Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Mustafa
Serbia · Solo · November 2026
“I will come back definitely”
+Everything
−Nothing
mentor
Germany · Solo · November 2026
−I made a reservation on their website and tried to pay by card, but the hostel’s credit card terminal wasn’t working. I asked if I could try to tap and pay with my credit card, but they said they could not do that. The receptionist told me I had to pay in cash instead. Since I had no cash on me, I had to go to an ATM to withdraw money. Later I discovered that they had already charged my card 2 times and taken the money from my bank account. i told them i want my money back My money was stolen by hostel i had to call police and report the incident to inspectors Their website was also having problems. The receptionist then told me to make a completely new reservation because the original one hadn’t gone through. The worst part was that they wouldn’t let me into my room until I paid a second time. I explained that their terminal didn’t work and their website was faulty, so my card hadn’t been charged properly, and I asked for a refund. They refused. I’ve never experienced this kind of fraud before , only at this hostel. It’s not my fault their payment terminal doesn’t work. I’ve also seen other reviews mentioning the same issue: the terminal fails, people end up going to another hoste
DURAND
France · Solo · November 2026
+I had a wonderful time at Onefam Hostel. The staff were friendly, welcoming and always happy to help, and the activities were a lot of fun and a great way to meet other travelers. The atmosphere was relaxed, the place was clean and comfortable, and overall everything went smoothly. I’d highly recommend it to anyone looking for a friendly, social place to stay. Thank you all for the great memories! ❤️
C
United States · Solo · October 2026
“Bleh”
+It was relatively clean
−They only take cash for the deposit. I was informed of this through an email sent 2 hours before check-in. When I got there, I was rudely told that I’d already been informed of this policy and that I should have known to bring cash. I truly don’t understand how they can actually expect every single person staying there to be reading their email within 2 hours of check-in time. Just bizarre. I’ve stayed at another OneFam that did take card. I dont see why this location can’t do that. Plus, the curtains on the bottom bunks don’t cover the full beds. First time I’d ever seen that in a hostel. Also, no elevator and lots of steps to climb up.
Juopperi
Finland · Solo · October 2026
+The hostel was in a great location and the staff members were nice. Especially anna p. She made the stay more memorable and fun.
Gurwinder
Belgium · Solo · October 2026
+I had an amazing five-night stay at One Fam Arbes Hostel. The staff and hospitality were beyond incredible, and the entire team truly went above and beyond to make me feel welcome. The location is awesome and conveniently close to everything you could possibly need The staff is too friendly they helped me to explore prague very well I am thankful to the whole team of Onefam Arbes specially Paul Ruby Fede and Beck 😊 For my next trip i would like to stay again with Onefam Family Thank you so much to the Booking.com team for making my trip reservation so quick, simple, and stress-free!
Evan
United States · Solo · October 2026
+Super social hostel and great for solo travelers!! Lots of interaction with the other Onefam hostels in Prague (lowkey they’re all a similar experience and this one was cheapest for my dates) and daily activities. Would 100% recommend to a friend. Shoutout Tessa for awesome activities 🥳
Dang
Finland · Solo · October 2026
+Staff was super nice!
Ashraf
Morocco · Solo · October 2026
+I had an excellent stay, the location was great, the atmosphere was amazing, and the social activities made it so easy to meet new people and connect with other travelers The staff were incredibly friendly and welcoming, especially Tessa and Paul, who really made a difference in my experience As a solo traveler, i couldn't have asked for a better experience, i would definitely recommend it and would happily stay here again
Farhan Ali
Germany · Solo · October 2026
“Good location and friendly people, but the facilities and strict rules could be improved.”
+The location was good, and I met some really nice people during my stay. The volunteers were also very friendly and helpful.
−There were quite a lot of rules and protocols to follow, including wearing a wristband throughout the stay, which I found unnecessary. One night, we arrived around 5 a.m. and rang the doorbell several times, but nobody answered. Luckily, a friend who was already inside the hostel was able to help us get in. When we mentioned the issue at reception the next day, it didn’t really receive much attention. Overall, I felt that the facilities could have been better for the price.