Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 36 reviews.
Donna
United States · Group of friends · November 2026
“Wonderful Sorento Stay !!”
+Pros. Perfect location. Right in Piazza Tasso. Lots of Hustle and Bustle. Restaurants and Shops, all within steps of our Apartment Apartment fit 4 ladies very comfortably Very safe. Locked door to even get in the building. Fresh towels delivered daily. Can get loud late evening, with a young bar crowd, but that didn't bother us. Transportation was easy to access right in the piazza areaW ... we would have liked mire than 1 set of keys for the 4 of us, as we split up at times It would have been helpful to get some instruction at the onset ad to the use of the washer and dryer.. we weren't sure why our clothes were not drying.
−There was really nothing that we didn't like
Kerrie
Australia · Solo · October 2026
“Renter Beware”
+In the historic centre and close to all the amenities. Lift to the second floor. Housekeeping every day - but not always necessary. Comms with the agent was generally swift.
−The door to the apartment didn't seal - noise from the stairwell could be heard clearly in the room. The apartment was to the back of the building in very close proximity to 2 bars. Friday and Saturday nights loud music plays until early hours e.g. 3:30 am. There's a void directly outside the door to which a kitchen window below open on to. You hear all the noise from there too. At times, impossible to sleep. Operates like a hotel room but no Do-Not-Disturb sign offered. PowerPoint next to the bed I wasn't sure about using. Breakfast was included when I booked but disputed once I arrived. The agent attempted to somewhat correct this but I felt awkward about the ambiguous arrangement sent to me via WhatsApp. I wouldn't stay here again.
Bernard
United States · Group of friends · October 2026
“excellent location, elevator, which was essential for one elderly member of our party”
+n/a
−need some comfortable chairs to relax
Lesley
Ireland · Couple · October 2026
“It was very comfortable and central”
+Very central
−No complaints
Willian
Canada · Solo · September 2025
+Great access to everything! Walking distance to all the nice places. Not noisy. Very clean.
Anna
United States · Couple · May 2025
“Exceptional”
Webster
Canada · Couple · May 2025
“Very good”
Maureen
United States · Couple · April 2025
“LOCATION.........but absolutely nothing else!”
+Disappointing! It's all about LOCATION,nothing else.....it is located right in the piazza. .
−We could NOT find the place! It is in a nondescrip building with no sign or address; after walking around for 30 minutes and coming back to the exact spot, still we could find no entrance. Finally the property manager, said we should "meet him on the street".......we are two older women and "meeting someone on the street" seemed both sketchy and creepy to us. So, yes, we met this stranger on the sidewalk........he did not even attempt to assist us up the couple of steps with our bags. Next, he literally "stuffed" both of us and our bags in a phone booth sized elevator. Make no mistake, this is a ROOM in a residential/business building. The room was clean and comfortable enough. The prop manager then gave us these small, handwritten "coupons" for breakfast at a local bar. It never occurred to us that we'd have to walk a mile for our morning coffee!!! We get to said bar and they treat us like we're crazy.......say they don't know anything about giving us breakfast; it was EMBARASSING AND HUMILIATING.........we were treated like beggars! I contacted the property manager and, upon our return to the room, another man (the owner I think) opened his door and apologized; he told us to go t
Laura
Ireland · Group of friends · April 2025
“I wasn’t at all impressed with this property.”
+Location
−It was like an Air B&B - did not match description on website - on arrival in the hallway there was an open door with rubbish bursting out - There was to be a double & a sofa bed , no bed linen supplied for sofa bed - The so called balcony houses air conditioning unit - and view was filthy looking building. Sewerage smell very strong from bathroom. Room was not cleaned for the 4 days we stayed or bins changed. We had to request fresh towels & loo roll . Location was great-
Lev
United States · Couple · March 2025
“Bad”
+Nothing to like. The Suite was not available and I was reallocated to a different mini-hotel Palazzo Tasso nearby. I was not told about the switch until my arrival, despite a few WhatsApp exchanges with the host. Need to mention a wonderful hostess Viviana at the Palazzo. She was warm, accommodating, and a genuinely nice person.
−Smaller room than originally booked. No breakfast.