Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
juliew123
Couple · August 2026
“Didn’t live up to expectations”
+Hotel is in a lovely setting and location but the overall experience did not live up to that and needs someone to get things in better shape as I would sadly not recommend. We had a superior double room in the pub and it did not match up with the picture on their web site - suggests quite a spacious room with two arm chairs plus a desk and chair - we just had a desk and chair with no space for further seating. We did have a small outside area but really not inviting - sofa covered in leaves and dust and half a screen between us and our next door neighbours. According to the sheet of paper given on check in rooms are “refreshed” every day. For “refreshed” you should read water and toilet roll replenished, a perfunctory make of the bed (pillows not actually touched) and towels adjusted. No actual cleaning takes place - e.g. sink in bathroom became stained due to me washing my hands having applied foundation - no amount of us wiping or washing down removed it and that remained for the rest of our stay. Floor in bathroom is odd and had stains that look like toothpaste around the sink. One or two members of staff were friendly but in the main not. There doesn’t appear to be a bar open i
p0rt0bell0
Couple · August 2026
“Old Swan Pub was a great place for a drink.”
+We stayed 2 nights ant Minster Mill. Our room was simple but comfortable. The grounds are nice with a rushing little river. We could see a couple of fish jumping, The Old Swan is across the road about a 2 minute walk from lodging. Imagine a scene from the movie “ The Holiday” that is what I thought when we came in for our happy hour or after dinner drinks. Very good place to try a Cotswolds gin, beer or hard cider. .
foodfanaticalie
Family · July 2026
“Idyllic location. No attention to detail”
+For example the room key!? Come on you can do better than that what a terrible first impression. The feature room by the river is ok - but no matches to light the fire (yes we did look in the tin and everywhere else!). Loads of leaves and debris in the patio area which needs a leaf blower running over it more regularly. And slightly more private dividers would be nice. Don’t bother with the ‘spa’, and if you do try to book they generally make it as difficult as they can for you, seems so that they can have an easy life with no spa guests!! Just tiny touches like new bins in the changing area or giving the shower head a clean or replaced in the clay room!? Lovely view of the builders screening frame which has been there a while - hurry up or screen it better!! All these boutique hotels popping up in the Cotswolds would give anything for this location and they’re working hard at being the best - seems everyone here has just given up!! Food was fine. Menus were dirty and tatty - would’ve cost nothing just to print a few fresh ones each day? Online menus are very enticing and yet not the current versions. Everything felt like it was hard work for the staff. I’d ask management to be rea
sallysU9579XG
Family · July 2026
“Mum and daughter time”
+Lovely staff, room was lovely and clean had a lovely time.
S4088EWchrisw
Couple · July 2026
“Taken for a ride”
+Review from last week, slightly edited. Attended an open air theatre performance. I shan't say what because the performance was great. The venue was terrible. The stage was on the "croquet lawn" which was so uneven as to be a danger. As a H&S officer for another organisation, I would not have passed this as safe ground for an event likely to attract the elderly and infirm. A good deal of the fun of open air theatre such as this is providing a nice, posh picnic. We were banned from bringing any food or beverage. Instead, we were forced to patronise their "barbecue". As this is a 4* venue with pretensions to fine dining, we hoped that would (at a price) provide an adequate alternative. On offer were hot dogs or beefburgers. These were a disgrace. How an establishment offering any form of fine dining - as the Old Swan and Minster Mill clearly do - could serve these travesties beggars belief. Our hot dogs consisted of a cheap, very mediocre sausage, barely cooked in an oven before being left to cool in a container. To serve, the unfortunate sausage was dumped on the grill for under 30 seconds (I timed it) and stuffed into a not-too-fresh bun that was sliced so deeply that it fell in ha
S4088EWchrisw
Couple · July 2026
“Taken for a ride”
+Attended an open air theatre performance. I shan't say what because they were great. The venue was terrible. The stage was on the "croquet lawn" which was so uneven as to be a danger to any of the (several) elderly and infirm. A good deal of the fun of these events is the picnic. This was banned. We were forced to patronise their "barbecue". Out hot dogs were a disgrace. How an establishment offering any form of fine dining - as the Old Swan and Minster Mill clearly do - beggars belief. Our hot dogs consisted of a very mediocre sausage, barely cooked in an oven before being left to cool in a container. To serve, the unfortunate sausage was dumped on the grill for no more than 30 seconds (I timed it) and stuffed into a not-too-fresh bun. We were left to add our choice of unappetising sauces or some sort of chutney, said to be caramelised onion. For this, we paid £9.00 apiece. We weren't allowed to bring our own water. This was on sale at £2.00 a bottle - and it was unpleasantly warm. Wen we paid for our two hot dogs and two bottles of water, the server announced, "twenty pounds". The credit card was charged £22. Despite enjoying the performance, we left with a sour taste. We felt th
Honeygatherer
Group of friends · July 2026
“Good enough at best”
+This is a pub and a former Mill on both sides of the road - managed together . Certain days meals are available only on the pub side , as is breakfast . The location next to a rivulet in the heart of the Cotswolds countryside is convenient. The facilities are comfortable enough . The pub accommodation is meant to be fancier but a four poster bed in itself does not achieve that . It does not have a safe deposit box nor a mini bar . Andy - the operations manager is good and tries his best but good Management means the whole team has to be upto scratch . The European lady who checked us in to our three rooms on the 27th made things very complicated and her English was incomprehensible . In extenuation Amelia and Cat were good and helpful. At the pub one had to wait for a long time to be attended to by Niamh while she continued to do her own work . Dan the manager at the Pub was indifferent
amypH1561AB
Business trip · June 2026
“Corporate Event - Highly Recommend”
+We booked the Old Swan & Minster Mill for a 2 day corporate event; everything from start to finish was seamless. Victoria was amazing and assisted with all the logistics and ensured everything ran smoothly prior to the event and during. Unfortunately I was unable to attend the event but I received great feedback on service, location and food offerings.
Lyonman10
Family · May 2026
“Terrible”
+Terrible experience. The rooms were dirty and the bed sheets were stained. Lots of bugs in the room resulting in lots of bites. Poor food and dirty seating area. Most items in the menu were not available, the few items that we tried were clearly frozen and reheated. Overpriced and unfriendly. Would not recommend.
F3978SYkathryna
Couple · May 2026
“It truly was a rest and retreat”
+We had an amazing stay! Thank you so much to the Minster Mill team. It was a beautiful location and the food was perfect. We do enjoy a tasting menu and tend to opt for this more when we go out and I have to say it was a delicious meal. The attention to detail was great. We thoroughly enjoyed our stay, and have already told our friends to go and stay as they also love a taster menu. My husband was at first dubious to me taking him away, but after the dinner we went and had a hot drink whilst sitting by the fire along the river. He loved making it and spending the evening out by it, so a perfect room for us! It truly was a rest and retreat. We had the best time, thank you so much for making it so special!