Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 167 reviews.
N3758TWmarym
Family · March 2026
“More like a 2 star hotel.”
+I can honestly say I have never been to such an awful hotel. Restaurant wasn’t able to cope with the amount of people and hence no replenishment of food. Our main gripe though was the bar staff. Ignored when you went to order drinks and when eventually served, drinks were banged down on counter so hard , I don’t know how glass never broke, and this was consistent, even although we kept on being mannerly and courteous, it certainly wasn’t returned. Salou is a lovely place, but hotel a huge let down.
lsb33
Family · November 2025
“October Half Term”
+Stayed here over October half term not expecting the hotel to be too busy as it was end of season and the hotel was due to close the following week. We found the hotel to be just as busy as July/ August stays - they had made a great effort with the Halloween decorations. The restaurant area is huge and was extremely busy, we were a group of 14 and never sat all together except once when we moved a table and the waitress came over going mad! The restaurant staff were extremely rude and we encountered issues every time we went in - The man on the door ticking your name off again extremely rude and not friendly at all. My sister in law slipped on water that was coming in from the ceiling and fell on the floor - not one member of staff came to her to see if she was ok - i had to go over to tell staff and they just looked at me ??? The food choices are fantastic and we had no complaints about the food at all - something for everyone and a huge selection. Had a problem with one of the cleaners in the reception area who shouted at my husband when she saw him looking if the pool area was open then he walked on a floor she had mopped she went crazy ! To the point that I went to reception an
G7467LOfionag
Family · November 2025
“Nice hotel but the restaurant was a big let down.”
+The hotel rooms were lovely & modern, the cleaning staff were excellent & very friendly, the reception staff extremely helpful. The animation team were excellent with the kids. The big disappointment for us was the restaurant, there were 9 of us & we all felt the same way, big lines waiting to get in once in the lack of clean tables, 5 days out of 7 we had to clean our tables ourselves while the staff stood about talking to each other, a few times we asked to order drinks & she said yes 5 mins & never came back to us. The food was the same most days, we had full board & wished we had went room only, the food was cold, raw, one bread area & one knife for that many people just doesn’t work. At lunchtime there is a lot of the tables closed off but you don’t know that until you go to sit down & someone shouts no no closed, one lunchtime we sat at 4 different tables before finding one we could sit at. The staff were very rude, they over charged me for drinks & when I went in to tell them the man started shouting no no, he checked then when he saw there was a mistake he started speaking in Spanish, when he spoke to me in English before hand, he kept saying no refund no refund, very rude
Ukstoke
Family · October 2025
“Hotel management - listen to the reviews!”
+OK, let me be clear - this could easily be 4/5 star if the management only listened to customers' reviews. Good and bad... 1. The dining room process is poor. Massive queues morning and night. 2. Coffee machines are not monitored from lack of cups or machines that have faults - every.single.day. 3. Omelette queue needs more staff. 4. Hotel reception staff need work - 2 men are brilliant - 2 ladies not so much; rude, not wanting to help and make you feel like you're a burden. 5. Pool area is lovely - only problem is the trees at the back are too high and block the sun. From 2pm there's not enough space for people wanting the sun. 6. The rooms are lovely. Clean, modern and spacious. 7. Maids attend every day. Excellent. 8. Food is good. 9. Water slides, which is a plus! 10. Good location and only 20 mins from the airport. Hotel management - why are you not addressing these issues that are raised constantly within trip advisor. Listen and be the 4/5 star you should be!
mitchellg918
Couple · October 2025
“2 star experience in a 4 star hotel.”
+Very quick transfer from the airport to the hotel, only about 20 minutes. Arrived at the hotel at about 11pm to be greeted by the most miserable woman at the reception desk. We had our passports ready and everything we usually need to check in to a hotel in Spain then she asked to see our booking confirmation email. We didn't know what she meant so she showed us an example of it. We then had to search through all our TUI emails to find it, we booked about 10 months ago so that was a lot of emails. Eventually we found it and she made us email it to her. This was such a weird thing, surely the information we provided and the passports with the names on the booking should have been enough. We eventually got to our room, our flight was over 3 hours late so we were exhausted and wanted a coffee and to chill… no kettle, nothing in the room to make a coffee. Never have I stayed in a hotel where they don't provide basic tea and coffee equipment in the room. On to the room itself now, it was spacious, nice big bed, bathroom was decent with a nice walk in shower. Balcony was pretty decent but had very cheap plastic furniture. It was overlooking the pool at the back of the hotel. We had our r
E2014ZJpeterb
Solo · October 2025
“Beyond expectation”
+The hotel was beyond my expectation. It is a big hotel but it has everything! The rooms were well equipped and maintained. The breakfast and dinner were beyond imagination. Unlimited with too much choice! The walk to the beach and boulevard is 10 minutes. Many excursions can be booked. And the public bus has a special pass that you can upgrade with very low rates and nice destinations. I will return.
N6505AWcharlottef
Family · October 2025
“AMAZING! stuff we’re so friendly and very clean hotel beautiful food!”
+Our experience with the hotel was absolutely incredible. We travelled with two young children one being eight months old. I was very nervous about sterilising the bottles where I would be able to make bottles. The staff were absolutely incredible in helping and being very accommodating with sterilising the bottles and topping them up with hot water. The rooms were very clean and we cleaned every single day. The staff was so friendly and we’re happy to help with anything smiles all round I would 100% recommend especially with children and the food was very clean was being rotated regularly. Lots of different variety types of food available for everyone chefs and waitresses always happy to help with smiles would definitely return really enjoyed our day very local to the town. There’s about 10 supermarkets within a two minute walk. The beach is a five minute walk away lots more restaurants near the beach and in the town a very large town which has loads of clothes shops food shops and restaurants.
spiderw0man
Family · October 2025
“Lovely Family Break”
+We had a really lovely holiday. Great value for money. The hotel was spotless and looks better in real life than the pics. The rooms/bathrooms were much nicer than the pics. Overall, we had a great time in Salou and Vila Romana. So many positive things - definitely outweighs the negatives. We loved the cleanliness, the location and the facilities. In the interest of a balanced and honest review were a few things that could be better and would make a massive difference. The food- although plentiful, fresh and with lots of variety, it was still tricky at times to get a decent meal. There were long queues and getting a table ( with glasses and cutlery) was very hit and miss. The staff- most of the staff in the restaurant appeared to be quite unhappy and often rude. On a number of occasions staff were snappy, abrupt and slamming cutlery and crockery around the place. We felt like a nuisance and we didn't once get a smile from anyone in the restaurant. The bar and animations team were a lot friendlier and even seemed quite jolly. Please sort this out Vila Romana. I know it's the end of season and your staff are tired but it's important to make guests feel welcome. A smile goes a long wa
suenJ1625CD
Family · October 2025
“Gone downhill”
+I go here every year in October. This year was very disappointing and I don't think id return. First of all I will start off with the pros Pros: The hotel is lovely and clean. The rooms are perfect. New bathrooms etc are lovely and modern. Swimming pool lovely and clean. Can't fault the hotel itself. Cons: So a lot of downfalls this year. Activities were not on Mini Club boring for the kids Restaurant very slow and queues way too big We arrived on Sunday and there were no activities on the screen. That is fine if Sunday is the day off but advertise that and let people know!!! When I asked at reception they didn't have a clue what I was on about and said to ask the co coordinators. The next day then a list of activities were put up on the board. Frisbee etc at 11.30, great I thought and every morning we made our way down and every morning it didn't happen. Then one day I looked from the balcony and there they were playing an activity at the time not on the board. My son ran down to try participate and they said no that they'd already started a while ago. So frustrating, why advertise a time when it's not on and then do random activities here and there without letting people know. Al
Deb0912
Family · October 2025
“Rude staff”
+The hotel staff are extremely rude including reception and restaurant. Animation team and bar staff are friendly but everyone else is extremely rude including reception manager. Be careful if upgrading to half board. I upgraded for the last two days, specifically asked what was included and I was told lunch or dinner on the first day and on the second day we could have breakfast and lunch as we were being collected at 4. The staff member confirmed all of this. On the last day I was followed into restaurant and told we didn’t pay in front of other people. I went to reception and the lady was extremely rude. I asked to speak to manager and she pointed at him but refused to get him to speak to me. I joined the queue again at reception to speak to him and he was equally as rude. He said the member of staff didn’t tell me my lunch was included, he spoke to me very arrogantly! The staff are a big let down to this hotel! 13 year old is also charged adult prices for restaurant.