Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 113 reviews.
karenpI65WB
Family · March 2026
“Good for sleep and shower”
+The hotel is fine if you’re looking for basic accommodation to sleep and shower. I don’t recommend paying for the all inclusive package as the drinks were watered down and the food was not good. The room was very basic. Internet was not good. Service was okay. Keycard wouldn’t open the door some days, hotel was run down, ants in the room, etc.
nikkijradford
Solo · February 2026
“DO NOT BOOK PLEASE”
+This is an honest and true impact of what this hotel is really like. After careful thought I feel it is necessary to inform you of the deeply upsetting, isolating, falsely advertised, and expensive holiday experience I endured. This holiday has not only ruined my time away but also severely affected my Christmas, New Year, and most importantly my mental health. I am a 52-year-old white British female who travels alone and has done so many times previously through Love Holidays without issue. Total Cost Paid: £2,748.91 (plus additional hotel taxes and VISITAX on arrival, which was never checked) 1. Nexus Transfer - Arrival Experience Upon arrival in Mexico, I approached the Nexus transfer desk. I was told to wait, after which two staff members walked away, leaving me standing alone. Approximately half an hour later, a female staff member approached me and very rudely told me to “just wait” when I politely asked why. When I calmly asked for her name, she placed her right hand on my arm, covered her name badge with her left hand, and said, “I’m not giving you my name so you can make me lose my job.” This was never my intention. I was alone, in a foreign country, unable to speak the la
anetadB8200SN
Family · January 2026
“Family holiday”
+Upon arrival at the hotel, my initial impression was one of uncertainty. Due to the rain, towels had been placed on the floor in the reception area, and we were not greeted immediately. However, this was understandable as we were waiting in a queue. When we reached the reception desk, the staff were very pleasant and welcoming. Although their English was limited, communication was not an issue, as we were able to understand each other using translators and body language. The reception team were helpful and consistently professional, always greeting guests with warm smiles. There were six of us travelling together. Upon entering our room, we were pleasantly surprised by how clean and spacious it was. The room featured a balcony with beautiful views, and the bed was extremely comfortable. Housekeeping services were provided daily, and upon request, a kettle was delivered to the room along with coffee, cups, and all necessary amenities. Breakfast offered limited variety. Guests expecting a traditional continental breakfast with items such as cheese, salami, or ham may be disappointed. That said, the omelettes prepared at the egg station were very good. Breakfast service begins at 7:30
krestaa
Couple · January 2026
“Don’t go”
+This is not a 4 star hotel, this is a 1star . If you are British don’t come here because no one speaks English I suppose you get what you pay for though as it was cheaper than other hotels. Food was ok but not a big variety, waiter staff were friendly. Room was clean but basic , can’t have a cup of coffee unless you are sat in the restaurant. Next to no entertainment so be prepared to spend money for days out and excursions because you will get very bored staying in the hotel. WiFi is very poor and no swim up bar as advertised. Beach is right outside the hotel but very limited loungers and space and due to pool and beach locations you get very little sun as you are always in the shade. My advise is spend that little bit more on a different hotel because you will end up spending a lot more trying to get away from this hotel on days out and better food .
649nikkis
Family · August 2025
“Bad don’t go”
+Do not book this hotel especially if your from the UK no one speaks English . This is definitely not a 4* hotel more like a 1*. I’m not a fussy person but I must have to admit this in hotel was one of the worst I have ever stayed in. When we arrived I just thought the pictures look different to what had been advertised. The food well what can I say we must of gone down for breakfast at least 3 times out of the 14 nights yes 14 nights . We could only eat stale bread in the two slice toaster because everything else was in edible . We went to dinner once but I had to come back out it was that bad. On an evening we didn’t even bother getting dressed up because no one else did my 16 year old daughter took lots of nice things but couldn’t wear them . Everytime we went to eat something we all just looked at each other. Because we where all inclusive they where no cooking facilities we had to go to the one and only strip that was near us for snacks like crisps and drinks because the food was horrible. The beach was no beach just full Of seaweed and absolutely stunk . Hotel just falling apart . We went and got a bus a couple of times near coco bongos to have food. I had asked TUi if they co
Hadabah
Couple · July 2025
“Dirty hole”
+On arrival we were very disappointed with hotel, paint peeling off the outside of the hotel We had ocean view room, very basic but clean, We went to the restaurant on several meal times but very disappointed with presentation of the buffet, the food was uncovered and not hot, on one evening there was 1 serving spoon per 3 different dishes, when we asked for some tongs to try the noodles, we were given napkins told to wipe tongs after use, ready for next guest, have pics to prove this The cleanliness of the whole hotel is appalling, health and safety not good, dirty band aid on pool side was there for a few days, also bread in the pool a few days which festered, pics to prove, Also this hotel advertised,2 restaurants and snack bar, Was not informed dogs are welcome into restaurant, sorry didn't get pics So in some area I was sneezing and coffin This is not a 4star, and does not have 4 star facilities Accused people of smoking in room and tried to find them, even a non smokers who was threatened with police was so scared she paid the fine Best thing about this hotel is to avoid
Micht507
Couple · July 2025
“Terrible don’t go”
+Horrible hotel, rooms basic no hairdryer no kettle hallways dirty even the doors don’t match rubbish left out on the balconies in full view . Food I wouldn’t even feed my dog burgers Cardboard and we w Were given four fries ! Was told it was 4 Star superior but it’s a one if that. The staff was nice but no one really Speaks English. We gave the reception of passports to put in the safe and they didn’t put them in the safe. They got lost. We ended up finding them just stuffed by the reception.. we stayed 1 night got up first thing and booked another hotel im so angry with the people that sold us the Holiday!
871keeley
Family · April 2025
“AVOID”
+Do not stay here it’s worse hotel I have ever stayed in No kids club No entertainment Food makes you incredibly poorly No kettle in room No hairdryer No mini bar No salute tv No babysitting service No spa It’s rubbish we hate it all of us are fed up
+Is definitely a 2 . Nothing to get excited over. It is like you think it could be for 2.5 hotel. All inclusive means cheap food, cheap food.
672timead
Couple · January 2025
“Horrible experience”
+Do not book this hotel. Bugs on the walls, stains on the floor and the bedsheet, rust on the shower head and the staff does not speak english at all. The food is bland and gave me food poisoining. We booked this for 8 nights and only stayed the first as we arrived late in the night and checked out in the morning. Horrible, would not recommend.