Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
frequentt248
Group of friends · January 2026
“A unique experience in a dingy establishment - the so-called Accor hotel”
+I'm taking the time to warn you against staying in a place that dares to call itself a 4-star hotel - Novotel Athens, Accor group. It doesn't matter that, as a status customer, I've received early check-in, late check-out and a free upgrade to an executive room on the 5th floor. Why? I encourage you to read about my experiences during my stay at this establishment and my experiences with Accor Customer Care. Of course, it is difficult to blame the hotel for its surroundings, but the view from the small balcony on the 5th floor (as a reminder, executive rooms #513 and #514 - received as part of a free upgrade for Gold members) is not very optimistic and can even be depressing. But this is only the beginning of this detailed review. 1. When you have spent over 1,000 nights in various hotels, you can be prepared for almost anything. Nevertheless, I have never experienced anything even remotely similar to what I experienced in this case. 2. Despite such extensive experience, I have never, ever been robbed in a hotel! At the Novotel Athens, it happened twice. The hotel staff stole my personalised luggage tag from room 513. According to Accor Customer Care, it was allegedly a mistake...
arunima23jan
Couple · January 2026
“Excellent service, great views & thoughtful birthday surprise”
+We stayed at Novotel Athens for 12 nights and had a truly lovely experience. The hotel team went above and beyond to meet all our requests, including assigning us a room with a fantastic view. We were celebrating our honeymoon and my husband’s birthday, and the complimentary birthday cake was such a kind and memorable gesture. The staff were consistently warm, polite, and helpful, making us feel very well taken care of. We also really enjoyed the food at the hotel restaurant , everything we tried was delicious. While the surrounding area can feel a little rough at night (we opted for taxis in the evenings), it was perfectly fine to walk around during the day, and transport was always easy to arrange. Overall, a comfortable and memorable stay with great hospitality. We would happily stay here again.
malikamQ1869KR
Group of friends · December 2025
“Not a four start experience.”
+⭐ 1 Star - Extremely Disappointing: Not a Real 4-Star Hotel We stayed 9 nights at Novotel Athens and paid over €1000 for the stay, expecting the quality and service of a 4-star Accor experience. Instead, we encountered issues closer to a neglected roadside motel: Major Comfort & Cleanliness Failures: Air Conditioning was broken for the entire 9-night stay, forcing us to sleep with the window open every night. The sofa bed mattress was heavily stained (photos attached), and the carpet was dirty and full of stains. The entire hotel had a neglected, old smell. The rooftop pool and bar were closed with no prior notice before our arrival. Basic amenities expected at this price point were missing: The minibar was empty, and there were no slippers, bathrobes, or a dental kit provided. 🚨 Disturbing Safety & Service Failures: Upon my 2 AM arrival, no staff were present at reception. I was unable to check in or provide my passport, meaning I spent three nights unregistered,a serious legal and safety lapse. On a separate night, I was locked out when my key was demagnetized. I waited at the unattended front desk for over an hour. When an employee finally appeared, it was visually evident they
wintersc
Solo · November 2025
“Good but imperfect hotel”
+I had a generally pleasant stay at the Novotel Athènes. Staff were friendly. The room was well-equipped and for the most part fine. Breakfasts were excellent. The hotel’s location was perfect. It was less than a ten-minute walk to the Larissa train and subway stations and maybe a twenty-five-minute walk to Athens’ central business district. And I kind of enjoyed the gritty, economically heterogeneous neighborhood where the hotel is located; I did not find it threatening at all. But there were some signs (as other reviewers have noted) that the Novotel Athènes isn’t quite as well-maintained as most Novotels. The thing that bothered me most was that there was a strong smell of stale tobacco smoke in my theoretically “non-smoking” room (513). I realize that, in a room with a rug and cloth curtains, it’s hard to get rid of the smell, but one expects a four-star hotel to have done so. I dealt with the problem by keeping the window open all the time, even during chilly nights. Another issue: One morning there was no hot water. I complained and was told the problem would be fixed. It was, but still. And, while I wouldn’t ordinarily mention the stains on the rug at all, they certainly adde
Keithw532
Family · November 2025
“Save you money and safety by not staying here”
+Don't be fooled by the fancy photos and central location, this hotel's in the middle of a ghetto, gritty by day and just plain dangerous at night. Our room was quite shabby and dusty- more cheap motel than a so called 4 star Novatel. Everything just seemed either broken or tatty, with bed sheets and towels full of holes, not even a decent cup in the room just a paper one. I've stayed in a few Novatels for work and found them to be wonderful but this place just didn't live upto expectations, very poor I suggest finding another hotel.
nunocm
Couple · October 2025
“Overall terrible experience”
+I was scammed by the hotel. Because I arrived for the first night after midnight (after having called and sent an e-mail do the hotel they put that night as a noshow to avoid claim of points and status nights under AccorHotels membership programe. It was not a no show and they even tried to charge me the breakfast for the first night (which was already paid). It is ridiculous that the hotel didn't tell me to make the booking in any different way when I called and sent an e-mail but they completely ignored the first night. Apparently you are required to go to bed soon or you loose your PREPAID reservation. Also reception was terrible, always full of people, gym is in bad condition and staff is mostly rude. Housekeeping was extraordinary and breakfast was quite good, which is all that can be said on a good note about this Novotel. Overall a terrible experience and I don't recommend it to anyone.
1Regardt
Couple · October 2025
“What a Primative Hotel”
+What a unfriendly primative hotel. Notsure thats the attraction but the only good thing is the Curios Shop. Breakfast Food is boring and staff not very attentive. Room primative en not very clean. Hotel poorly located. Lack of airport shuttle..aircon issues. Smelly air in bathrooms when other people flush. Wouldnt recomment if you need a good nights rest
Krmcg51
Family · October 2025
“Not my first choice if I ever come back”
+If you don't mind an older hotel in a questionable area of town, and don't expect the A/C or heat to work, this is the hotel for you, and also don't expect hot water. It is OK if you don't spend a lot of time in the hotel but it definitely needs some upgrades. The staff was very attentive, just not helpful. Breakfast was very good, and you are within walking distance to 2 metro stations and even a 22 minute walk to the main squares and shopping. Would I use it again, not before checking all my other options.
Nadine
Family · October 2025
+Great view from the roof top bar and restaurant. Book a table to get great seats.
+The gentleman on reception was superb, friendly and helpful. All other staff were so-so and not overly helpful.