Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 56 reviews.
Monica
Laos · Group of friends · April 2026
+The room was clean and quiet. The bathroom had recently been renovated with great warm water and sufficient pressure. Cold water and tea or coffee was provided in the communal area. There had been a mix-up with room assignments but the manager was very apologetic and able to resolve the problem efficiently. We were also able to leave our belongings in the guesthouse after check-out and use bathroom facilities upon picking things up.
Grace
United Kingdom · Couple · March 2026
+The room was clean and in good condition, with both a fan and AC available. It stayed fairly cool so we mostly used the fan, which was nice. The bathroom was also clean and well maintained. Free filtered water available at reception too. Very good location, perfect walking distance from the main town. However, the room is very small for two people and there’s almost nowhere to put your belongings, which makes it feel cluttered quickly. The bed was quite hard and the pillows weren’t very comfortable. There was also no hand soap in the bathroom. We also found the receptionist fairly unhelpful. When we tried to pay for the room we were told twice to come back later without explanation. When we finally paid, she had no change and said she’d call us when she did, but never did. At checkout she still didn’t have change. Based on her original receipt we had basically paid the correct amount, but she added 1k kip at checkout, making it look like we were short. It felt a bit strange and made us feel like we were an inconvenience for not having the exact amount, even though she knew from the start we were paying cash and never had change. The hotel also advertises an airport transfer, but th
Stuart
United Kingdom · Solo · March 2026
“Good location and good rooms but...”
+Good location.
−The address in Booking isn't the one where it is, though the location is good. I'm not sure why. Paid at guest house which under their conversation made it a few pounds more expensive. Staff continually on the phone at all hours, loudly outside the room. Lack of interest in customers needs.
Roohollah Zamani
Sweden · Solo · March 2026
+I didn't like anything about villa Phonethavy. The owner is very unpolit and rude.
−When I reached Loung Prabang , using GPS, it showed the address to another place and I couldn't find it after about an hour of wandering here and there. And I was getting tired because about two hours had passed. Finally, I talked to a tricycle and he charged me about 15 dollars and brought me to the hotel. I talked to the hotel attendant and I passed by. And the next morning, I talked to the hotel owner and said, look, your hotel is here but Google Maps shows a different place. He very rudely said it's not my problem and complained to Booking.com. And I told him that even after two hours of wandering, I gave the tricycle 15 dollars, but he didn't accept it and made a fuss. And finally, he even wanted to charge me extra money. He was a very rude and impolite man. I want Booking.com to pay me. Also, I was wandering around the street for two hours with my luggage.
Stuart
United Kingdom · Solo · February 2026
“Well kept and clean guest house close to everything”
+Excellent, quiet and good clean place. Staff and owner are very friendly and nice. Nothing is too much for them. It's quiet (I had a back room) and there is a lovely small courtyard to chill out in. For the money exceptional
−Nothing. It really met my expectations.
Joana
Portugal · Couple · February 2026
“Too expensive for what it is”
+Location - very central
−Too noisy, before 7am every day there was lots of noise even from the owners - no respect to clients. Pillow was super high and not comfortable- bed sheets had several stains
Dvir
Israel · Couple · November 2026
+אנא הבחור בקבלה היה מקסים והחדרים עצמם נקיים, המלון קרוב להכל. לא צריך יותר מזה
Mike
Germany · Solo · May 2026
“Jedes Zimmer hat eine unterschiedliche Matratze”
+Das Personal war sehr nett. - Die Lage ist ruhig. - Nur wenige Minuten zu Fuß bis zum Nachtmarkt.
−Die Unterkunft ist schon etwas in die Jahre gekommen, was mich nicht gestört hat. - Die Matratzen in den Zimmern sind alle unterschiedlich. - Als ich mir die Zimmer angeschaut hatte und mich dann für eines der Zimmer (aufgrund der super bequemen Matratze) entschieden hatte, war das Zimmer am nächsten Tag belegt. Ich konnte dann am übernächsten Tag zur bequemen Matratze wechseln. - Also am besten gleich bei der Buchung vor Ort sagen, was man wann haben möchte und dann sollte das auch passen.
Rene
Austria · Solo · March 2026
+falsche adresse, nicht erreichbare telefonnummer
Cédric
France · Solo · February 2026
+Parfait