Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Timur
United States · Solo · November 2026
“Not Enough Onsen Time”
+The onsen was better then the public onsens. The kaeseki meals were beyond our imagination with quality and variety. The nakai-san we had was so attentive. Her name was Morimoto and we had her the year before.
−Nothing everything was great.
Joshua
United Kingdom · Family · November 2026
+- Traditional setup for Japan, really liked the environment. - Staff were hospitable and very friendly. - On sight onsen/hot tub was lovely and very relaxing. -Room spaces were big with lots of room. - Access to other onsens within Kinosaki. - Provision of different amenties was great.
−- Given one towel for the room and for use in the onsens around the town. I would recommend a towel for personal use in the room and one for the onsens, as it gets wet and smelly if already been used all day within the onsens. - it is within walking distance to the town, but it is a bit of a walk to the main onsens. Although, there is a shuttle bus that helps mitigate the walk and the staff are very much on hand to help if needed/or to be dropped off/picked up. - I know it's traditional, but the mattress on the floor was uncomfortable, quite hard to sleep on and personally not my way of sleeping. Overall though, only minor negatives, I did really enjoy my stay here, and the staff were very welcoming and friendly. I would come back again!
Leah
Canada · Couple · November 2026
“A wonderful, relaxing stay in a comfortable room.”
+Beautiful rooms with scenic garden view. Staff go above and beyond, the free shuttle service was really nice to have at night! Comfortable futon, very very quiet at night so we slept really well. The hyori dining was able to create vegan meals for me as well. The senior is very nice, the outdoor tub is so relaxing!
−Its a little far from the onsen area, but not too bad, walkable in about 15 min.
Varosit
Thailand · Couple · November 2026
“Perfect onsen trip”
+Everything about the property is good The staff is kindly and they can take you to any onsen in the city
−Nothing
Hendrickson
United States · Group of friends · November 2026
“I highly recommend this hotel- the friendly staff delivered a great traditional Japanese experience.”
+Breakfast was great. It was in a private reserved room and catered to our wants- traditional Japanese style, or Western style. The staff was incredibly friendly and helpful, the hotel was clean and very nice, and the location was great. The walk into town was only about 10 minutes, but the hotel also offered a van service to take you as well.
Daniel
United States · Couple · November 2026
+Everything! Awesome places, delicious food, great staff and excellent price point.
−I’m being very picky here: The garden has a net and the pipes are visible which breaks the nature feeling of the overall beautiful Japanese garden
Pennington
United Kingdom · Family · October 2026
“Gorgeous ryokan”
+Beautiful ryokan, I loved everything about it! So calm and serene. Staff were lovely and went out of their way to help us with a couple of things. The public bath in the hotel was one of my favourites overall, soaking in the pretty little outside garden was great. It was also a 'safe' small space to try a Japanese onsen before going to the bigger public ones in the town. The breakfast and dinner were works of art - beautifully presented in our own private dining room. I miss being there 😊
−The location is a little out of the main town but it's really not far - 10 min walk or so. And limited flexibility on breakfast times - 830am was latest option. Neither are dealbreakers so just nitpicking really!
Michelle
United States · Group of friends · October 2026
“Great place and great staff”
+Very comfortable and staff were amazing
−Pillows were a little thin
nicoletta piol
Italy · Family · November 2026
+Ci è piaciuto tutto! Grazie per la bella esperienza che ci avete fatto vivere
−Nulla
Natalia
Colombia · Couple · November 2026
“Excelente”
+Excelente lugar y atención. La zona húmeda es muy linda todo está perfecto y las amenidades muy buenas. Además el servicio de transporte estuvo súper bien.