Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 76 reviews.
Angela
United States · Couple · August 2026
+Beautiful view of the mountains from the room. Close walk to the grocery store and a bit further of a walk to stuff in town. We really enjoyed our stay at Passage Lodge and would stay again.
Stephany
Australia · Couple · March 2026
“Beautiful lodge in Hakuba, great for first time snowboarding!”
+Beautiful view of the mountains. The apartment is styled in a clean minimalist style, which fits the scenery beautifully. It was lovely being walking distance from the supermarket. My husband and I bought groceries and made food most nights. Only a 10 minute drive to Happo One and 47, 15 mins to Goryu. All the furniture is new and the place is clean. The beds are firm and comfortable, the staff were happy to accommodate our request for a futon for my husband. The staff were very attentive to all my requests, specially when there had been a mix up with guest PIN codes and rooms. I also recommend hiring gear with Jade/Hayami Express partnership, our gear was already present at our accomodation when we arrived and we didn’t need to waste any time the next day getting it from a store. The boards and gear were high quality for rentals. They even came to me to swap my board out after the snowboarding instructor told me my bindings were too large. The property is also 500m from the shuttle drop off point (7-Eleven).
−It’s a bit too far to walk to restaurants, especially with snow gear, so renting a car would make things much easier. We ended up spending quite a bit on Ubers, and walking in snowboard boots to the shuttle was tough. There’s a shared “kitchen” in the lounge, but it’s not actually usable (no gas connected and a sign saying not to use it), which felt a bit odd. Luckily, each unit has its own kitchen, so it wasn’t a big issue. The shared drying room worked well overall, but on our last night, some of our gear got mixed up and two pairs of boots were taken by other guests by mistake. It might help if storage areas were labeled by unit to avoid confusion.
Lyon
Australia · Couple · March 2026
“Love this place”
+Toilet separate to shower. Tv had Netflix Had all necessary kitchen utilities. Washing and drying machine Amazing view Good heaters/Aircon
−15-20 minute walk to trains/busses Door lock would sometimes malfunction and lock you inside house. Had to try again while wiggling door.
Anika
Australia · Group of friends · March 2026
“Lovely stay. We would be back again.”
+Close to ski fields, supermarket and Echoland. Very new building and interior. Beautiful view to the mountain range. We also enjoyed the common room to catch up with our family and the dry room for our ski gear.
Minette
Hong Kong SAR China · Family · February 2026
“The accomodation is stunning, clean and makes the most of the view.”
+The location is perfect with an amazing view of the mountains, however renting your own car would be advised if you are not willing to walk to the public transport bus stations.
Chiharu
Japan · Couple · October 2026
+洗濯機もあり、洗剤もあった。 玄関にスペースがあり、濡れたものを室内に入れずに済んだ。
−玄関のナンバーキーがちゃんと押せてるか分かりづらい。 玄関のドアが開きづらかった、
Lena
Germany · Couple · October 2026
“Eine schöne, neue, moderne Unterkunft”
+Eine schöne neue Unterkunft mit einem tollen großen Fenster, aus dem man vom Bett aus einen Blick auf die Berge hat. Der separate Gemeinschaftsraum ist cool, auch wenn er, während wir dort waren, von niemanden genutzt wurde. Es ist super, dass man eine Waschmaschine hat. Waschmittel ist auch vorhanden.
−Die Türverriegelung mit Code, ohne Schlüssel, ist zwar an sich praktisch, hat aber auch öfter gehakt und man musste den Code mehrmals eingeben, bis sich die Tür öffnen lies. Am schlimmsten war es beim Gemeinschaftsraum. Hier hat es stark gehakt.
Chika
Japan · Solo · August 2026
“景色がよい部屋”
+景色
−他の部屋の音が聞こえる、洗面台がない、キッチン用品が少ない、バスも極小
Vichitpornkul
Thailand · Couple · June 2026
+ชอบทุกอย่าง ห้องพักแบ่งสัดส่วนได้ดีมาก มีครัวเล็กๆให้ทำอาหารเองได้ เตียงนอน ผ้าห่ม หมอน สะอาดดีมาก
−ห้องพักไม่เก็บเสียง แค่ข้างห้องคุยกันเสียงก็สะท้อนเข้ามาในหัองเราได้
Sirakan
Thailand · Group of friends · April 2026
“ถ้าไป Hakuba อีกครั้ง จะจองที่พักนี้แน่นอน”
+ชอบมากคะ ที่พักดีมาก สะอาดใหม่ วิวสวยคะ
−วิวดี ครัวสะดวก ห้องน้ำใหญ่ มีเครื่องซักอบผ้า