Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 50 reviews.
“Wonderful Stay, charming hosts.”
+Our hosts at Panella's Residence, Graziella and Giuseppewere are awesome. We had a wonderful time with them, talking about all sorts of things, they are very friendly and helpful. The residence has an interesting history, and has character. The location is very close to to the Duomo, and is easy to get to. The room was nice and big, and had air conditioning, which was nice after a hot day out. There are stairs to navigate, but that is a fact of life in many places in Europe. Breakfast was very good, with a good selection of foods presented by Graziella and Giuseppe. Loved our time here, no complaints, will stay here again when next in Florence.
“Fabulous Florence”
+Great location...great room...great hostess...great breakfast and Giuseppe makes the best cappuccino in Italy. We enjoyed our stay. Luvyall
“Great value if you can handle the stairs!”
+Panella's is an old convent not far from the SMN train station in Florence. Rooms are big. Breakfast is wonderful. Mrs. Panella is very kind and helpful. It's a historic building and by law they can't modernize it. We loved it but not everyone appreciates old character. Three small issues. A/C doesn't work well (this is an issue all over Europe). Cooled the room but not by as much as most Americans would like. It was about 78 F at best. WiFi dropped constantly---which is an issue also in these old buildings with thick stone walls, not sure much can be done about it. Lastly, the room was up about 40 ancient steep stairs. I have a bad knee and bad balance and this about did me in. I blame Rick Steves for not putting this in the guide! If you're fit, this is no issue...but if stairs are a problem, this might not be the place for you. Otherwise a charming, delicious, good value!
Verified traveler
June 2018
“Heritage building with good location”
+Great location - within easy walking distance to the various sights. Our room was very spacious with a lovely high ceiling although a little noisy. The towels and linen were on the tired side eg towels were torn and the hotel itself could have been cleaner. Breakfast was very simple.
+Great location. Owner goes out of way to help your stay be great!
+We loved staying at Panella’s. Graziella and her husband were so gracious. The building is totally gorgeous as was our room. It was spacious and comfortable. Breakfast was basic but good. Good coffee. Good croissants. We could walk everywhere but room was very quiet. Comfortable beds. Only minor problem was the Wi-fi which was not stable. Not a big issue for us. Grazie Graziella!
Verified traveler
May 2018
“Great location in Firenze.”
+We had a great stay once again as this was on our 2nd time at Panella’s residence. Great room, nice breakfast and great hosts. Located right behind the Duomo so walking distance to everything. Graziella is a lovely host and will recommend restaurants, help with tickets, taxi’s to the airport, etc. You’ll enjoy your Stay!
“Comfortable stay close to local attractions”
+Lovely spacious room and bathroom. Breakfast minimal but we had enough to start the day. Friendly owners. Easy walk to ponte vecchio and restaurants. Fairly close to the railway station if you don't mind the traffic and bumpy pavements to save you a very expensive taxi fare.
+Check-in at Panella's was excellent. Graziella was kind enough to detail on a map of Florence all the relevant places to see, as well as recommended good restaurants and even made reservations for us. Our overall stay was excellent. The place was clean and very convenient. And the breakfast provided by her husband was just right and in a quiet setting.
Verified traveler
May 2018
+Great location. Easy walk to everywhere. Quiet area. Would definitely stay again. The Panellas were wonderful hosts. Recommended excellent restaurants and helped with all our questions. Only negative side was that our room, which was quite nice and large, had a large bath and handheld shower which we did not like.