Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Stacey
United Kingdom · Group of friends · January 2026
−They cancelled the booking a week before we were supposed to arrive. Meaning we had to pay out more to stay elsewhere.Getting a refund was difficult and time consuming. I would not book with oyo again. My friend had the same problems with the hotel in a different area.
Journee
United States · Group of friends · January 2026
“Alright, but would not rebook.”
+It was clean and the location was fine.
−There is not staff on sight to check you in or help. Somethings advertised had to be requested and there was a bit of a long wait.
Eve
United Kingdom · Group of friends · January 2026
“Dirty, unsafe, uncomfortable”
+The location was good. Near the centre of town, only took about 5 mins to walk.
−Safety concerns: The room felt unsafe as I was unable to properly lock the door/windows. There was not a handle on the door so we struggled to pull the door shut as we would leave. While sleeping, the lock on the inside of the door did not work. Bathroom facilities: The shower was not working, and the bathroom window would not close, which made the room feel exposed and uncomfortable. The manager of the property fixed the shower once we called him but the quality of the shower already was low. A tiny shower head that had not been properly cleaned. Awful shower pressure! Room condition: The drawers were broken, and there were only three hangers provided, which is inadequate for a guest stay. Shower gels and wash products provided were half used. The beds were thin cheep frames which made noice every time we moved. Amenities: There were no charger ports available near the beds, which added further inconvenience. This accommodation felt like a poorly furnished student accommodation room. But worse!! I have stayed in better hostels. Would not recommend. The manager offered us discounts to restaurants near by but when we went, they told us that they do not have partnerships with any hot
Tim
United Kingdom · Couple · January 2026
“Absolutely horrendous would never stay again or recommend to anyone”
−Room was disgusting Bathroom was dirty and unclean Walls and carpet dirty Breakfast was absolutely a joke
Laura
United Kingdom · Couple · January 2026
“Not professional and disrespectful”
+Nothing really, very disappointing not worth the money
−Misleading information; they claimed to have parking, but when we arrived, we paid £15 and found only one spot for 11 rooms. Another couple staying next to us had to block our car, so every time we wanted to leave, we had to ask them to move their car. We had to wait an hour and twenty minutes because they were at the spa when we wanted to leave. Furthermore, they advertised breakfast included, but there was nothing to eat. The dining area was not clean, and there was a clothes drying rack set up in the kitchen with laundry on it. When I contacted them to inquire about breakfast, they said it was self-service, but when I mentioned that there was nothing left, they stopped responding. This experience was very disappointing and frustrating. Additionally, there was no shower gel in the bathroom, and the window didn't close properly.
Suzanne
United Kingdom · Couple · January 2026
“Don’t stay in room no. 9. It’s the twin room!!”
+The bedroom was in the attic and it looked like students accommodation! Sorry, that’s probably an insult to students! Bed were cheap wood frames - with splashed paint in them. The mattresses were very uncomfortable & gave me backache. Decor was horrendously cheap! The en-suite shower room was filthy & the electric shower was terrible. Breakfast was a farce - placed in the basement that smelt mouldy & cheap continental breakfast…if you want to call it that! No staff present & tacky post-it notes dotted around the premises. It was NOT CHEAP for 2 nights & I can’t express how disappointed I was with our bedroom! NO. 9 is the room number - be warned! The only decent thing was the outside of the building. Nice Georgian property & close to the Royal Crescent. Also a great bus service into town.
Niki Edney
United Kingdom · Couple · December 2025
“DISGUSTING”
−We never got to check in as it's an unmanned check in. No one was answering the phone despite us calling 20 times and leaving voicemail. We waited over half an hour in the cold trying to get in but ended up having to drive back home and now they are refusing to refund me as they say this never happened. DO NOT BOOK THIS PLACE. Booking.com take this off your website
Allison
Australia · Family · November 2025
“Dont waste your time and $”
+Nothing we didnt stay.
−No contact had to wait u til someone turned up at door. My elderly Mother could not do 3 flights stairs
Christine
United Kingdom · Couple · November 2025
“Poor as a result of lack of communication from the property.”
+When we arrived the property was not open for guests due to refurbishment. We had not received notification of this and had to go to a hotel which cost £175. Kindly refund the difference to me. Thank you.
−Notice that they were closed for refurbishment.
Margot
United Kingdom · Group of friends · October 2025
“Good enough for one night stay”
+Fantastic location,
−The room is dated but clean with a good enough bathroom and plenty of hot water. The atmosphere of the house was a bit off, felt like breaking into sb else's house. But breakfast was embarrassing. Toast, butter and jam. And not enough of it for all the guests staying.