Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 47 reviews.
Nicholas
Australia · Couple · April 2025
“Charming pension with lovely hosts in a great location”
+We had a wonderful stay at this charming pension. The place is incredibly homely, with so many comforts including equipped kitchenette and front sitting room (with fireplace). The hosting family was very attentive, making sure we had everything we needed. Their hospitality truly made our experience special. Also a very convenient location for happo one, rhythm snowsports and some nice restaurants.
−Don't be caught out with showers (open 5pm-10pm daily).
Carl
Australia · Solo · March 2025
“Home away from home.”
+This place has warm and welcoming vibes. Ito san kindly picked me up from the train station and his lovely wife didn't hesitate to help me by calling up the courier service when I found out my snowboard had been delayed with the delivery and wasn't sure when it would arrive. I really appreciated it.
adam
Australia · Family · March 2025
“Great choice for accom close to the Happo One slopes. Hosts are helpful, friendly and caring.”
+The hosts Ito san and Ikouo san are lovely people and very helpful. Their daughter , Makikio san was very helpful when she was there for the first few days. They all went out of there way with a few little hiccups we had on our trip, and this was greatly appreciated. Ito san has lived there for 50+ years and knows a lot of the history of Hakuba and is a great conversationalist ( better with a translator on your phone) and we ahd many hours of stimulating conversation. Thank you. The Pension is what you would expect form a ski lodge. Rooms are sizable, the thermal bath is fantastic after a day on the slopes. The common area has a fire and big area to sit and chat or play games. There is a small kitchen area with microwave, kettle and toaster and fridge, so you can be a little self sufficient for food. We organised to have a pick up from the train station and to and from the ski rental shop prior to arriving. All of this was no problem for the hosts. The walk to Happo One ski lifts is about 500m ( reasonably flat), which means you don't necessarily have to rely on shuttle busses, unless you go to other ski fields. There are close places to eat, with "The Pub" only 50-100m walk. Conve
−Nothing
Sam
Australia · Group of friends · February 2025
“Great staff, great location”
+The staff were an amazing Japanese family!
Isabel
Australia · Couple · February 2025
“Cozy little room with all the essentials and we absolutely loved the little onsen. Slopes were a short walk away which w”
+The location was close proximity to the slopes, useful kitchenette, cute little onsen, good bed/floor heating
−Fair distance from Happo one bus terminal and Lawson’s - was unable to organise a lift to the accom
Feng Yuan
Singapore · Family · January 2025
“exactly what we needed, felt like home”
+Azumi was just what we needed- a small, cosy lodge run by an elderly couple with such hospitality we were sad to leave. The old-school pension was small but so well designed you have everything you need- from the cosy , sun-filled living room with a real fireplace (and a cuckoo clock), to bedrooms with hooks and shelves for storage, to the spacious and effective drying room, and the heated bathrooms. Our children - ages 5,4 and 2, treated the pension as their own home. Best of all was the hospitality of the elderly couple and their small team. They were genuinely helpful and friendly-and went out of their way to help, and the simple home-made breakfast ( with home made from real strawberries, pear and blueberries!) was a winner. The kids loved them and we miss them already. Prices are very reasonable and the place is extremely conveniently located- just a 2-3 minutes walk from Rhythm ski rental, and barely a 5-7min walk from Evergreen Ski school ( i timed myself walking at a leisurely pace in the snow and took 5 min). There are also a few restaurants across the road. After tons of corporate travel, coming to Starlight Azumi with my family reminded me how a small, quaint , home-run
Michael Hutchison
Australia · Solo · January 2025
“Great Japanese family vibe! Very well located right in the Nagano Olympic village.”
+I Loved Starlight Azumi but enjoyed the experience provided by the Japanese family who hosts and owns Starlight Azumi, a real sense of living in the snowy area of Hakuba, with family photos displayed throughout, you definitely get a feel of a genuinely cozy family run pension. I loved it and stayed for 10 nights with plans to return next year, Very reasonably priced and very central. You could very easily walk to Happo One.
−nothing really.
Samuel
Australia · Couple · January 2025
+Really nice staff
Feng Yuan
Singapore · Family · December 2024
“A gem of a place. We loved it, it was like home.”
+Azumi was just what we needed- a small, cosy lodge run by an elderly couple with such hospitality we were sad to leave. The old-school pension was small but so well designed you have everything you need- from the cosy , sun-filled living room with a real fireplace (and a cuckoo clock), to bedrooms with hooks and shelves for storage, to the spacious and effective drying room, and the heated bathrooms. Our children - ages 5,4 and 2, treated the pension as their own home. Best of all was the hospitality of the elderly couple and their small team. They were genuinely helpful and friendly-and went out of their way to help, and the simple home-made breakfast ( with home made from real strawberries, pear and blueberries!) was a winner. The kids loved them and we miss them already. Prices are very reasonable and the place is extremely conveniently located- just a 2-3 minutes walk from Rhythm ski rental, and barely a 5-7min walk from Evergreen Ski school ( i timed myself walking at a leisurely pace in the snow and took 5 min). There are also a few restaurants across the road. After tons of corporate travel, coming to Starlight Azumi with my family reminded me how a small, quaint , home-run
Shawn
China · Solo · December 2024
“Best choice in Hakuba”
+Very warm-hearted staff and excellent service
−Can hear kids running outside when staying in the room