Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 137 reviews.
Farrukh
Ireland · Group of friends · September 2026
“Scammers kindly never deal with them directly”
+I originally booked my stay through Booking.com. After I checked out, I received a message asking me to contact them directly by text for future stays. I was told by Dee and Mary from customer service that they could arrange future bookings through Booking.com. I contacted them as instructed and made the payment, but my stay was later cancelled. I was promised a refund, but I never received it. When I asked for proof of the refund or a transaction reference, they blocked me instead of providing any evidence. Very disappointing and unacceptable experience. I would strongly advise guests to make all bookings and payments directly through Booking.com.
−They scammed me I booked hotel next time they canceled stay and never refund me they said payment is refunded when I asked proof they blocked me
Stuart
United Kingdom · Family · August 2026
“Bed buns coins back itching it looks clean till got into bed”
Diego
United States · Solo · August 2026
“Wonderful place!!”
+The place is incredible!! You’re literally right across from Anfield, and I got some amazing photos of the stadium. The staff helped us with everything, and even though the area is currently being renovated, it’s already looking great! We truly felt like part of the neighborhood. What a place! Up the Reds! 🔴⚽️ YNWA!
−All good!!
Leon
United Kingdom · Family · August 2026
“Good communication but the bedbugs ruined it. I am still waiting on compensation.”
+The staff were good at communicating.
−The room had bedbugs and we have yet to receive compensation.
DALE
United Kingdom · Solo · July 2026
+Clean and tidy
−Nothing
Simon
United Kingdom · Solo · July 2026
+Nothing
−The place was disgusting , i wouldn't let an animal sleep there . Nothing at all like the pics on booking.com my wife felt unsafe there so we had to make a decision and that was to book another hotel at a cost of £300 which i might add was the same price as this we almost missed the start of the gig we went to see because of this. Its clear that booking.com do absolutely no checks on the properties that they advertise. When I challenged for a refund I have been told I wouldnt get one as I didnt contact the property to give them chance to sort out . What should I do in this situation we only just made the show that we traveled from Nottingham to see besides what were they going to do rebuild the place absolute joke. This is not the end of this and booking.com and the property should expect to hear from my solicitor as im furious, also I will note that o will never use booking.com again which is sad to say but never mind . I strongly advise against anyone using this property.
pziqute
United Kingdom · Solo · July 2026
“ABSOLUTE SCAM! No mattress, unsafe microscopic room, and a manipulative host.”
+Absolutely nothing. The only positive experience was leaving this place immediately and getting a full refund through Booking.com's customer service.
−This place is an absolute scam. Upon arrival, we were shocked to find that the "bed" had NO MATTRESS. It was two hard wooden box bases pushed together with some pillows and a thin blanket thrown on top. It was completely uninhabitable and physically impossible to sleep on. Even if the bed had been normal, the room itself was microscopic with barely enough space to stand. To make matters worse, it was a massive safety hazard: an electrical power socket was literally falling out of the wall. However, the most disgusting part was the host's deceitful and fraudulent behavior. After I reported the unlivable conditions to Booking.com, the host deliberately ignored the official support chat. Instead, they called my personal phone number and tried to trick me into pressing the "Cancel" button on my end. Because my booking was "non-refundable," if I had pressed it, the host would have legally pocketed 100% of my money as a cancellation fee! When I refused to fall for their trap, they made up a ridiculous lie about the mattress being out for a "deep clean" and offered a late check-out. Thankfully, I didn't fall for their manipulation, left the property immediately, and Booking.com forced a f
CiaraSL
United Kingdom · Group of friends · July 2026
“Did not end up staying”
−It was extremely hot, smaller than expected and very uncomfortable. On top of that, the hallway light didn't work, so we could not even bear to stay in the end and I have requested a refund. I've been waiting for almost 1 week now.
Casey
United Kingdom · Group of friends · July 2026
“Uncomfortable and unclean stay”
+Only thing I liked was destination, very convenient for purpose of travel.
−The rooms were not clean, wires were sticking out of wall. There was what looked to be masking tape around the window. We also had bugs crawling in our beds. The photos on the listing are also a false advertisement because our room looked nothing like it it does in images
Suzanne
United Kingdom · Couple · June 2026
“Discusting worst place I’ve stayed”
+Location
−Parking, Cleaning, Decour, other residents arguing at 1am