Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
Peter
Group of friends · October 2024
+Lovely old elegant mansion come hotel, maybe a little in need of some attention but overall a great experience, I would recommend it to friends and family.
Verified traveler
August 2024
“Disappointing”
+Netley Hall is a lovely building with a lot of potential, sadly it felt somewhat like a night at Fawlty Towers. The positives - gorgeous country house with nice grounds and self catering cottages. The food at dinner was good, and staff helpful. The negatives - understaffed, skeleton staff trying to manage the bar, restaurant and reception area all at the same time. Breakfast was terrible. Poor selection of hot and cold food, the hot food was barely tepid. If breakfast isn’t part of your stay, do not pay extra for it. We stayed in a self-catering cottage. The bedrooms and en-suites have no windows, so no natural light. Check out is early, at 10am. I paid extra for a late check out so my family and I could shower after breakfast and not rush. We had no hot water in the cottage. Upon complaint, I was informed that there’s a switch somewhere in the kitchen to turn on hot water. And no-one felt it necessary to tell me this! For almost £200 a night, you’d expect hot water as a minimum. Overall, a disappointing stay. Would not stay here again.
“Noisy hotel”
+I was here on a quiet week night, but it was noisy when trying to sleep. Rooms open out onto main hall, a few loud talkers echo into a disturbance. I could also hear the people talking in the room next door, also outside due to the single glazing. If you're a light sleeper, this hotel isn't for you. A lovely historic building, generally well maintained. Don't be fooled by the picture of the pool, the pool is attached to a bedroom, not for general use. Room was lovely and spacious and also warm. Pillows were thin and old. I couldn't get water to flow cold from the bathroom tap for a drink. Food in the restaurant was tasty, service was great.
+This could have been brilliant, but was let down by disinterested staff, and a general lack of atmosphere. The food was excellent and the sommelier/waiter engaging and knowledgeable, but he was the only one. Two steep flights of stairs to our room and no offer of help with luggage. I could go on and on!
“Grainger”
+A very friendly and hospitable management team that made me very welcome and inclusive a fabulous place to stay and unwind or a great place to entertain business
+Great sized cottage
Verified traveler
August 2023
“Mixed thoughts about this hotel”
+The restaurant in the evening was very good and tried very hard with my son's special diet. Unfortunately though in the morning we were mis informed about food (although the staff was kind enough to come and admit this). The hotel tried to charge me twice for the stay. The website shows pictures of a swimming pool, we discovery this was only available for 1 room and not the whole hotel which I thought was very mis leading.
“Netley Hall”
+Hotel building and grounds are lovely, accommodation less so. Booking needs to make it clear that your room is not in the main hotel building but in separate chalets at a distance from the main facility. The chalets are more akin to cheap holiday cottages than luxury park hotel amenities. Of particular criticism was the shower and beds which were more ymca than lux hotel and very tired at that. Food very good and main hotel building excellent.
“Sally disappointing”
+Sadly disappointing. Our room was fine but bonkers with its own private 10m pool and jacuzzi. If it hadn’t been for this aspect, our stay would have been ruined by the dining and breakfast. The dining menu was a shadow of that advertised with even items from this reduced offering unavailable. The steak was riven with gristle. The burger however was good. Breakfast was a level below Travelodge inasmuch s as code was from a thermos, food was unappetising (sausages insipid, bacon hard, scrambled eggs very unattractive) really poor. The door through to the kitchen always open…. Showing storage areas. lavatory light wasn’t working and when asked we were informed that they had no replacement bulbs. Place has an air of poorly managed decline. The brightest spot is the yellow lounge which is lovely.
Sabine
Family · October 2022
+Beautiful grounds, but our cottage was tucked at the back with a view of a static caravan out one of the windows, the car park from another window, and a wall ... it certainly didn't have a "garden view". Kitchen was equipped minimally, and there were NO extras like S&P, tea or coffee, or even dish soap! Floors are plastic laminate in the rooms, cold, no rugs. Very clean, just felt a bit skimpy.