Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 110 reviews.
James
United States · Couple · May 2026
“Not the best value & definitely not a 5-star hotel.”
+Very close to the beach, nice pool, nice covered area for lounging, helpful staff, nice cocktails.
−We had to upgrade to get a quiet room, there was no shampoo & the room was not cleaned during our stay. The bed was also sunken in the center.
Brona
Ireland · Solo · April 2026
“A let down”
+The location on the beach front is beautiful
−Our room was at the back of the hotel beside the staff kitchen, we were woken each morning at 7am by staff shouting outside our room. We made a complaint and there was no action taken. The bathroom is connected to the main road partially walled by a fly net so the noise from the main road is constant. To top it off it off there is construction next door which is also constant. Do not stay here if you value a restful night sleep. The aircon is right above the bed and fluctuates between too cold and too warm. The hotel has potential but falls short. The staff also appear disinterested and clueless.
Helen
United Kingdom · Solo · April 2026
“An awful experience”
+Seafront location could have been good, but wasn't due to poor furnishings as, lack of cleanliness and ongoing construction of a new deck front. The room was next to the kitchen in the back with no view and right next to the adjacent very busy and very noisy road.
−There was no prior notification of the hotel's own construction work nor that there was a large construction site right next door with constant hammering and power tools. Despite being promised a room move twice both times came to nothing. The person running the place was hopeless. We'd booked for a week but it was so bad we left after 3 days and sacrificed the cost - it was that bad. There are many other places to stay close by that are much better than this place. Our experience was awful.
Tanja Kingston
Switzerland · Family · April 2026
“Disappointing, Over Priced Hotel in Good Location”
+Location right by the beach is perfect, the cleaners cleaned the room ver well. The room and the bathroom were good. The pool was small, but nice and cool.
−The hotel is massively overpriced and it is maximum a two star posada. The external areas of the hotel are not well maintained. The covers on the beach chairs are not changed for days and people from outside the hotel are lying there without towels. There is no restaurant, they get the food in from somewhere else. None of the staff speak even one word of English and some of them do not seem very motivated. One day they were rebuilding and we could not use the area outside our room. Please see picture attached. The owner was no prepared to talk to us about this. No one told us beforehand and we still paid full price. We let the posada know in advance that it was our sons birthday on the day of arrival and they said they would mark the occasion, they did nothing and our son was very disappointed. When you get out of the pool you skin itches badly and we are not sure how clean it is. In twenty five years of travelling around the world, this is the worst value hotel we have ever stayed in and this is an honest review. This hotel relies on the location and the pool, which in no way justifies the inflated price.
Allison
Australia · Couple · March 2026
+Right on the beach. Terrific pool. Huge bed & good pillows. Good air-conditioning. Lovely staff. We relaxed by the beach all day.
−Very noisy room. Literally on the road side. The room has its wall against the footpath/road. Its only one main road thru town and the room shakes from all the traffic. The photo attached shows you glass tiles, thats the bathroom and beside it a bamboo door, thats the bedroom wall. Very expensive considering there's no safe, tv, kettle, shampoo. Only cold water in the basins. No sheet change and we had to ask for the towels to be changed because they hung them back up for us to use again. This was the most money we spent on a hotel in Mexico out of 6 hotels. We booked this hotel because it had carparking. Luckily Alberto let us park in the driveway after 3 different staff said we couldn't. I assume the parking used to be next door but now there is construction site. This said, I would stay at this hotel again.
andreas
Germany · Couple · March 2026
“Nice location with friendly people, but overpriced.”
+Just next to the outstanding beach. Check in was very easy. We booked the superior room directly to the beach. Room and bathroom pretty large and well designed. Air-conditioning works good. Beach is huge with few people. Some services available like whale watching. No music on the beach.
−Menu for breakfast and lunch and dinner quite limited. After a power disruption, the Internet in our room was completely down. We stayed another three days, but nobody cared. The owner realized that it does not work, but did not offer any help. Strange. But when it came to payment he became very interested in every detail.
Bas
Netherlands · Couple · March 2026
“Nice beach hotel but rooms needs work”
+Location is great, beach is amazing, staff is great. 15 min walk from mazunte but plenty of stuff around and the best beach / swimmable water right in front. Really nice these inflatable beds for chilling.
−The bed was really bad. It was like laying in big holes. Also airco should not point at the bed. It was either to hot or too cold. In the morning, it was noisy from 7-8ish. Did not sleep good. For this price i expected better. Owner should take action, staff was doing all they can.
Jessy Rosellón
Mexico · Solo · May 2026
+Es un lugar excelente, el personal increíble, la ubicación fantástica, las instalaciones y habitación perfecta, aunque no llevamos a nuestra mascota nos agrada que sea pet friendly, todo muy limpio, las vistas perfectas y la alberca super rica, súper recomendable!!
−Me gustaría que el servicio de bar y alberca fuera hasta más tarde como en otros lugares ya que íbamos de festejo y todo cerro a las 7-8 ... Y por otro lado creo que sería bueno revisar el aire acondicionado porque hace demasiado ruido
HERNANDEZ ABASOLO
Mexico · Solo · May 2026
“Magnífico lugar”
+Me encantó la alberca me encanta la vibra la atención magnífica y las personas son muy lindas y calidas
−Nada
Valeria
Mexico · Group of friends · April 2026
+El hotel da a la playa, los cuartos son amplios y tienen aire acondicionado. Está cerca de muchos restaurantes caminando. Mazunte y Zipolite queda a 5 min.
−Creo que el precio por lo que se ofrece es mucho y por como está montado el hotel.