Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
300freyad
Group of friends · July 2026
“Dont book this venue”
+We went to this venue for one of my best friend’s wedding and the dissatisfaction we all have with the service of this booking and the events surrounding the wedding day. From the outset, communication was poor. You originally booked their wedding at a time when the venue was undergoing renovations and was not fully operational. This should have been the first warning sign of the further issues to come. Additionally, guests were only informed the day before the wedding that a £50 per person deposit hold would be applied. This was particularly frustrating given that the room had already been paid for in full. Such important financial information should have been communicated well in advance to allow guests to prepare accordingly. The most disappointing aspect of the experience was the conduct of a member of staff on the wedding day. Our wedding manager had advised that we could take photographs anywhere on the venue grounds. However, whilst taking photographs, another manager approached us and abruptly instructed us to move. The manner in which this was handled was both rude and unprofessional. Rather than politely clarifying any restrictions, we felt as though we were being shooed
doubleh38
Couple · July 2026
“Dreadful”
+Orsett Hall sits in beautiful grounds and really has the potential to be a great hotel but it is let down by the lack of investment in it's upkeep, awful customer service and penny pinching attitude towards their guests. It’s not often I bother to write negative reviews for places we have stayed at but I make an exception here for the following reasons: First up the spa is now permanently closed. We arrived 30 minutes early and were told by the receptionist we could have an early check in then after thanking them were told it would cost another 10 pounds We had booked a room on the second floor for our stay and were told at reception the lift had broken down the previous day and would be fixed the next day. The hotel provided a staff member to assist us in carrying our heavy suitcases up 3 flights of stairs. The next day I enquired about the lift and was told the maintenance company had brought the “wrong part”. For the rest of our stay, we were provided with the same disinterested response by reception and when we left the lift remained out of action and resulting in us carting our luggage down the stairs again. The room was big enough although the décor of the building wouldn’t h
Allison
United Kingdom · Family · July 2026
“Its signed as 4 star but that is not want it was I was disappointed”
+The staff friendly the outside areas are beautiful
−The breakfast is shocking the eggs don't seem to be made fresh and seem to be brought in cooked and re heated. On the first night when I got in to bed there was blood on the sheets which means the bed was not changed from the last quest I took pictures and showed reception and they gave me an email to send to housekeeping with the photos I have heard nothing back. Unacceptable
Mark
United Kingdom · Solo · July 2026
“Excellent location, rooms are large and comfortable.”
+It’s the location for me.
−Not that I didn’t like, the bar is soulless
MATT
United Kingdom · Couple · June 2026
“Lovely place”
+Beautiful
−Setting, room
Jeffrey
United Kingdom · Solo · June 2026
+Comfortable room. Lovely staff. Good evening meal and breakfast.
Peter
United Kingdom · Couple · June 2026
“Ok for what we needed”
+The location was great for what we needed. The grounds are lovely. Staff in restaurant were great
−The first room we had the door would not lock and once it was established that we would have to change rooms at 10pm we were not given assistance just told to go to another room which was smaller.
Yvonne
United Kingdom · Group of friends · June 2026
“Very good, comfortable and would stay again.”
+The hotel and grounds were impeccable. The room was very clean and spacious, well equipped and thankful for the air con with the hot weather. The dinner was very good; and the staff were really helpful to our table of 15 people. I would like to give a big thankyou to the ladies on reception who assisted me with the storage of gifts for our farewell meal.
−The hot breakfast was lukewarm, with limited fruit and yoghurt options, and, compared to other hotels, not the best. Especially for a gluten-free person, my options seemed limited.
Caroline
United Kingdom · Couple · June 2026
“Exceptional staff.”
+Exceptional staff.
Scott
United States · Couple · June 2026
“Great place to stay, exceeded expectations, wonderful breakfast”
+Location and the grounds. We also met Elton, a handsome peacock that owns the place.