Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 22 reviews.
humphreypebbles
United Kingdom · Business trip · October 2021
“Dreadful! Makes Faulty Towers look palatial”
+I see previous Tripadvisor reviews are old - as of 2021, they all still stand. This place is simply awful. I stayed one night and it was one night too long. This "H * T E L" (broken neon sign outside) has not been updated since what feels like 1955. Service & standards, furnishing & fittings poor. Professionalism, pride and morale of staff (all 3 of them) is clearly through the floor. Work takes me to hotels all over the country. This ranks as one of the worst.
“Won't stay here again”
+The reception at the hotel was poor with recognising my booking and requirements When I was shown to my room I was told I would need to wait 30 mins for the hot water. I expressed my views and was given a different room. When I tried to use the shower it was no more than a trickle, I reported it, however it was not fixed nor was I informed that it hadn't been fixed. I can truely say this is the worst hotel experience I have had The 1 good thing about the good thing was the food in the restaurant was excellent however the bar was a bit limited with stock
“Very convenient, friendly staff.”
+Stayed here for 1 night after visiting friends. Very close to the train station and town center so perfectly located. Room was small but comfortable and everything I needed.
olivhutchinson
United Kingdom · Business trip · August 2019
“Fawlty Towers”
+Stayed here while on a course for work. EXTREMELY dated. Breakfast was poor. Shower in bedroom didn’t work properly. Wouldn’t recommend. Stayed June 2018 - but it wouldn't let me select this far back.
denisegP1243JA
Group of friends · August 2019
“Very tired hotel!”
+We stayed here for one night to start our walking holiday. The room was spacious but extremely tired. The decor was dated and old and the room wasn't particularly clean. The owner was friendly but I'm afraid I wouldn't recommend this hotel at £89 a night. It is nothing more than a guest house and needs to do a lot of work to bring it up to acceptable standard.
antmcc74
United Kingdom · Business trip · June 2019
“More than happy.”
+I stay in different hotels around the uk an a monthly basis and can honestly say that this hotel provides everything you need. A comfy clean room and bed. A warm welcome. A hearty breakfast. Close to the center. Parking. And quiet. Ok, it isnt the Hilton or Malmaison, but a million times better than a premier inn or travelodge. Would definitely stay here again.
sandrapJ9260BK
Couple · June 2019
“Excellent and clean hotel.”
+The attention of the staff was excellent, they are always willing to help and you feel like you are at home. The hotel is near the town center and the train station, walking distance. The terrace is beautiful, where you could enjoy a wonderful time. Thank you to the staff, hope we could go back there again, Sandra and Jose!
juliapalmer7
United Kingdom · Couple · June 2019
“Beautiful building!”
+Had one night here, from the moment we walked in I loved it! There are not many hotels left like this anymore, it was full of old fashioned charm. The owner booked us in, he was very nice and helpful. We spent the evening in the very pretty conservatory of the residents bar. In the morning we had breakfast cooked by Andrew and it was delicious! Unfortunately we couldn't manage to eat it all which was a shame as it was so nice and we did try! The garden looked very pretty but the weather was against us! There is parking at the front of the building and a car park at the back, we were also able to take our dog. Would love to return.
Jodiedids
United Kingdom · Couple · February 2019
“Excellent”
+Stayed recently, pleasantly surprised after reading some negative comments quirky , clean , cosy, good food , great breakfast, 5 min walk from station . Nipped on the high speed I was in St Pancras in 20 min . What’s not to like ? Gets my vote . This is my new go to Hotel.
KM1945
United Kingdom · Group of friends · July 2018
“Past its sell-by date”
+The immediate reaction on reaching our rooms was that this is a very tired hotel. The plumbing is pretty much out of order, showers cramped with nowhere to place soap or shampoo, and the decor is in serious need of an upgrade. Complaints lead to rooms being changed, which wasn’t a problem as there were plenty of rooms with no-one else staying there. Breakfast was strange in that no cereals or the like were offered but fruit juice arrived and the cooked food was actually ok. However, looking back it was no surprise that the owner wanted our money up front when we arrived, because £110.00 per twin room and £89.00 per single for bed and breakfast was way over the top for the facilities. If you have to stay in Gravesend we suggest you look elsewhere