Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 37 reviews.
+The property was being painted inside resulting in the room smelling like chemicals. The internet was terribly slow and kept disconnecting. The aircon is old and noisy. The floors were quite dirty. Rest of the room was perfect
+This property was well located but the rooms were not as clean as I would like, there is lots of dust and because they are renovating there was a paint smell. Breakfast area is quite poor and needs to be renovated , the food was great from the kitchen and the staff friendly
+Amazing experience !
SusannahP191
United Kingdom · Couple · March 2025
“Adequate”
+Good location near the Ganges. Hotel has seen better days, but it served us well. We had a basement room, which was nice and quiet. Dinner was less than satisfactory. Shame no alcohol was served as the hotel has an enviable rooftop restaurant.
PullarC
Group of friends · February 2025
“Hotel cancelled pre-paid booking with less than 24 hours notice.”
+I was part of a group travelling to Varanasi during the Kumbh Maya. Our tour operator had booked, confirmed and paid in advance for 10 rooms for two nights. Our booking was cancelled by the hotel by email the night before check-in with no satisfactory explanation given. We can only assume that, with the success of the Kumbh Maya, the hotel realised they could get significantly more per room. It doesn’t matter how great a hotel might be if you risk being left stranded with nowhere to stay. It shows an utter disregard for the welfare of their guests and no sensible traveller should be booking with them.
+Hotels in a good location. Food was excellent. Room had no window. Only one power point in the room. WiFi was variable and needed to be reactivated every time you went out.
NickS32
United Kingdom · Solo · November 2024
“Heritage experience very close to Assi Ghat.”
+This is a heritage hotel, very close to the Assi Ghat. Given the age of the building, do not expect a modern clone but engage with history and enjoy the unique character of the place. There is a roof-top restaurant to be enjoyed. I cannot fault the staff for their friendliness and willingness to help, with a particular mention for Ranjeet and Ankit, who always seemed to present!
Meander41211967797
Couple · November 2024
“An Unholy Hotel in a Holy city”
+Firstly, read the negative reviews before you book this expensive hotel. At check-out, I was told my Wisecard transaction was invalid and accepting this to be the truth, I then paid with my credit card. Consequently, there was a double-charge which I realised when I checked my bank statements several weeks later (the hotel did not alert me). There followed many months of bank-led investigation until the Hotel was forced to repay the overcharge. Room: nice, with a small balcony facing a crazy-loud-round-the-clock street. Furnishings nice enough, bathroom smelly Room service: slow++ Restaurant: verandah for dinner-good food but slow++ with a pushy waiter. We were offered free meals as some sort of recognition for being the first (?) tourists of the season (now feels like a scam to me). Breakfast: OK on the gloomy basement floor Decor: nice, some historical instruments, earthenware on display Location: reasonably close to the ghats, but so are other hotels Recommendation: go elsewhere.
sherazz
Family · November 2024
“Wonderful place, a home away from home”
+Absolutely amazing hotel which makes you feel like you're home away from home. Travelled with my family consisting elderly and kids and had encountered some issues, however, Mr Vivek helped us sort it out quickly and efficiently. The team made us feel cared for and were warm although in a foreign land and they quickly made alternate arrangements for us on last minute notice. Kudos to Mr Vivek and team for the wonderful experience. Rooms wise we got the Assam room and the Punjab room and although it didn't have windows, the rooms were cozy and quaint. Decent sized, clean rooms with a great restaurant on the rooftop. Would definitely recommend.
travellers8881
Family · October 2024
“Horrible management with almost no services”
+We visited this prooerty on 27th oct with family thinking it will be a convenient location and a good experience but shockingly this was our worst ever stay. No geyser facility- we took cold shower. No drinking water on demand- we slept thirsty. No cleanliness- rooms were not even mopped Mist of the things were falling apart. You keep calling the reception, they either do not pick up or don't send what you need. We accidently made double reservation through agoda and they refused to refund money . For no refund policy , we understand the money being charged in case of no show but this is completely a fraud by property and Agoda collectively. In the property , we kept on asking for the manager he neither showed up nor picked up our phone. They simply don't care . Pathethic people, pathetic experience