Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 23 reviews.
sascha
Australia · Couple · February 2026
“Outstanding hospitality, perfect slope access, and a truly memorable Hakuba experience.”
+Petit Hotel Enchante was absolutely exceptional. The hosts went above and beyond to make our stay seamless and enjoyable. When we were checking out, they kindly drove us to the station we needed to get to and helped us figure out the transport details, which made our departure completely stress free. Throughout our stay they were incredibly helpful with bus times, directions and wonderful recommendations for local restaurants and places to explore. Every time we crossed paths they were genuinely excited to chat and connect, which made the experience feel warm and personal. The location was perfect, with a shuttle right outside the hotel that took us directly to the slopes, making ski days effortless. Our room was surprisingly spacious and extremely comfortable, the perfect place to relax after long days in the snow. Everything was spotless and thoughtfully prepared. The included breakfast was absolutely incredible, beautifully presented and delicious each morning. It truly felt like we were being looked after in every detail.
−There was genuinely nothing we did not like. It was a fantastic stay from beginning to end.
Rachel
United Kingdom · Couple · January 2026
“Wonderful stay”
+Friendly and kind owners, very welcoming and helpful. Comfortable beds, lovely Onsen, heated boot room, amazing breakfasts - different dishes served daily, all beautifully presented and delicious. We had dinner one night as a special treat and it was spectacular. The location was great for the free ski shuttle buses, with direct access to 4 ski areas. Also in walking distance of Echoland for ski rental, bars and restaurants. We appreciated being dropped off at the bus station at the end of our stay, and our luggage transfer was sorted out too. We would highly recommend staying at this excellent, traditional, family run hotel.
−Everything was wonderful. Just note that the nearest convenience store and also the bus and train stations are 20 mins walk away.
Ryan
Australia · Group of friends · March 2025
“Exceptional”
+had a fantastic, comfortable stay here and one of my most memorable stays. everyone was incredibly accomodating and the hotel was super cozy. our three-person room was very spacious and the breakfast was excellent! thank you for a wonderful time.
Letara
Australia · Group of friends · March 2025
“Would stay here again.”
+The staff were incredible and looked after us very well.
Elena
Australia · Business trip · February 2025
“One of the best stays we've had”
+We LOVED everything about our stay! The hosts are truly amazing and went above and beyond for us - they even took me to the clinic themselves when I told them I hit my arm really bad on the slopes (I was about to order an Uber). We really felt like home. The breakfasts vary every day and we got to try delicious homemade Japanese cuisine - amazing and for a great price. The room was spacious for Japanese standards - we didn't feel any discomfort and found room for all our stuff. The location is great too, 2 min walk to bus shuttles to Goryu and Happo, 5 min walk to a good pub and around 10 min walk to all the restaurants and cafes. We will definitely come back! Thank you, Inga & Svetlana
Drew
Australia · Couple · February 2025
“Felt like home!”
+The host of the hotel was exceptional! Great stay will be returning
Joseph
Australia · Business trip · January 2025
“Wow, what a Gem!”
+This was the best place we have stayed in Hakuba. It is a fairly small family run hotel, which was great as it made us feel like our group were the only ones there. This family was so welcoming, lovely and extremely hard working. They went out of their way to help us and make sure we had everything we needed. On top of this they are incredible cooks. The food is Japanese/French, we had a delicious cooked breakfast every morning that was different every day. They also do dinner which is a must. The rooms are fairly spacious, were very clean and tidy. The location is great, 10 min stroll to the heart of Echoland and a leisurely 30 min walk to the heart of Happo One. It is located right across the road from Windy Car Rental which was also very convenient. There is also a two bus stops no more than a minute walk away if required. We were a large group and had all been to Hakuba before all staying in different locations and we all agreed that this was the best place we had stayed and would always go back. This place really made our whole trip extra special.
Sarah
Australia · Couple · January 2025
“Absolutely amazing! 10/10”
+Our stay here was amazing!! The owners are very lovely and super accommodating during our stay. The hotel provides breakfast, dinner, laundry services and ski gear storage which made it a convenient stay for us. The rooms were very clean and tidy and large enough for our 3 suitcases to remain open (which we hadn’t encountered since staying Japan). We ate breakfast 4 times with a different menu every morning from onigiri to French toast, the food was delicious! There is a very lovely older lady who serves tea and coffee with breakfast, who managed to put a smile on our faces every morning. The location is perfect! It’s a 2min walk to snow shuttle pick up spots to the ski resorts. It’s also located near Sanfermos, Garlic, the cherry pub, food trucks and 7/11 just around the corner. We couldn’t rate this place more highly, if you’re looking to stay in Hakuba don’t pass up this place.
Angelica Oikawa
Group of friends · January 2025
+A cozy economic inn not distant away from the Hakuba Ski Resorts. Transportation available. Although there were only a few staff member working in the hotel, they appeared to be so nice and dedicated that the experience of service didn’t seem degraded.
“Peefect accommodation!”
+I highly recommend this stay given the amazing service, excellent hosts and very cozy venue. I also recommend adding breakfast as it is outstanding.