Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Sree
United Kingdom · Couple · October 2026
“Subject: Formal Complaint Regarding a Disastrous Stay Booking Experience and Outstanding Refund I booked Pentre Cottage”
+Subject: Formal Complaint Regarding a Disastrous Stay Booking Experience and Outstanding Refund I booked Pentre Cottage for a one-night stay on 8 October through Booking.com. Unfortunately, the experience was extremely disappointing and caused us considerable stress and inconvenience. After completing the payment, I tried to contact the property several times, but the phone was unreachable. I also sent messages but received no response. Feeling increasingly anxious, we followed the map and directions provided on Booking.com to reach the destination. However, the location shown on the map was incorrect, and we were unable to find the cottage. We approached a nearby fish and chip shop to ask for directions. The staff informed us that people frequently arrived there looking for the same property, often feeling stressed and frightened, only to leave without finding it. They also confirmed that there was no such cottage at the location indicated. My wife and I were extremely upset and distressed. We were left stranded, unable to contact the property, and unsure where to go or what to do next. We tried calling the property numerous times, but the phone remained unreachable. As a result o
−Subject: Formal Complaint Regarding a Disastrous Stay Booking Experience and Outstanding Refund I booked Pentre Cottage for a one-night stay on 8 October through Booking.com. Unfortunately, the experience was extremely disappointing and caused us considerable stress and inconvenience. After completing the payment, I tried to contact the property several times, but the phone was unreachable. I also sent messages but received no response. Feeling increasingly anxious, we followed the map and directions provided on Booking.com to reach the destination. However, the location shown on the map was incorrect, and we were unable to find the cottage. We approached a nearby fish and chip shop to ask for directions. The staff informed us that people frequently arrived there looking for the same property, often feeling stressed and frightened, only to leave without finding it. They also confirmed that there was no such cottage at the location indicated. My wife and I were extremely upset and distressed. We were left stranded, unable to contact the property, and unsure where to go or what to do next. We tried calling the property numerous times, but the phone remained unreachable. As a result o
Simon
United Kingdom · Solo · October 2026
+The location is great. Dark skies and surrounded by hills. Instructions for arriving were very clear meaning we could get to the room quickly. The toilet and shower although small were very functional with plenty of warm water.
−There are some issues which need addressing. The table in my room is collapsing but managed to work with the half which would stand. The whole house needs a thorough clean from top to bottom. There's a lot of very rough edges. The radiators within the room weren't active with no sign of controls. The room also featured an electric heater which tripped the sockets taking out the kitchen areas (credit to the team to get someone out to reset the trip.) but it ended up being a cold sleep in the bed. An extra blanket was sourced from the wardrobe but was covered in stains.
Tallulah D
United Kingdom · Group of friends · October 2026
+The location was beautiful and lovely to walk around in. Towels and bedsheets were clean and comfortable. Amenities such as a fridge, kettle, and microwave were very useful. This place was great value for the price and location and we would definitely come back again.
−The bathroom was a good size for the room; however, there was mildew on the bathroom ceiling, probably due to poor ventilation. This caused a damp smell to hover in the room when we first arrived. The corridor to the room was filled with insects but wasn't much of a problem.
Charlotte
United Arab Emirates · Couple · October 2026
“Lovely location, but unfortunate no towels were provided”
+The location was excellent and the instructions were clear from the host on how to arrive
−No towels were provided. I messaged the host when we arrived at the property but my message didn’t go through so I messaged the alternative contact number asking about towels. The message went through but no response received even until now. I also messaged the host on check out to mention it but No response either. I assume the missing towels was just human error as I saw on the photos and in the amenities list they were mentioned
dan
United Kingdom · Solo · September 2026
“Decided not to stay”
+Location
−Place an absolute mess and smelt awful we didn't stay went to stay in the pub down the road and got a refund.
Wayne
United Kingdom · Solo · September 2026
+The location is fantastic, lovely host and some good pub's nearby.
−Ther was no negatives at all.
Julia
United Kingdom · Family · September 2026
“Issues with lack water, this was well communicated at the time and was asked if we wanted to stay another night which di”
+View and location was perfect for the trip
−Location and view
Chakravarthy
United Kingdom · Family · September 2026
“Overpriced for Nothing - very uncomfortable stay - bathroom worst - tiny room.”
+unfortunately nothing about property, but it is close to henrhyd waterfall trail.
−First issue was about the address of the property: it is noted that, the full address is incorrect on booking.com, however; the postcode is correct. whereas, after my contact with the property contact, they have sent sent a different address in whatapp but the postcode is same. this has happened after I went to the wrong address and atleast 7miles away from the actual property. second issue was, the property contact was not the actual contact, they have given another number to contact to reach the property, this has made me even frustrating to make multiple calls to different numbers late at the night. third issue was, the bathroom door had existing issue of locking by itself when someone enters inside and unable to unlock from the inside and outside. we went with our child who stuck inside the bathroom. then this was reported to the so called second property contact, who arrived with two fork and knives in hand to tackle and open the bathroom door, until then my child was inside the bathroom. we were scared and stressed due to this situation. and they were unable to fix the issue, we were told to not to lock the bathroom and not to close the bathroom fully. we were forced to not t
Viktorija
United Kingdom · Group of friends · August 2026
“I will definitely come back.”
+Location is amazing, host - very caring.
Carol
United Kingdom · Couple · August 2026
“We didn’t get to stay as the natural spring dried up so there was no water.”
−The fact I was only contacted 2 hours before check in that it was unavailable.