Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 66 reviews.
“Kötü bir otel deneyimi”
+Çok konforsuz bir otel. Odada ne bir su ısıtıcı ne bir mini buzdolabı ne bir bardak su hiçbir şey yoktu. Duş ve tuvaletler inanılmaz derece kötü ve küçüktü, duş perdesi naylon bir örtüydü, tuvalet o kadar sıkışık arada kalmıştı ki oturmak imkansızdı. Eski ve çok gürültülüydü, klima vardı fakat çok gürültülü çalışıyordu. Kısaca otelin Merkeze yakınlığı dışında hiçbir olumlu tarafı yoktu.
Alejandra
Family · July 2025
+We chose it for convenience and location and it delivered that way. But it is a 2 star hotel so we were mindful of that… we opened the balcony door and a cockroach went in our room… while chasing it to kill it we moved the beds/ and notice how stained the mattress was and the wood panels on the box ( base) were broke in some areas making the mattress sink a bit. The furniture is very dated and cheap but the linens were very clean as was the room.
Garry
Group of friends · June 2025
+Convenient but cleanliness an issue
Carlos Giovanny
Family · June 2025
+Very easy to get around Florence walking or using public transportation. The front desk person was so nice and he help us with our bags and took that extra mile for us to feel at home very nice experience
+Todo bien solo nos desconcertó tener que hacer check in en otro hotel y caminar con las maletas a donde nos quedaríamos
+Perfect location, perfect host, perfect stay.
B9039LFmohammeda
Family · April 2025
“DO NOT STAY HERE - A Scam Disguised as a Hotel”
+DO NOT STAY HERE - A Scam Disguised as a Hotel To Picolo “Management”: Here’s the review you goaded me into writing after humiliating me in front of my family. You mocked us and dared us to speak up,so here it is. I write this not with malice, but with full clarity and purpose: to warn others to avoid this disgraceful, predatory operation you call a hotel. This was hands-down one of the worst travel experiences I’ve ever had. This isn’t just a bad hotel,it’s a calculated trap, designed to bait budget-conscious travelers and then bleed them dry while offering the bare minimum (if that). Where to begin? Heating and AC are completely broken. You’ll either be sweating like you’re in a sauna or shivering yourself sick,like my father, who caught a cold from the freezing conditions. Hot water? A lie. There’s a pathetic sign claiming it takes 5-10 minutes to heat up. Spoiler: it doesn’t. Ever. WiFi is useless. Constantly dropping and reconnecting,if you’re lucky enough to connect at all. Beds are rock-hard. The rooms are outdated, neglected, and falling apart. Daily cleaning? Another lie. Not once during our stay was the room cleaned, despite being promised otherwise. You’ll be lucky if yo
+Everyone there was super friendly and helpful. I would stay again definitely
jayverg
United Kingdom · Family · December 2023
“Nice location and friendly service. Needs loads of improvements.”
+Very simple hotel, with a lot to be improved. The location is great, very central and a few blocks away from the main train station, and also the important sights in Florence. Staff is friendly and helpful, always smiling. The room is not very isolated, the air conditioning does not work, and the heating is switched off. There's no one at the reception during the night. Shower over head does not have enough pressure and does not work. You'll have to use the detachable shower, but gladly you can hang it. TV is very small. No fridge in rooms. Pillows are very small. Reception and rooms are on the 1st floor, so one flight of stairs is necessary to be climbed. Flushing only works again after maybe 10/15 mins.
H1048MQjackieb
Family · July 2022
“Quadruple room”
+Horrible hotel. Filthy entrance. Bare stone staircase followed by another wooden one. Dingy reception upstairs. City tax added €5 pp per night although this was supposed to be already included in booking but had to pay it again. Beds were camp beds, not like picture. Walls damp and air-conditioning was leaking with towels soaking up water. Only positive was good shower and location. Hotel itself Horrible and way too expensive for what it was. Anything would be better. Do not stay here.