Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 172 reviews.
NickJAshfield
Solo · March 2026
“Parfait Starter”
+This is the 4th time that I’ve ordered the duck liver parfait starter, and the restaurant still insists on serving it on a thick wedge of very lightly toasted brioche bread. Parfait needs to be served on thinly sliced toast that allows the parfait to be easily spread. I kindly asked the waiter to cut the bread in thinner slices and to have it further toasted. It came back almost the same and sure enough, when I tried to smear the parfait onto the bread, it became one mushy mess because the bread was essentially too soft. Customers don’t want to eat a thick wedge of brioche that fills them up and ruins their appetite for a main course and dessert. Something more appropriate would have been thinly sliced sourdough toasted bread, which I have experienced in other restaurants. Hopefully the chef will consider changing the dish in future, since the parfait is smooth and tasty. Just let down by the inappropriate type of bread accompaniment. I would expect better from an expensive restaurant.
LesleyC491
Couple · March 2026
“Fab evening drinks”
+Just popped in for late night drinks beautiful evening in march dry still a chill but in the juice and gin bar there was outside heaters and music for everyone’s taste Really enjoyed the vib mix of ages ( shame about the smoking being allowed!) So we kept moving to avoid them which was fun to people watch. Next time in Cheltenham I think I will stay over here heard the restaurant is amazing xxxx
488paddyb
Group of friends · March 2026
“AMAZING”
+Amazing venue. We felt very well looked after, the service was incredible. I would highly recommend
jackbT6430OH
Family · March 2026
“131 meal and stay”
+I had the absolute best stay and meal at 131. I can’t recommend it highly enough.
A7922HGrobinj
Group of friends · March 2026
“Horrible Experience - ZERO Customer Service”
+We were very excited to stay at this establishment and while en route from London to the hotel, we got a phone call that my travel partners father had a stroke back in the U.S. We immediately contacted the front desk to communicate the situation and told them why we would not be able to use our room. We also followed up with an email. We called once we got back to London to again communicate the situation and they stated that they had not received the email, so we asked if we needed to send another one and they said no. We were also informed that the manager, named Sarah, would be in on Monday and could review the situation. We were expecting to receive some sort of grace, given the situation, and what we received was zero compassion. They stated that they did not receive the email of which we had a digital copy of showing a date and timestamp. After several conversations, and being repeatedly interrupted, Sarah cited that they had to ‘abide by the terms and conditions’ leaving zero consideration for the human condition and circumstances beyond one’s control. I would’ve expected more grace and better customer service from a facility like this. We will never patronize this establish
TammyWilts
Group of friends · February 2026
“Family wedding review”
+We attended a wedding here and it was absolutely fantastic. The rooms in the house were beautiful, clean and spacious. The wonderful ambience of this house really provided the most perfect winter wedding. Warm, cosy and beautifully decorated with lots of candles and defusers. The staff were wonderful, attentive and so friendly. The banquet feast was absolutely delicious with the best beef wellington we've ever tasted. A massive big thank you to Georgie. You and your team really delivered and gave the Bride and Groom and all a the guest a very special day to treasure.
Sharonmagrath
Couple · February 2026
“Great night away in Cheltenham”
+We stayed at this hotel for valentines night. The room was decorated beautifully and the hotel bar (Gin and Juice) was buzzing! It’s definitely the place to be in Cheltenham! On reflection we should have booked a quiet room as the partying went on until 2am, but that was an oversight on our part as we were offered a quiet room. Would definitely recommend this hotel!
rosaliet466
Solo · January 2026
“Hilariously bad”
+Hilariously bad stay. Probably the most appalling of my life. The fact that the website says “From the moment you book, our team will be at your beck and call. So whether you fancy Champagne on arrival, need to arrange a cut and blow dry, or have forgotten anything from mascara to phone chargers, we’ll take care of it.” is so probably the most ironic paragraph ever written on a hotel website. I called three times to see if I could be accommodated as I was dashing to the UK as my mother had had a heart attack, so I was very stressed out. I called from the airport and they said they would see what they could do. No call back. I called back and they said “staffs have gone home. What is it you wanted?” So I explained again. Still nothing. I called back a third time and finally got an excellent room for three of the four nights I needed as I was told they were full. I arrived and had to haul my suitcase up not one, not two but four flights of different stairs whilst some teenage girl chewed gum, marched ahead and impatiently watched me struggle at the door. The room looked nice on first glance but the cleanliness was dire, and I was given an enamel bucket as a bathroom rubbish bin. Yuck
Shopkeeper1
Business trip · January 2026
“Beautiful hotel in the centre of Cheltenham”
+Exceptional customer service, a really lovely and helpful team. The food at the Terrace is wonderful. Thank you for looking after us so well!
philaJ7365HM
Business trip · January 2026
“Beautiful rooms, with awful overpriced dining in a tent.”
+First, the good. The rooms are wonderful, beautifully decorated. I really appreciate the high quality towels and bed linen. The decor might be a little cluttered for some tastes but I really enjoy the room, its size and the bathrooms are lovely, especially if you get a room with a bath. The walk in showers are fantastic, really feeling like a torrential rainstorm! The provided toiletries are top quality too. Now the bad, of which there are three issues: 1) Firstly the bar is so dark it’s unusable. I assume it’s supposed to be atmospheric but no, it’s almost pitch dark. I’d like to use it but it would just be weird sitting in there, lurking in the darkness. 2) The cost of breakfast is ludicrous. A full English breakfast, a pot of tea and an orange juice costs north of £30. If you want to start with cereals or fruit you’re going to hit £40. It is excellent quality, some of the best quality bacon I’ve enjoyed, but no, it’s far too much. That’s borderline Mayfair 5* pricing. Instead, go to the many other nearby cafes that will serve you a delicious breakfast for around a third of the price. 3). The dreaded marquee. In front of the beautiful hotel, they’ve erected a ghastly marquee that