Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
Happiness34731089164
Business trip · December 2025
“Very helpful”
+Booked in an extra night with the app but got the dates incorrect but Amanda was fantastic and managed to swap things around and got everything in order for me.
hannahrV2167DZ
Couple · November 2025
“Perfect stay- thank you!”
+Stayed here the night of our wedding as it wqs convenient and most of our guests were also staying. We arrived back to our room with a hand written card and wine from the manager Carolyn. The room was also decorated with petals which was lovely. The room was clean and tidy and great value for money which made it even better. Every staff member we came across was helpful and lovely. We was made a fuss of in the morning but everyone which made our stay even better and our guests. Lots or tea and coffee in the room was a bonus!
granddadJimandme
Solo · November 2025
“Helpful and friendly staff and clean and comfortable rooms what's not to love.”
+I often stay here when visiting family nearby the staff are always friendly and helpful and my last stay was no different. Clean and comfortable room and lovely staff I will be visiting again soon with my partner, we wouldn't stay any where else.
902zulqarnains
Business trip · November 2025
“Not recommended”
+Non existent customer services, busy receptionist not paying attention to arriving guests and handing key card without any explanation about facilities and timings. Meal was too expensive for the offered quality. Breakfast doesn't worth extra payment for continental label. Rusty bathroom stands with permanent dirt marks within tub.I wouldn't recommend anyone to stay for 95per night with below average facilities.
C7171WJchristopherf
October 2025
“2025 Really !!”
+Not being allowed to check in only 6 minutes early is poor. Wifi was shocking for 2025. A powerful shower sprays water everywhere - have a glass panel instead of a curtain, and then no mould would grow as it was.
R4584JEgarys
Group of friends · September 2025
“Late check in”
+Max on the desk was a joy to deal with, staff shortages led to rooms not being ready at check in time . He was helpful and willing to enjoy a bit of banter . Good job Max
wendysW8621BS
Family · September 2025
“Amanda. T went above and beyond. Such a wonderful kind lady. Even offered a good book whilst waiting, all for a donation to belo”
+Amanda T so wonderful and friendly. Went above and beyond, so grateful. Even got a good book for a donation to wonderful charity
849channam
Couple · September 2025
“Helpful and kind receptionist”
+A very kind receptionist named Amanda made us a coffee and looked after us. This really kind and nice gesture really good a long way. Thank you so much
allanrH1714VZ
September 2025
“Good stay at Premier Inn A120 hotel Braintree.”
+A good hotel on the main A120. It was clean and welcoming. The meals were also good. The parking facilities are also good and there is a petrol station adjacent.
alexisjej
Couple · August 2025
“Check in was unnecessarily stressful”
+We were booked to stay in this hotel as a big group spread out over a few rooms. We were all arriving at different times, me and my husband arrived at 2:15pm, we were told our room was ready but we would have to pay £15 to check in 45 minutes early, so we decided to go and wait in the pub/restaurant next door as we felt that was a lot of money for the sake of 45 minutes. Then other members of our group arrived at 2:56pm and they were told that they would have to wait 4 minutes to check in even though their rooms were ready. At 3:10pm me and my husband walked over to check in and the queue to check in was going out of the door, the whole process seemed very slow as the queue was barely moving, there was only one lady checking everyone in. I understand that these early check in rules are probably the same with all Premier Inns, but considering how busy this hotel was and that there was only one person on reception, the poor lady seemed rushed off her feet, whereas if we could have checked in gradually it would have helped her out massively and it would have made the process so much quicker for the guests. The hotel itself was fine, it wasn't anything special but the room was spacious