Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 198 reviews.
Elaine
United Kingdom · Couple · March 2026
“Very nice and staff most welcoming”
+Very convenient for motorway
−Room next to busy road
Ann
United Kingdom · Family · March 2026
“Short stay”
+Beds were comfortable. Staff were very friendly and helpful
−It was a bit cramped
Glyn
United Kingdom · Solo · February 2026
“Warm welcome”
+Lovely warm welcome by the staff. Plenty of character and lovely fire burning. Food was excellent and piping hot. Room was spacious and clean. Plenty of parking space.
−Nothing to dislike.
Michael
United Kingdom · Family · January 2026
“Nice pub, nice staff, mediocre room”
+Staff lovely , price not bad, nice location , breakfast was very good
−Room was average , bath panel hanging off, couldn’t get coffee pod machine to work no matter how hard I tried, rubbish electric shower, awful shower curtain ( personal peeve , I just think they are unhygienic) spiders webs around windows, only electrical socket I could access was under dressing table so had to get on my hands and knees to charge my phone 😂 The room was tired, it was ok for one night , but it was in need of a remodel . I sound super critical here, I just found it a shame the room was mediocre,because the staff and the pub are lovely, some investment spent on the room would command a higher night rate.
Jeannette
United Kingdom · Group of friends · January 2026
“A good place to stay and not too far to go exploring the Malvern Hills and local walking.”
+The food was very good and the staff were very friendly and helpful and made us feel welcome. Although they do not serve food on a Sunday evening, the chef prepared a cheese board for us, which was much appreciated. The traditional breakfast was very good - we had the smaller size and struggled to finish as it was a very generous portion.
−The room was overlooking the busy road. It was not too bad as we could close the windows, but if it had been hotter, then we may have found it noisy.
Sean
United Kingdom · Family · January 2026
“A lovely stay in a great location”
+Rooms very good. Food excellent.
Paul
United Kingdom · Couple · December 2025
+Location great, car park ample spaces. Probably all of the positives i can give
−Room was cold, duvet thin, bath shower is of the height suitable for a sausage dog! Had to go to sleep in our thermals!! Then the restaurant, they have all i can describe as children working there, ordered drinks that weren't correctly made, ordered an expensive wine and were asked if we would a glass or use the coupe cocktail glass from our 1st drink!!. All 1st,2nd food choices weren't available and ended up with a charcoal steak and blackened chicken strips!. They sent a child over to check if food ok, but because we were staying and had already drank alcohol, we had no real choice but to try and eat what we could as its so remote! Complained about food and service but were told we had to pay as we had eaten out food, even though i had to cut 2oz of coal off my medium rare steak!! Never had such bad treatment, not even offered drink or something to make our experience slightly better. Very arrogant staff and we ended up getting straight into bed in our thermals, eating quavers that we had taken ourselves and a can of pop to take horrible taste of food away.
Ian
United Kingdom · Couple · November 2025
“A good facility spoiled by a lack of thought”
+Room & Food were fine
−On a freezing night the bed had a summer weight duvet & thin blanket for warmth. I slept in my socks and it was like being in a fridge. The corridor outside the room was equally cold.
Martine
United Kingdom · Couple · November 2025
“Great location, pleasant stay”
+Good.locarion, quiet room, good.food.in restaurant, tea and coffee in room, nice ensuite
−Room was cold in evening and very warm in morning - couldn't adjust heating.
Michael
United Kingdom · Group of friends · October 2025
+The breakfast was excellent. The Oak is convenient for the Malvern Bridge Congress, which is now held in Worcester.