Staff member Jenny goes the extra mile with service”
+Staff were pleasant and helpful, bar staff and breakfast staff were helpful and cheerful. The hotel and rooms were clean and comfortable. What stood out was when we arrived we had a parking issue because we were in a new and valuable vehicle but this problem was solved by Jenny. She was helpful and efficient and everything a professional in the hospitality industry should aspire to, so, thank you premier inn and, especially, thank you Jenny.
slynch1967
Business trip · November 2025
“Working away”
+Will had to find a room for the night and we had a works van and jenny the manger was.very helpful we have to come back in new year so will be booking again
karencY4910IG
November 2025
“Good stay over in a lovely town.”
+The hotel was in a great location for walking to the town and is by the harbour. Clean and tidy we had a large room and were greeted with a note from Sasha and Dolina which was a lovely touch. It's in the detail! We had the food deal on the first night which made sense as the breakfast was effectively free. One thing to point out......We arrived on a Sunday afternoon in November and nothing in town was open so we took advantage of the meal deal. If Top Table hadn't been there we might have gone without!
“Staff that make the hotel and they were just lovely.”
+Extremely pleasant staff made staying at this clean and comfortable hotel, ideal for touring North Wales, a pleasure.
sarahtH481KT
November 2025
“Another fantastic stay”
+This is our fifth or sixth stay at this premiere inn. Love the location, right on the harbour and minutes walk away from Caenarfon. The staff are always friendly and the rooms clean and comfortable. The only issue we had this time was the lift was not working, so had to lug our bags up and down the steps. Just glad we were on the first floor... Having said that we will definately return.
“Beyond Hospitality”
+I had a wonderful stay here whilst with friends on a walking trip. The experience was made memorable by all of the staff who were welcoming and friendly. A special mention must go to Jen on reception whose hospitality skills are some of the best I've seen for many years. Nothing too much trouble and a smile and positive demeanour just made my stay all the more pleasurable. A packet of biscuits in my room with a thank you note for just being polite and jolly to her and her team. Thank you again Jen and look forward to returning again sometime soon. Well done!!!
“Good clean hotel; very good staff”
+Good clean hotel. Room was comfortable and staff were very good and helpful. Less good stuff - shower was a bit weak. The lift was broken - for us inconvenient but could cause accessibility issues. They didn't know when it was going to be prepared. Worst thing was parking - we had to use a pay car park across the road. It was near enough but why can't Premier Inn make some arrangement with the car park management to offer discounted rates or even free parking? It's not a luxury these days.