Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 21 reviews.
Jodie
Family · January 2026
+Clean convenient
“Worst premier inn i have stayed in.”
+Beds were so uncomfortable not the new mattresses that are used to in premier inn. Had no sleep. Bar was not open when we checked in so nowhere to get a coffee. Ended up trying to sleep on sofa bed. Complained at reception and was told to contact customer relations. Which i done and had no response. Breakfast was poor quality cold and sat under heat lamps so dried out.
UnhappyChappy3
Business trip · November 2025
“Massively under staffed new restaurant”
+I stay at this hotel often for work, due to it’s convenient location. I have had a few small issues on occasions staying here but nothing which would make me choose another hotel in a less convenient location. On this occasion, this was the first time I had been since the restaurant works had been completed and although it looked a lot more modern, most of the basics are lacking in service. When I checked in at reception, every time I stay they ask if I want to have dinner in the restaurant next door, on every occasion the meal deal has been offered or just automatically applied. On this occasion when I said I would have dinner in the restaurant, I was surprised to find that the meal deal was not applied on my room and led to completely unnecessary additional costs which I could not challenge. They also have removed the meal deal from the menu so you wouldn’t know it was available unless the receptionist says - which she made no effort to do and I wrongly assumed it would be applied as usual. This clearly has now changed and premier inn want to push people to spend more in their refurbed restaurant. The staff in the restaurant were completely overwhelmed and over worked. I had to w
jc795
Solo · November 2025
“Great stay in a typical Premier Inn!”
+I stayed here to work in the area and it ticked all the boxes. Room was clean, warm, quiet and there was plenty of free parking. I had dinner in the restaurant and Caroline was excellent! She was so friendly, considering she was doing everything by herself!
NiniZha
Group of friends · November 2025
“Great experience 👍”
+We had a lovely dinner at the Premier Inn (central). Food was freshly made and delicious 😋, lovely atmosphere with relaxing music. Our host, Jessica, was friendly and helpful. Our compliments to chief Dimitr for the delicious food.
ebonyv21
Family · October 2025
“Caroline is 5*”
+We booked the premier inn as a stopover between days out at legoland and it’s the perfect location. We were very tired on arrival and reception staff were lovely and friendly and we decided to book in the restaurant for a meal. And what a great decision it was. We were greeted by Caroline who was so friendly and welcoming from the get go. She was great with our children and very helpful and welcoming and I felt genuinely interested in talking to us. As the course of our evening went on the restaurant became extremely busy and Caroline took it in her stride. She was amazing and faultless at the same time as being friendly and attentive. As someone who has worked in the hospitality for over 20 years it was really nice to see someone who clearly cares about their guests and enjoys the interaction with humans which seems to have been lost in the hospitality industry. Caroline was the best server I have had in years and is a credit to the company. Our food was also lovely and served within a decent timescale given on how quickly the restaurant got busy. All the staff I have met so far in my stay have also been wonderful and accommodating and friendly. A great place to stay!
iwonasJ2729UN
Business trip · October 2025
“Simply wow!”
+I had been staying at this hotel for last 3 months, each stay being at least 3 nights. This hotel ticks all that is important: location, cleanliness, comfortable bed, amazing food in their restaurant, and last but not least, an amazing staff! I believe that during my multiple stays I met almost everyone working here, and all of them were just outstanding! Nothing was ever too much to ask for, and they would go above and beyond to make sure I was comfortable and looked after. Premier Inn in Bracknell became my home away from home thanks to people that make this place an exceptional one! Special thanks to the chef, I will definitely miss your seabass 😉
C3573CLjosephd
Business trip · October 2025
“Do not eat here”
+By far the worst mixed grill I have ever had!!! The waitress was excellent poor lady had to deal with the atrocious food being served 4 people sent food back my food was just shocking didn’t send it back because I felt sorry for the waitress
dawnjc1973
Couple · October 2025
“Fantastic Stay, wonderful staff.”
+Stayed at this fab hotel while going to Ascot Races. What a little gem, great location,great new restaurant “ The Social” and just brilliant staff. Big shout out to the lovely Caroline who really is an asset, she was so helpful and so knowledgeable she really did help us out with directions and transport and just a brilliant member of staff. Will definitely stay at this hotel again when we go to the races. Thank you all for a fab stay.
J9541FVmichaelh
Family · October 2025
“Hotel Great, Staff Superb and well located”
+We arrived as a party of six to visit Legoland over the weekend The reception was staffed by a really friendly guy, who was quick and efficient, taking the tim to make sure we had everything we needed and booked our meal plan We settled into the room which was plenty big enough and if the same standard you expect at Premier Inn, it had all that we needed and was spotless and in good order We didn’t fancy heading out as we had had a long journey and although not always brilliant for dinner, the restaurants are very convenient This premier inn restaurant definitely bucks the trend. We were greeted by Caroline, who from the start made a great impression, she attentive but not overbearing. Our order was taken quickly and efficiently. The menu was quite good We didn’t have to wait long and the food arrived and much to my surprise and delight, the food was really very good, all well cooked but what stood out was the attention to detail, the extra touches that showed someone with talent had prepared the meal, not just thrown it together like at many pub type venues Caroline was exceptional, probably the best and most attentive table service we have had in a very long time. I said to Carol