Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Elaine
United Kingdom · Couple · October 2026
“Excellent spot to experience the flavour of Genoa”
+Genoa is a city of palazzi, so it feels absolutely right to be staying in a palazzo pretty across the piazza from the Cathedral. From this position, it was easy to explore the medieval parts of the city, the old port and the UNESCO heritage sites around the Strada Nuove. The room was huge, and well equipped with a large table and very well-stocked fridge - small touches like complimentary fresh fruit and yoghurt. The decor is pared back and modern - a contrast with the original features of the building but it works. There isn't a reception as such, but the housekeeper was on hand to point the way to the lift etc, and the contact through WhatsApp was very responsive and helpful - great dinner recommendations and advice about taxis. We felt safe walking around at all times, though as in any city we were conscious of not standing out as tourists and flashing our phones around.
Sue
United Kingdom · Couple · October 2026
“A perfect taste of living in Genoa for a week.”
+An enormous room in the Palazzo, loved the space, we actually felt we were living in Genoa for a week, self check-in with clear instructions, location excellent to explore the carrughi alleys and reach waterfront for boat trips to Portofino, etc.
Nilanga
United States · Solo · October 2026
“Not very good”
+Foyer and staircase were dimly lit, rather dark. That combined with no in person check-in could be rather unnerving. The room is big but rather bare
−In person check in, better lighting in the areas outside the room
Jerome
Mexico · Family · October 2026
+It was ok…. But the Google Map location is not the same as the instructions. We got lost. Wrote to the WhatsApp number and no one responded. Thank god we finally found it. Very automated process, they send you a ton of messages, with no support. Room was ok, decent.
Sarah
United Kingdom · Couple · September 2026
“Stylish stay in a palazzo in the heart of the old town.”
+The rooms are huge and stylish, with a cool white sofa and glass dining table. The location in a palazzo in the old town is very authentic, close to all the sights and bars and restaurants.
−Not a surprise as it's made clear from the description but there is no breakfast room and the light breakfast left in the fridge is pretty basic although fresh fruit was a nice gesture. There are lots of cafes with coffee and breakfast offers nearby. The old town is atmospheric but can feel a bit edgy, with a guy sleeping in the square in front of the palazzo.
Jacinta
Australia · Couple · September 2026
+Location
−Hot very hot. TV miles away from the bed
caton
Switzerland · Group of friends · October 2026
“Palazzo im Herzen der Altstadt von Genua.”
+Ein Palazzo direkt bei der Piazza San Lorenzo. MItten in der Altstadt. Geräumige und 4 Meter Hohe Zimmer mit Stukaturen in einem historischen Palazzo. Perfekt als Ausgangspunkt, um das historische Genua und die wichtigsten Sehenswürdigkeiten zu entdecken. Auch der alte Hafen liegt in Gehdistanz.
−Kein Hotellife, wird als eine Art Air B&B betrieben. Pragmatisch und unkompliziert.
Peter
Netherlands · Group of friends · October 2026
“Perfecte locatie en keurig schoon.”
+Locatie en zelf check-in
Solomiia
Ukraine · Group of friends · September 2026
“супер атмосферний, ідеально розміщений неподалік порту і набережної готель-палаццо.”
+Ідеально розташований готель -Палаццо 16 століття, перебування в якому переносить в атмосферу давньої Генуї. Готель розміщений за 3 хвилини від моря, від Porto Antico, від набережної. Все близенько. Також за 1 хвилину від готелю знаходиться вулиця з чудовими магазинами та кафе і пекарнями. розмір номера вражаюче просторий. Персонал фантастично швидко реагує на всі запити, все чудово.
−Єдине, що треба враховувати, що в готелі є лише вентилятори настелі і на тумбочках, тому в сильно жарку погоду треба обдумано обирати це помешкання.
Yuliya
Switzerland · Family · August 2026
“Gênes est encore belle”
+Au coeur de la vieille ville
−Les gens dormaient ds la rue , triste