Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 17 reviews.
Neelam
Australia · Group of friends · February 2026
“Stay was splendid at the Pension Ciel and would definitely stay there again for the convenience. Great small cozy place,”
+Good location - Very close to Goryu Hakuba slopes and a shuttle bus to the Goryu slopes < 50m away from the front door. Hosts are very accomodating and lovely! No troubles at all. They even have luggage transport service as well (Takkyubin)! The hosts also provided a discount for rentals as well, the rentals were also very affordable and good quality. If you want to walk to Goryu, its only a 10minute uphill walk if you’re up to it 😅 Heating in the room was excellent!
JIAXIN
Macao SAR China · Group of friends · January 2026
“Amazing hosts, amazing food, great value for money!”
+The 4night stay here is very comfortable. The hosts are very nice and accommodating to our requests. Great value for group snowboarding trip! Their offer of discounted tickets for Hakuba Goryu & Hakuba 47 is good value for money too, saving us some cost ;) If you are looking to have a comfortable and peaceful dinner after whole day snowboarding or on the day you arrive, you should try their pre-booked dinner (needa book 1 day in advance). It is amazingly value for money and saving you lots of hassle for finding a place to eat. Highly recommended! Impressed to know that the hosts have been doing this lodging for 20 years, since 2005! Happy 20 anniversary, our amazing hosts!!!! 🥳🥳🥳
−It’d have been better if we can use the kitchen. But we understand that the hosts need the kitchen for preparing the meals.
KANG
China · Solo · January 2026
“very satisfied stay about the quality”
+The location of Pension Ciel is not far from Goryu escal plaza (about 10 min walk but with a gentle slope uphill). The free shuttle G2 to goryu is about 100m away, so it is very easy to get to the ski resort. It is also very easy to get to Sanosaka and Kashimayari, for which the shuttle R2 is not far away. But as to go to other ski resorts in the north, you have to go to the escal plaza first and switch to paid shuttle V2, that is not convenient. The pension is operated by a couple, and the hostress Satoko is very very friendly, and I had a very comfortable stay during 3 days, and her husband drove me to the bus station the last day. We can feel every detail in the room of the carefullness she wants to give to her customers. As to the price, I didn't realize that my booking doesn't include breakfast, so a little pity that I don't want to pay another 1500 yen for the breakfast lol. And the whole building is made of wood with beautiful blue color!
−Almost nothing to be picky with……
Jiun
Taiwan · Solo · May 2025
“Very good”
William
Hong Kong SAR China · Group of friends · April 2025
“Superb”
+great owner, good service, slightly too far from ski resorts
Shegun
Japan · Business trip · March 2025
“It was a wonderful stay”
+It was a wonderful experience staying in Pension Ciel . A very nice family. I highly recommend it . I hope to stay with them again next year
David
Australia · Couple · February 2025
“We very much enjoyed our stay at Pension Ciel.”
+Very lovely family run, beautiful meals and very helpful.
−Nothing
Saatchan
Australia · Group of friends · February 2025
“Superb”
Amanda
Australia · Family · February 2025
“Wonderful stay”
+Family owned and run. Lovely people, very helpful will definitely stay again.
Lenae
Australia · Family · January 2025
“The most amazing, friendly lodge! Highly recommend.”
+The owners, Takashi & Satoko are the most amazing hosts. They made our stay so comfortable and enjoyable. Their lodge has everything you need, the breakfasts and dinners are lovely and very convenient. They take such good care of their lodge and work very hard to make your trip enjoyable. We have two small children, and the stay was easy. Takashi would even help get the kids ready with their ski boots of a morning. There is a drying room for skis and gloves, a heater in the bedroom, so we were always toasty. They even replaced our towels daily, which was a lovely surprise. The lodge is Close to Escal Goryu ski resort. A shuttle comes just near the lodge, and takes you to the Resort. Thank you Takashi and Satoko for having us. We had the best time. Hot tip - Central Snow hire were worth using as they collect you from train, take you to fit your ski gear and then drop you to accommodation with all ski gear.
−Nil