Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
karina
United States · Solo · October 2026
+Great customer service, very comfortable bed and all facilities included
−You could hear kids running early morning on one of the living room that was on top of our room but other than that everything was great
Burkley
United States · Couple · October 2026
+Good location
−Lack of staff presence
Tom
United States · Family · October 2026
“Everything was overpromised, overpriced, and under-delivered.”
+The breakfast was satisfactory, the location was great.
−Everything in the chalet was dated - the towels looked like they were from the 1940s and almost threadbare, the bathroom doors wouldn't close all the way (neither would the outdoor screen), and the Wi-Fi was miserable (it kept going out). One expects a lot more when paying so much for the lodging.
Angela
United States · Couple · October 2026
“Cute inn, comfortable bed, good breakfast!”
+Location!
−N/a
Myla Christie
United States · Solo · October 2026
“Would not recommend or return”
+Clean room and comfortable bed
−My check-in time was 3:00 PM, and I arrived exactly at 3:00. However, there was absolutely no one at the front desk to assist me. The only thing available was a phone number to call if you needed help. I called and sent messages, but received no response. I spent the first 30 minutes literally looking around to see if there was anyone at all who could help me. After about 30 minutes, someone finally responded, but then it took another 20 minutes for someone to actually arrive. In total, I spent approximately 50 minutes standing around waiting just to be assisted with my check-in. I didn’t actually get into my room until around 4:10 PM. Basically, I lost more than an hour of my stay because no one was available to check me in, and nothing was offered to make up for the inconvenience , not even a slightly extended checkout time. Nothing. I received an apology, but unfortunately, an apology doesn’t give me back the hour of my stay that I lost. So my experience started off on a very frustrating note. Another issue was the room listing on Booking. The photos specifically shown under the room I booked included a hot tub. It was never made clear whether the hot tub was private and include
Heidler
United States · Couple · September 2026
“MTB heaven.”
+Off-season in nice ski resort, perfect for a mountain bike trip. Nice bike path to Crested Butte. Friendly staff, big clean room with outdoor picnic area. Nice breakfast bar.
−Nothing-very nice.
Debbie
United States · Couple · September 2026
“Good location but try somewhere else.”
+The first room that we were given required a drive from the main hotel and more that 4 sets of stairs to descend. This was not possible for my husband and me. They then put us in a substandard room.
−The hotel was not well described on line and the room that we got was clean but needed updating. Some of the dogs barked whenever they were left in their rooms without their owners.
Oberlander
United States · Couple · September 2026
−We were disappointed with how an additional pet fee was handled. When making the reservation, we explicitly informed the hotel through a special request that we would be traveling with a dog, and the request was accepted. At no point before our arrival, during check-in, or during our stay were we informed that a specific additional pet fee would be charged or what the amount would be. A few days later, we noticed an additional charge on our credit card. Beyond the amount itself, our concern is the lack of clear communication and transparency. We believe any additional fee should be clearly disclosed to the guest before it is charged, especially when the hotel was informed in advance that we were bringing a dog. Unfortunately, when we contacted the hotel afterward, they refused to refund the charge. The staff was friendly and the room was clean, but this experience left us disappointed with how the billing was handled. Noisy. We were at the lower floor and 6 am we are listening a marathon above us.
Camille
United States · Family · September 2026
“Very nice and cute!”
+Staff. The rooms and views. Beds were so comfortable
−Only one thing! The floors were very very dirty. Our feet were black. You can tell it was vacuumed/swept but not mopped. But that’s it! I’m sure people keep their shoes on in hotels. We never do, so that’s all!
david
United States · Couple · September 2026
+clean
−poor air circulation - noisy AC fan - waiver