Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 120 reviews.
davidbI8090TT
Couple · January 2025
“A lovely stay in magnificent surroundings”
+We booked a Deluxe sea-view room and weren't disappointed. The room was nominally on the ground floor, although this level was a few steps up from reception. The room was large and comfortable, and it seemed that it must have been completely refurbished recently. The room was large, with two new-looking easy chairs and we had an extra-large bed. The bathroom had a smallish bath as well as a separate shower cubicle. Again, the bathroom furniture and decor seemed very recent. The breakfast was buffet-style, with an excellent choice of hot and cold food, both of excellent quality. The staff with whom we interacted were friendly and efficient.
W9107OZlindad
United Kingdom · Couple · October 2023
“Lovely stay”
+We had a lovely stay and the food was great. The hotel’s biggest asset are their staff - very welcoming, extremely professional and make a lovely stay great. The Receptionist was great when we booked, but the Restaurant Manager and the Head Chef when we stayed Thursday, 18th October were amazing dealing with some disgruntled customers - professional and turned the situation around so well done
V2490SJangelab
Solo · September 2022
“Lovely Spa Facilities”
+Visited for a spa day with a choice of mini treatment. I opted for a facial. The spa treatment rooms are OK; clean and well appointed. I had a couple of concerns. Firstly, there is zero personal service on arrival. You find a chair, fill out the form, and just wait for someone to come and grab you. It all feels a little impersonal. The treatment rooms are also very close together with no soundproofing. You cannot hear other patrons, but you can hear everything that travels along the busy thoroughfare outside the room. Which makes for a less-than-serene experience. The treatments are fine (I had a few). Again, however, they all felt fairly perfunctory and impersonal. After my first treatment, I was also pushed to buy the products used, which I did not appreciate nor ask to know about. The pool, sauna, jacuzzi, and other rooms were clean, and modern. Which was lovely: the only downside is that the lockers in the changing rooms need a £1 coin to operate. Which not many would have on them nowadays (I didn’t). There also isn’t direct any direct access from the changing areas to the pool area, it’s only a short walk, but I would have preferred the former. Having tried this hotel and The
“3 night stay”
+The reception was ok. Cleanliness ok Bed comfort Zero Bathroom Area Zero General atmosphere Zero. Only food available a Breakfast box by the door. Left after one night and had to pay to stay in another hotel Hotel near by provide good service and Evening meal plus cooked breakfast at just a small amount more than the Westcliffe. Cost me an additional £500. Covid Excuse does not apply as I have stayed in 4 hotels in Devon and Cornwall all providing good service and Food. Only worth £40 per night if you did not want to eat and sleep. Would not recommend it to Anyone
thomasbX3237WA
Business trip · September 2021
“Business trip”
+I stayed here a few years ago and hotel was run down,I came back just for the night to see if it was ok to put quite a few guys here for a couple of months as I start a new project next month,I noticed the hotel had had a refurb but as I got to room I realised it was only the reception and corridors that had been done up!!Half a job basically but still rooms were not too bad.The problem lies when I had two colleges with me that I needed to take to my room where we could have a cup of tea and go over some drawings,the receptionist/owner point blank refused my work colleges to go to the room with me with only the very poor excuse of using covid rules as an excuse!!!I really couldn’t believe it as this really shouldn’t be his decision who I have in my room as a number of others came in together and all went to their room!!!I stay in a lot of hotels all over the world and have done throughout the whole lockdown and have never had an issue aslong as we stick to the rules!!!Sorry but a few new painted walls and new doors does not make it the ritz and I won’t be staying here again and he has potentially lost thousands that I would have paid for multiple rooms for several months!!!Still no
“Nice Hotel, good location”
+Outside appearance
Verified traveler
September 2021
“Good overall”
+Lovely stay but a few downsides. hot in the room and little air flow when windows were open. Bed was very comfy and it was very clean but water pressure in shower was not very strong. We ordered breakfast which was around £7 but it didn’t meet our expectations as most of it was packaged sugary food. The pool, sauna and jacuzzi was a real highlight, and booking a slot to ourselves was easy.
Naughtynita73a
Couple · September 2021
“Fawlty towers comes to mind d”
+The reviews you see here really are true...this hotel is a complete joke .the so called hotel staff are rude..when we first checked in for room 20 it stunk bad...crammed and battered.so in fairness he did swap my room to room 17 it was bigger... when you shower the water doesn't go down ..the so called towel rail is above the toilet.which is a no no for me you also have to run the shower a good 2minutes before water gets hot shower door doesn't close..reported it but they still don't care.towels are shabby and not only do you use them for ur room u have to use then for leisure room to.asking for ice seems to be an issue.sauna never hot and when u ask is it on u do get attitude 4years ago this was a beautiful place now it really is a joke...oh and headboard isn't attached to the bed or wall.iron is burnt marks all over it wouldn't use anyways.now the joke about cleaners...what cleaners????the same bunch of fluff has been outside my door since Sunday lol.staff needs training on customer service cus they truly are rude as some reviews state.AVOID THIS DuMP Seriously!!!
+I think it should be cheaper as they don’t do anything for you no cleaning ect
“Great Staff”
+At first we found all the extra rules quite frustrating (Only 1 hour in the pool at allocates time, no left luggage, no late check out etc) but I have to say the manager really made up for it and was so kind and accommodating and let my kids use the cinema even after we checked out. He made us feel very welcome and for this reason we were happy overall.