Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 25 reviews.
+The staff accommodated an early arrival which was very appreciated (we had to pay for it, though). Breakfasts were satisfying. Bedroom was clean and comfortable. Shower water spilled out onto floor when showering. Entire hotel was clean. Fridge did not get cold. Unfortunately no air conditioning. Overall an average experience. Would stay here again.
+深夜着、深夜発のフライトの間の大変不便なスケジュールでの滞在でしたが、ホテルの方がこちらの状況に大変柔軟に対応してくださり、とても助かりました。
+Rooms smelled like smoke, bathroom was not clean - one of our rooms had a broken faucet and leaky toilet. Checking in was weird, staff didn't give me a key or tell me the room number just the floor and when I got there another staff told a local man what room, no wifi code etc. Later on I went back to the front desk the staff was helpful though. But since there was a holiday the restaurant incl. room service was unavailable with little eating options nearby.
“Excellent!!”
+Excellent!! We stayed just one night there, unfortunately. Big and very well-equipped room and bathroom!! Great buffet breakfast included!! Staff very kind!! The only problem is the location, not really very close to the main attractions of UB. But...
Verified traveler
April 2019
+Amazing staff and amazing Hospitality... I would say best place to stay in UB.:)
Verified traveler
July 2018
+The reception and staff were pleasent but I would not recommend this hotel. The room was not clean. The bathroom was dated with a hole in the wall. The shower was unusable as the drain didn't function. The safe in the room didn't work. The location is nothing special and not near the main square or any other main tourist attractions. For the price - which is high by Ulaanbaatar standards - this is not a hotel I would recommend. You can find others half the price with better facilities.
SarahS148
Group of friends · July 2018
“Very dated and musty”
+Rooms were dated and worn and there was a musty smell. A lot of the hostels I stayed in were nicer. Wifi isn't the best and the towels were wet. The bathroom flooded when we used the shower. It definitely wasn't one I could recommend other than budget.
Indiana_Jonesse
Solo · August 2017
“Two strikes in a day”
+After walking out of my other hotel where they gave away my reservation, I parked where the internet was and looked around for a new place. With the assistance of a hotel reservation company online, I booked this place and off I proceeded to their place. I checked in. My plan was to get cleaned up and review my itinerary for the days ahead. The grueling 24 hour flight put me down. I woke up late afternoon and decided to take a shower. It was already 3:30. I prepped myself for shower. . I put the shampoo on my head and turned on the spigot; 5 minutes, COLD WATER, 10 minutes, COLD WATER, played with the knob. It fell to the floor. I rang front desk, no answer. I put my pants on, wrapped myself in towel went down. I am on the third floor. Guy comes up, Put back the knob. He said, NO HOT WATER! BROKE!!!!! WTH? I took a cold shower. The shower stall was 2 ft wide by 2 ft wide. I was trying to avoid getting cold water on my back. I got out. I was numb all over. It is 30 degrees here. So I cancelled but stayed one night as it is too late. I woke up next morning to get breakfast (included). I sat there for 15 minutes, no one was there. Then she came. She just stared at me, did not say a wo
“New West Hotel”
+Pleasant stay, about 30 minute walk into centre of town. Staff were extremely helpful especially Bilguun the receptionist. However we were on the 4th floor and there is no lift, also we had no hot water in the hotel as we were told a pipe had burst? No worries didn't seem to bother them this small detail. Plenty of eateries nearby, and buses into town out the front.
“Fantastic introduction”
+Wow! Such a welcoming and helpful atmosphere. Very clean, professional. The staff are fantastic... if you have any questions, ask Bilduun. Special thanks also Orgitbalt and Sagwa. A good value, but staff became like family providing help and answering questions: unforgettable tour to Manjushri Monastery and Zaisan hill