Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 50 reviews.
+Stayed here for Solid Sound Festival since it’s a 10 min drive to Mass MOCA. It was exactly what you’d expect from a motel. Clean and comfortable. Perfectly met our needs. Coffee, orange juice, water cooler, and some pastries were offered in the office in the morning. It also looked like they were in the process of upgrading as mattresses and other items were being removed from some of the room the morning we left. We’d stay here again.
+Simply not updated. Bad floor plan. Our room’s door lock was not worked.
“Friendly staff would stay again”
+Hey Vinny was a very nice host and the room was clean
+Relatively low price for a room. It was clean. Good location. If you are particular about a room, go some place else and spend twice the cost. Everything worked eg TV, shower.
+We were lookig for something last minute and this fit the need. It was wonderful. Quiet and comfy
Verified traveler
September 2022
“Fine but Careworn”
+The evening check-in system is bonkers. They didn't hear the desk bell so I had to call the front desk from the front desk to get someone to check me in. When I tried to check out and get some of the promised coffee/continental breakfast at 8:30am the office was locked, despite stated office hours of 7:30-10. Place was fine but a little careworn. Not worth the hassles.
+Ok
Georges
Family · August 2022
+This is a motel after all, we did not expect a lot. We did not have many options since we booked on the day we were traveling and it was conveniently located on the outskirts of Williams College. Staff are friendly and willing to help. The facility is old. They have attempted to modernize essential things like the AC. It looks like a new unit was installed. However it is controlled by the original "singer" thermostat which controls the heat. In order to control the AC, you must turn on the thermostat, once we did that, there was heat (it was hot) in the tiny shower/ toilet section while the main room was getting cooler. Upon entering the room, my wife wanted to used the bathroom, the toilet seat had traces of dry urine. When we called them, to ask for help in turning the AC on and to clean the toilet, they were very responsive and did it right away. Micro wave had some rust bubbles on top, chairs from the dining table had spots on them. The bed sheets were clean and the bed was comfortable. The overall experience was not great, we just wanted to the campus visit and check out as soon as we could. They should invest in redoing the carpeting inside the room, putting in new furniture
+I really do not like leaving negative reviews, and I like supporting small businesses, but the owners of the Northside Motel do not even try. I believe they simply want to sort of maintain the place, to keep the place running so they can charge money. The motel is at least 10 years overdue for a serious renovation. They are in a great area, and have what looks like a fine structure, but all is shabby. The temperature was well in the 90s, but their one ice machine is broken, and clearly have been broken for a long time, and it looks like it was put in about 40 years ago. The woman who checked me in said it was "out of order." Well, in the first week in August, they should have had at least one or two ice machines that are running. They say they have WiFi, but their WiFi works only slightly better than the ice machine. I could not download email messages, I could not open websites, or if I could, I had to wait 20 minutes for the one that actually downloaded. Inside and out, everything is shabby and the owners do not care. Very clearly, they do not even try to improve the place.
+Desk staff was great. Property was very rundown. Definitely needs maintenance and newer furnishings