Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 185 reviews.
MICHELLE
United Kingdom · Family · September 2026
“Great location. Beautiful apartment”
+Beautiful, large 3 bedroom apartment. The property has everything you need for a comfortable stay.
Varian
Gibraltar · Family · August 2026
“Great luxury break with family definitely coming back.”
+Custom omelettes, themed restaurants, beautiful greenery and luxurious feel. I also liked that the rooms were cleaned daily. Cleaners were flexible if you were in the room and they came back later. Washing machine and dishwasher in the room was a plus. Pools and sunbeds did not feel overcrowded.
−No sign off on return of equipment e.g pool cues and table tennis. This was told to reception as there was a doubt whether the return had been recorded. Tips were not included in half board this would have not been a problem on drinks but after most of meals had been prepaid if felt strange paying a tip (%) for a cost that had been made a few months before. Would rather pre-pay tips like in cruises.
Mahvan
United Kingdom · Family · August 2026
“A stunning and peaceful resort, but better suited to large groups than families with young children.”
+The resort was absolutely beautiful and looked like a painting. It was incredibly peaceful and relaxing, with lovely surroundings. I think it would be especially enjoyable for a large group or a big multigenerational family.
−Despite its beauty, the resort was not particularly suitable for families with young children. There were very few activities and no special evening entertainment or family fun. Breakfast was served in two different locations, but Lemon Square was not enjoyable at all because there were so many wasps and flies. Breakfast was also a long walk from our accommodation, and the shuttle service was too infrequent. Many of the staff struggled to communicate in English, which sometimes made things difficult. The restaurants were of a very high standard, but surprisingly, they were even more expensive than comparable restaurants in London.
Nolan
United Kingdom · Solo · August 2026
−Pool service was dreadful around the hotel pool. Not enough staff.
Caroline
Brazil · Family · August 2026
+Absolutely amazing!
−Piti restaurant not great, but service was very nice and friendly.
Ruslana
Germany · Family · August 2026
“Beautiful hotel with a Huge territory with The worst staff and Service ever”
+Very Huge and good cared territory,nice location,beautiful nature,an amazing hotel ,comfortable Suite Room-Big,spacy and you have everything you need,Big balcóny. Amazing restaurants on a territory of hotel,you can dine amazing and very Tasty directly there. Top lessons and instructors of Golf,padel,Tennis,football-we enjoyed all of them and this possibility to train and do sports is amazing there!
−For The beginning we arrived and our sink was broken,all the waterfall was on a floor -we couldnt even wash our hands after a tryp and i called 3 times!!!!! And still nobody came! We went outside to walk,just already disappointed and passed by Reception to explain an issue and still nobody knew nothing-NOT EVEN CLOSE TO A STANDARTS OF THIS HOTEL. The worst is a personal everywhere,everyone only try to for e a fake smyle only for a tip,nobody cares about you,arrogant and very rude,owful the worst experience in our life on this price and level of hotel. Very slow Service-i had to wait even for a sparkling wataer at the bar,Bills to sign until 30 min long and repeating several times. Also they took our napking and throw it from a bath-nobody could help. Althought Everybody talks english-70% they don’t understand you! I have wanted after 5 calls an Iron -after 1 week wasn’t there,nobody cares,i had to walk in a cloths without ironing. Owful Reception Service-no welcome,no smile not helping you -talking bed in front of you(we undrstand perfectly portugués).THE WORST SEEVOCE AND STAFF IN MY LIFE! Fights between a workers making a clients waiting -in a hard,tówel stand-is uneccaptable in
Yan
United Kingdom · Family · August 2026
“Good facility but poor service”
+The facility is very good. We stayed in apartment at the Pine Cliff Gardens which has good size, very clean. The house keeping was really good.
−It is a big resort and cars can be driven in the resprt. So Always feel quite stressful to avoid the cars especially when walking with children in the resort. The hotel management and service was very poor. It was extremely difficult to make reservations for activities and restaurants in one go before and after arrival. The hotel reception and conceige cannot make all the bookings. Everything has to be booked with seperate emails or with different teams. There were a few occasions that I asked the hotel reception to cancel a restaurant or change the padal court time or ask activities times. Their answers are always they cannot do it. I had been told to ask conceige a few times but they are not working at night time and have to wait until the next morning! The spa was poor and was a rip off. The facial I booked finished 10 mins earlier and they always try to convince you to go for another option which is different to what we orginally booked but more expensive.
Vera
Portugal · Couple · August 2026
+Amenities
Nuria
Spain · Family · August 2026
“Estancia agradable”
+Apartamento de 1 dormitorio. Muy completo y correcto. Perfecta terraza con salida al jardín y directo a la piscina. Las zonas verdes son preciosas. El paseo y bajada a la playa son espectaculares.
−La piscina con excesivo ruido de niños. La piscina que tiene un bar dentro… muy sucia y descuidada. Hay coches por todas partes. Se hecha de menos una zona de parking oculto para no convivir con ellos.
Nicolas
France · Family · August 2026
“Pas digne d un 5 étoiles”
−Le service médiocre, les infrastructures vieillissantes, le rapport qualité prix